Published by Mediacorp Pte Ltd on Dec 23, 2024

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Why chat with our AI CNA Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of CNA.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Please check the app so that the settings for font can be applied? Else I don't think I want to use it to see the news anymore, will need to switch to others.I don't like receiving push notifications from this app, I just open and read in my own time.

2. And I hope there is a listening mode or floating mode so that I can listen to the news when doing something else.The app will freeze not showing the news but just frames of it for couple of seconds whenever you return to the menu from any news article.

3. I guess it literally reloads the entire list of news whenever you return to main menu whereas other news app just check for any new update.

4. No more minimalistic, clean look but cluttered! Now also unable to select & copy the text in the article for definition!The quality of news is good so far.

5. Every time at night when most of my phone is dark, whenever I check the news the CNA app lights up the room and blinds everyone looking at it.

6. Now each time have to exit to main menu just to read next article.

7. Old App (You can swipe left to right to read the next article, without going back to the main menu.

8. Sincerely, bring back the "latest news" segment and make scrolling from 1 article to the next more intuitive.

9. I would love to flip the page from one article to the next without going back to the main menu.

10. Inefficient! They also removed the display option to allow compact view of the main menu without showing the thumbnails.

11. I know you can do better.The latest ver 4.0.0 looks fancy but the loading time for each article takes longer now and with more and bigger ads.

Steps to Troubleshoot & Fix CNA Issues

1. Fix CNA Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CNA: Restarting the app will resolve most errors.
  2. Update the CNA App. Here is how:
    1. On Android goto PlayStore » Search for "CNA" » Open CNA » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CNA » click "UPDATE".
  3. Clear CNA app cache: Clearing cached data will force your app to retrieve the latest data directly from CNA servers.
    1. On Android, goto Settings » Apps » Select "CNA" » click Storage » click "Clear Cache".
  4. Check CNA app permissions. If any of these permissions required to use your device's features are disenabled, CNA might not work.
  5. Uninstall and reinstall CNA. If nothing else has worked, completely uninstall CNA then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CNA not working


2. Fix CNA Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CNA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CNA not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CNA may not be able to connect to the Internet when running in the background.

Reported Issues

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