Published by Chatjoy Team on Jun 24, 2024

Report an issue with Tago.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Tago: Live Video Chats?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Chatjoy Team to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Tago: Live Video Chats image 1 contact Tago: Live Video Chats image 2

Tago Customer Insights

1. ignoring receiptCould be better the app wont let you login from different devices no email setup incase you get a new phone have to start over doesn't show all people on the site its is recommended and cant search or not much filter options and restrictions exchange personal info like what's that aboutJust plain garbage.

2. so much more to add no space..ive been in contact over a month with support but support unfortunately, they do nothing .was given one month 10 free messages perday, which was mostly taken from messages never delivered, but i was charged.

3. had an issue with messages I paid to send not delivered but chsrged for then found they offers to give 10 free messages for an month after I had left and never sent to me .

4. not1 wan pay back stolen coins, plus it is not .i gave support a receipt from play store showing 4.99 and response was that i bought 2.99 package.

5. support offered no compensation .instesd after many dsys reply ssying it was fixed .issue resolved.

6. When tried using the set up by phone # option, pre-filled gender & age, could not change it.

7. For example I like very much daily rewards which it's a way of getting free coins.

8. After days of waiting was give only partial diamonds and no vip.

9. I purchased VIP for 4.99 and shorted many diamonds and VIP privileges.

10. After using that option, could no longer use any other option to set up an account.

11. solution to new problem was to give me the solution for previous issues .

Steps to Troubleshoot & Fix Tago Issues

1. Fix Tago Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Tago: Restarting the app will resolve most errors.
  2. Update the Tago App. Here is how:
    1. On Android goto PlayStore » Search for "Tago" » Open Tago: Live Video Chats » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tago » click "UPDATE".
  3. Clear Tago: Live Video Chats app cache: Clearing cached data will force your app to retrieve the latest data directly from Tago servers.
    1. On Android, goto Settings » Apps » Select "Tago: Live Video Chats" » click Storage » click "Clear Cache".
  4. Check Tago app permissions. If any of these permissions required to use your device's features are disenabled, Tago might not work.
  5. Uninstall and reinstall Tago. If nothing else has worked, completely uninstall Tago then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tago not working


2. Fix Tago Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Tago be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tago not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tago may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I'm not familiar with check your check Joy of all it is but you all have taken 48 century charging out my account for $300 and one time today I don't know who you are first of all I don't have no understanding about that s*** Joel nobody else this is so unreal who are you weed

    — by Patricia Harrison Hawley 9 months ago

  • Hello,
    My name is Sean Lewis, email is sport20six@redacted. I at some point downloaded and used your app CHATJOY, or it might have been under another app name. But I deleted whatever this app months ago and am still being charged. I deleted the app, canceled the subscription and am still being charged. Can you please help me to stop being charged for something I am no longer using?
    Thank you,
    Sean

    — by Sean Lewis 11 months ago

  • idk why i keep getting charged and i never created this

    — by kevin 1 year ago

  • Hello. I'm a streamer agency and I would like to get girls to work on the heya app

    — by Angelica Nuñez Parraga 1 year ago

  • Download

    — by Shaza 1 year ago

  • I want a refund chat joy is charging my card without authorization.

    — by Akeem Johnson 1 year ago

  • I want to know y chat joy is taken money from me I want it back

    — by Harold Victor Griffith 1 year ago

  • My cash app this place has taken alot of money out of my account and I need it back

    — by Harold Victor Griffith 1 year ago

  • I have charges on my cash app for almost $40 and I never subscribed!

    — by Jillian K Evans 1 year ago

  • Yes you guys took money out of my account and I don't even know about this app I did whatever I had to do

    — by Clifford 1 year ago

  • I don't site was until today,,I did not sub site this site and I don't have this site on anything , period,so if can't refund my money back.pleas disconnect my whatever services I'm suppose be getting.im 67 yrs old,I can remember the day sometime,so please help me

    — by Lorenzo Bailey 1 year ago

  • I have bee charged several times, & I don't even have a subscription!! I was charged, over, & over, until there was no more money for them to take out of my acct. This has happened before, & I talked to C.S.R., & they said no more charges would be attempted on my account. A month later, & here we go again. I want a refund now, & I don't want to go through this scamming crap again!!!! If all of my money, that they've taken for the last 6 months isn't back on my acct. that they stole it from, then I'm getting my attorney involved. I'm sick of this. I was nice about it last time, but not this time!! I missed work, due to not having gas in my car, & no funds to get any, because of Chatjoy! I am beyond angry!

    — by Leslie buckner 1 year ago

  • I am being charged $27.50 for something that I have never used and did not authorize the payment. Please refund my money

    — by Donald Matchett 1 year ago

  • I have 17 pending unauthorized charges from chatjoy on my cash app card , I don’t know who your company is and what you do but I would like my money back

    — by Keya 1 year ago

  • I downloaded this chatjoy on iPhone as Amigo and after sometimes working on it they suddenly blocked my account with the ID 728739166. It’s been 2 days now please I want a quick response

    — by Adekoya Yinka 1 year ago

  • I was charged 15 times by this app and I didn’t even know what this was,

    — by Deon 1 year ago

  • I got charged 200$ i did not authorize

    — by Alexis Cantu 1 year ago

  • I need my money back I don’t know who or what this company is

    — by Daquilla McDaniel 1 year ago

  • Someone charged$14.50 from my Cashapp account and I want a refund. Last 4 of Visa card are 2800. Ph # 805-636-1824

    — by William Thomas 1 year ago

  • My cash card was charged 10.33 by your chatjoy app and I have never even used it. So how am I being charged money for an app I've never used. Could you please return my money?

    — by Travis Fee 1 year ago

  • I need multiple refunds that I didn't authorize of 10.33,10.33, and 5.61

    — by eric Wesley gruner 1 year ago

  • It said I payed for something on chatjoy I didn't pay for and I would like a refund please and thank you for the understanding

    — by Jahquel Rayshawan Jenkins 2 years ago

  • I did not Authorize a $4.20 payment on my cashapp. Refund the money to my cashapp cashtag is: $asweedster and stop charging me for something I didn't order.

    — by Adam Swenson 2 years ago

  • I did not Authorize a $4.20 payment on my cashapp. Refund the money to my cashapp cashtag is: $asweedster and stop charging me for something I didn't order.

    — by Adam Swenson 2 years ago

  • $10.37 was unauthorized off my card and I want it back; my Cash App account

    — by Michael Antonio Walker 2 years ago

  • I want a refund of several unauthorized transactions

    — by Raymond 2 years ago

  • Fake account made with my information

    — by Demetrius 2 years ago

  • Why am I getting billed from your company. I need a refund asap

    — by Hemraj sookdeo 2 years ago

  • I did not approve for this site to take money from my account for any transactions

    — by Jamie 2 years ago

  • Please help me that is all my family has

    — by James moody 2 years ago

  • You charged my account countless amounts of times and I have never usted your service please You took all my money. You took it from my cash app card

    — by James moody 2 years ago

  • I have multiple transactions I didn't approve 😕 can't feed my kids because I can't dispute the transactions please cancel

    — by Briana Harris 2 years ago

  • I have multiple transactions on my cash app and I don’t even know what this website is and I want my money back. Shouldn’t be taking money from people that don’t even know what this app is or even sign up for it.

    — by Shyla alvarez 2 years ago

  • There is an unauthorized transaction on my cash app from chat Joy I've never even been on that website or had that app I want my freaking money back ASAP

    — by Jennifer Gatlin 2 years ago

  • I don’t have this app nor do I use any app on dating chatjoy and bigo tech uae took money from cash app I would like my money back on my account

    — by Willie reeves 2 years ago

  • Some one has use 100 of transactions off my card using this app

    — by Shaquaila smith 2 years ago

  • Some one has use 100 of transactions off my card using this app

    — by Shaquaila smith 2 years ago

  • Yes trying to get help to get my money back that some one stole and used this app

    — by Shaquaila smith 2 years ago

  • Your website is making unauthorized charges on my cash app account I need credit for it

    — by Franklin Coke 2 years ago

  • Money is coming out of my CashApp that i did NOT AUTHORIZE

    — by Krystal 2 years ago

  • I have received close to 20 transaction on my cash app card that I did not authorize and they need to be stopped and funds all reimbursed. I have never even heard of this website/app

    — by Joseph enriquez 2 years ago

  • I don't have an account with y'all and y'all took money off of my cash app

    — by Lolita Shantel Buckman 2 years ago

  • There are multiple transactions on my cash app card that I didn’t approve. I don’t even use this app or website. I would like my money back

    — by Ckamani Marshall 2 years ago

  • There are multiple transactions on my cash app card that I didn’t approve. I don’t even use this app or website. I would like my money back

    — by Ckamani Marshall 2 years ago

  • I do not have the app or subscription however someone keeps using my card to charge to chat joy. My card ends in 0397. I would like all my charges refunded and my card blocked please. If i have to show you proof i will

    — by Jill whitesell 2 years ago

  • I need talk to someone

    — by Christopher lyles 2 years ago

  • I have paid for a coin pack that cost me $70 and now the app is now not on the App Store so I can use it

    — by Jayden 2 years ago

  • Look y’all app on s taking money off my cashapp & i don’t even us this app , never download it so why it taking money from me

    — by Christopher lyles 2 years ago

  • I've been charged about 7 or 8 times now from my cash app account and I didn't make those changes so I would appreciate it very much if you could return my money asap. Thank you for your attention in this mayye

    — by Jenni Hill 2 years ago

  • My issue is they took money off my card that I never authorized, never had a chat joy account

    — by Michael Smith 2 years ago

  • Hello there were multiple unauthorized transactions on my account this morning that are still pending. I did not authorize these transactions please cancel these transactions before they are completed

    — by Tafari West 2 years ago

  • I would like to dispute three transactions from October 27, 2022 1. for 4$ 2.7.05 3. 2.29 card ending in 8016. I NEVER MADE THESE PAYMENTS!!

    — by Jailyn 2 years ago

  • I have a a couple fraudulent charges through cashapp. And I would like to talk to someone that can help because I do not have or use your app and wondering if I could get some help. Thank you

    — by Blake 2 years ago

  • This app took Mooney from my card that I did not authorize please replace my money please

    — by Lemont A Fountain 2 years ago

  • A charge was made on my card that I'd like to cancel

    — by Micha 2 years ago

  • Someone used my card to pay for services today that I didn’t approve of

    — by Germardy Allen 2 years ago

  • I want a refund back to my card

    — by Joseph D Kyser 2 years ago

  • There are multiple transactions from this website company app or whatever you guys are accumulating around three to four hundred dollars from my banking account those transactions are fraudulent and I will take legal actions if this isn't settled immediately

    — by Byron Clay 2 years ago

  • Y’all took my money out my account without permission I don’t know how y’all got in my account

    — by brandon jones 2 years ago

  • I need a refund I didn’t authorize none of these direct debts

    — by Derrick Massey 2 years ago

  • I have pending transactions from chatjoy on my cashapp card that i didn't authorize. I don't even have app related to their accounts. I want my money refunded since I don't have any services or subscriptions with them and i want my card information removed

    — by Vincent Lopez 2 years ago

  • Why Chatjoy is not available in my region in iPhone

    — by Rahim 2 years ago

  • I never subscribed your app and you guys are talking money off my account and I want it back in to my account and you guys took a payment of 48.67 at 9:06 and a another payment of 4.00 at 9:10 I would like it back on thanks

    — by Austin koch 2 years ago

  • I never subscribed your app and you guys are talking money off my account and I want it back in to my account and you guys took a payment of 48.67 at 9:06 and a another payment of 4.00 at 9:10 I would like it back on thanks

    — by Austin koch 2 years ago

  • hi, I want you to delete my chatjoy account because I didn't like the app and I don't want to be on the app anymore please.

    — by elena 2 years ago

  • Cancel me in anything you have...you are trying to charge my credit card & I have NOT authorized anything from you

    — by Martin Barnes 2 years ago

  • Cancel me in anything you have...you are trying to charge my credit card & I have NOT authorized anything from you

    — by Martin Barnes 2 years ago

  • I have multiple charges on my credit card from this app 6 to be exact I've never used this app before yet I got charged roughly 70 dollars in the mater of second I prefer to handle this with you then take it to a legal matter please help with this issue I have screen shot of the transactions in question that I can provide to you upon request thank you please let's get this resolved ASAP

    — by James Eckdahl 2 years ago

  • Can u please cancel my subscriptionCash App: Your $7.13 payment at Chatjoy was declined because of insufficient balance.

    — by Crystal 2 years ago

  • Me gustaría que den de baja mí cuenta en chatjoy es una cuenta nueva, no paso nada malo, pero no me deja usar la foto de perfil que quiero y decidí no usar la app y como no puedo darla de baja por mí cuenta me gustaría que cancelen la cuenta

    — by Rocio Esquivel 2 years ago

  • I'm being charged for this service I don't have I need. A refund

    — by Jennifer S hills 2 years ago

  • Lamentable eh tenido problemas personal por usar esta aplicación,asi que de la manera mas atenta les pido de favor que me ayuden a darme de baja Gracias

    — by Aurelio 2 years ago

  • This app is not in my region in iPhone how can I download it

    — by Rahim 2 years ago

  • Necesito contactarme directamente con ustedes

    — by Abie alejandra reynas 2 years ago

  • Necesito que me eliminen mi cuenta de chatjoy no recuerdo cómo iniciar y ni la contraseña

    — by Soreni 2 years ago

  • Hello, please delete my account

    — by iman 2 years ago

  • Hesabımın silinmesini istiyorum .

    — by Efe 2 years ago

  • In App Store it shows the chat joy is not available in my region I have changed my region multiple and it didn’t work
    Can tell me in which region I can download this app

    — by Rahim 2 years ago

  • Not log-in akun google

    — by Alvii 3 years ago

  • I don’t like

    — by Asghar 3 years ago

  • I just get numerous spams on this app and I just want a clean fresh start and meet women in real life. Please delete all my info on this app and any data associated with it. Thank you

    — by Anakkin Harrell 3 years ago

  • Nothing.👌

    — by Lion 3 years ago

  • When I try to sign into the chatjoy app now.. It says "there is a problem with your account.. please contact customer service."

    — by EDWARD TARAGANO 3 years ago