Contact MoboReader Customer Service

I havent got a response since yesterday when i sent my prrof of payment to you.

I made a payment through Mastercard of 9usd on the 20th of September 2024 but no coins came through.

I made payment of ₦9,360 via my moboreader app account: e36363105 on 03/07/2024 at 8:01pm till now it has not reflected till now.
The payment was from Fidelity Bank account: 6314282973, Kenneth Rasheed Isah. Please attached are evidence of payment, Please credit my Coins immediately, thanks.

Hi, I would like to cancel and not renew my two subscriptions for (1) Mobo-Reader-The Alpha King (Daily Coins Bundle 30 ($44.98 per month)) which is expiring on 18 July 2024 and (2) Mobo-Reader-The Alpha King (Daily Coins Bundle 20 ($29.98 per month)) which is expiring on 17 July 2024 with immediate effect. I would also want to delete my account. Please assist. Thanks!

I purchased coins from the app but it didn’t give me the coins but it took my money off my card.

Hi, I couldn't delete my novel on your app because I accidentally deleted the account. I also don't have editor in that account so I can't really delete that. But I needed to delete since I signed an exclusive contract from another platform. Hope you could help me with this.

I’ve paid for vip but i can’t read the last few chapters of good bye my love book

I purchased coins, my ovo account got charged but no coins shown in my account, please help

I lost my old phone , so I bought a new one, now I cannot recover my old account on moboreader, and I am an author and I need to submit the completion of my books, please how do I recover my old account

How do I contact my editor on Mobo reader

I am a new writer on Mobo reader, I applied for a contract then I was told it's on review then a few days later, that's today I was sent a supplementary agreement that was asking if the bank details are correct, please I don't understand why am being sent a supplementary agreement when I haven't gotten a contract, please explain.

I purchased a 20 pack coins but it has not been credited into my account

Please my account was deleted without my permission how do I get it back please

Cannot open novel " unconscious husband" show network error. And just paid S$27

On 1-2-24 this company attempted to withdraw $18.00 from my personal bank account. I have no ideal as to how my information is on your file and why this company that I've never heard of attempted to withdraw funds out my account please help me with this situation.

I have MoboReader for a few days buying 2 monthly subscriptions yet I can’t continue to read the book. I would like a refund please

Hey dear, I'm a writer. My name is Emunotor Efetobore. My pen name is et_mollie, it's same with my reader account. Each time I try to upload my payment details after inserting the code sent to my Gmail, it showers me _'reader account not found '. Please help fix the issue. Thank you ma for your consideration.

Hi I have a issue I have been reading one book for while and yesterday I was unlocking chapter 224 for reading something happened to app and took me back to chapter 1.now all chapters are locked and I can read it .can you please help me unlocked my all chapters again or no waiting for your response back thanks.

Several Charges.appeared on two of my capital one credit cards and on my capital one debit. I found the charges on my google pay account but I did not approve them.

I have subscribe for monthly subscription of US$19.99 with transaction ID 335586493821. Transaction is successful but not reflecting in account linked to monil.goel@redacted

I pay for the vip 12.99 I got a new phone and now I can’t get it will u help

I forgot my login password for my MoboReader and I don’t know how to log in again

I am an Author on moboreader. So, I received 177.53 dollars instead of 207.53 dollars yesterday. It hasn't been like that. I've received the same amount that reflected on my income every month but this month is different.
I've messaged my editor but haven't gotten any reply from her because it's weekend that's why I'm messaging. Please kindly look in to it and resolve it. Thanks

Hi. I am not contacting regarding the app itself but I am contacting regarding my job application for an editor position for moboreader. I have been told that my edits don't meet the style and I need to do it again. But when I asked for more details, I haven't received any reply in 3 days. I am very worried. May I please kindly be contacted with concerned team handling the editor job hiring? Thank you.

I am a moboreader author and I've been having problems logging into moboeader through the web.
The page refused to load.i know it's not my connection.
Can you please fix this?

I sent a message and still have not heard back!!

My account is not allowing me to purchase more chapters. It says 'this account is restricted from making purchases' can usually let me know what is wrong and what do I need to do to fix this issue

I just got a new phone and I lost the book I was reading. Can I get it back and how? Thank you

Pls,help me restore my previous account. I reset my phone which resulted in losing my account. I downloaded the app again & wanted to log in,and was told someone has used this account. Due to this,I uninstalled the app awaiting your response to know what I should do. And again I was given another account which will mean I'll have to start afresh. Thanks in advance

I have made coin purchase today but it has not been credited into my account.please rectify the issue

So I have 2 cards linked with my acc I was mainly using one but did a monthly subscription and and few other purchase on that card as well I then began being charged 34.97 on the card I got the subscription from along with being charged on my other card for the coins I was purchasing then I then locked the other card I planned on just using my main card a charge tried to go through and now I can’t use none of my cards and also can not use my iTunes card I’m confused and frustrated cause so would like to read further in my book but no coins

Good day. I want to delete my book from the site, but it's stating I need to contact an editor.

I purchased chapters in a book the get to a chapter that the entire chapter consists of a half page of gibberish and I want a refund. You can't read a book that's missing and entire chapter

Subject: Missing Chapters on Application

Dear Customer Support Team,

I hope this email finds you well. I am writing to address an issue I am experiencing with the chapters of a publication within the application.

The publication in question is "Conflicting Business, Lasting Love," several chapters appear missing when accessed through my application. Strangely, these chapters are accessible when logged into my author's account

I have thoroughly checked my application settings and attempted to log out and log back in, and chat with the helpdesk, which never responded to me after I answered what’s the problem. Still, unfortunately, the missing chapters remain inaccessible.

As a new author on this platform, I would like to grow my readers little by little by giving them updates constantly. So, I kindly request your prompt assistance in resolving this matter.

I hope that the missing chapters can be made available on my account as soon as possible. If there are any additional steps or information needed from my end to facilitate the resolution process, please do not hesitate to let me know.

Thank you for your attention to this matter. I look forward to your prompt response and a resolution allowing my readers to enjoy the “Conflicting Business, Lasting Love.”

Account Details:

Account ID: e31414579

E-mail: writeforwork28@redacted

Title: Conflicting Business, Lasting Love

Missing Chapters: Chapters 6 and 7



Best regards,

SWTJ_PBL

Hi my payment porceed i amd credited to my card i paid for 69.99qar for the 2000 coints

Hi..yesterday I paid for SVIP program subscription..payment already deducted from my paytm account.. still not reflecting anywhere..
Pls help

Aarti

Need to retrieve an account. I have an exsisting subscription but can not seem to use or find it it is linked with vaine06@redacted or vaine06-1@redacted please find it asap. I tried to get a hold of an agent through the app the whole day but no reply. Need to k ow what is happening. I am a svip subscriper, still have coins on the account and just need to read my books before mysubscription runs out

I want to unsubscribe

For days now my stars have been converted into points but the never show in my account. Also, “Annie” said if I gave a 5 star review at the App Store and sent a picture (which I did), I’d receive 50 free points and that never happened either. Why?

Beyond sad to send this message, but you guys are scamming me at this point. Costing me hundreds of dollars to read a book, and just making it so it takes money as I read instead of asking me! i never said that was okay, I need refunds now or I will be suing.

I have purchased coins several times in the past week and the app is taking them faster than I can read. As I recall it's only 35 coins to unlock a chapter but yet I have spent $30 in two days

I paid the 20 dollars for the monthly subscription it was took out my account and now it won’t open the chapter to let me read please help.! I wanna finish reading this book. Asap.

I have been reading Sanderson at the top but since I am almost finished reading it every time I come to a chapter it charges a lot of coins so after reading a 5 or 6 chapters you have spend money to read the chapters

Please retrieve my old accounr

I have an account linked with Facebook that I can't get into

How to Reinstate my vip membership unlimited reading

Hi Team,

I would like to know how to retrieve my old account as i don’t remember my user Id, my phone just got stolen and i dont know how to access it. I spend so much on that, thats why i would like to retrieve it. Is theres anyway we can do it? Thanks

I purchased the wrong chapters from a wrong book. I would like refund on the recent purchases to Beast in Me. Account ID # e13330894

I have getting charged 32.01 and I need to know why if I no longer use this

Hi
Please May I cancel my subscription as I have been deducted £112 last night which I did not authorize
And I want to know if I can get refunded

I paid a monthly fee and received confirmation that I could read any book for free. However it keeps having me purchase coins which I think it ridiculous.. Since I received confirmation. The online app customer service is NO help at all.. I think this may be a scam in getting book lovers to pay more as they read a dang book. So upsetting.

I had 1003 coins in my account yesterday that I did not use. Today it said I have 0 coins. Where are my coins? I want my coins back.

I paid $9.99 for 1000 coins plus a bonus of 100 tickets. I then "paid" 500 coins to purchase 20 chapters at a "20%" discount and at after 10 chapters I'm being asked to use more coins to unlock chapters!!

At $9.99 I could BUY a hard cover book and own it. I want the rest of the chapters I have paid (10 additional chapters) unlocked or I want a refund and will delete the app making no further purchases.

I recharged for $19.90 but i did not received the coins.I have tried to get your customer service on the apps but its useless and very hard to chat with.I tried contact via email and got replied that I need to chat directly on apps. Please response

I picked to pay 19.99 for monthly subscription but my next chapters aren’t unlocked and it’s ask me for more money

The subscription was supposed to be a trial. I need a courtesy refund as soon as possible. Feel free to call 570 317 5591

You keep overcharging, I only charged $4.99 each time and you always overcharged, you are stealing directly. I have prove of the charges and what you charge. This absolutely ridiculous!

Have been trying to get my novel deleted since the editor will not put it for free. He refused to do anything. He even refused to delete my novel. It is solely owned by me and I have no contract with you for the right to not delete it or use it to make money for yourselves. Delete the novel victim of the alpha by Nicola Burns today.

I have been sending messages and emails but I have not received any response

Why am I paying over 300$ to read one book I've been calling and sending messages with no response from your company

Why am I paying so much to read one book I already spend almost 300$ which still have many chapters left so tell me is one book costing me 500$

Would like to finish the story I started reading but unable to continue reading where I stopped. I started with the $19.99 then was asked to pay $29.99. Asking to cancel both because I was under the impression each amount was for a 30 day access.

Please refund my subscription. Unable to read books.

delete my account imeditly

I have the app. I've spent over $300 for coins to read a story but it keeps decreasing to get chapters for other books that I'm not even reading. Now, i have nothing where I should have over 8000 coins and over 4000 free coins. How can this be resolved? I've changed my password. But now I don't know what to do? How can we resolve this?

I lost my phone and when I got a new phone I went to my paid pages and I can not open them. Why is that and also my user id and nickname has changed . All my gain coins has vanished.

I lost my phone and when I got a new phone I went to my paid pages and I can not open them. Why is that so.

Unable to use my daily free coins it says my account is restricted please fix it

I purchase a recharge and didn't receive my purchases

Hi my name is Vera and I have an account but it tells me I can’t reset my password as there’s no account associated with this email but then when I go to create one with the same email it says to change the email as there’s an account associated with this email so I need assistance please my email is rogersvera88@redacted

I paid 29.99 to read the book my poor husband is a billionaire and you guys are charging me another 29.99 to keep reading my book that I paid for I want a refund or I’ll be reporting your website

My app was accidentally deleted but when I logged in online all my coins and points were gone

I need to change the account card I use to read

I wish to cancel my subscription as I cannot access it via Google play or PayPal. It does not show on either acct however moboreader shows I have a payment of 19.99 coming out Dec 25.

I read a book and I unlocked the chapters by using the free coins I earned. However, after 2-3 weeks, they said the chapter was unlocked by watching video and they are locked again. Please solve this bug and thanks.

What kind of scheme you have in moboreader? To unlock the next chapter i need to pay and pay and pay for the needed coins. It seems that like you trap your readers for this kind of scheme that we need to pay some amount to continue unlucking the chapters of the evook that we read. Kindly omit this kind scheme because later you will lost readers if youbcontinue with this unreasonable scheme of yours

My points are not being redeemed. I have over 3000 points and I don't want to lose any more. Can you please fix this. Everything was great until this was changed.

I purchased a package for $19.99. I would think this would be enough to read at least 1 book. I only get points daily for check in's , nothing else. It seems like this might be a scam. please advise

I need to know why I am being charged two different times first was 10$ and second was 20$ .without getting any coins.this app is deducting money without authorization. Please I need my money back or my coins.

I accidentally deleted my app
And all chapters that I had bought and downloaded were erased

I am an writer on moboreader I want to edit my story genre. how to edit it need steps to do it.

I want to delete my subscription to Moboreader because they are charging me twice and I want to delete those account. This happened when I change my phone. I felt they only want to keep on charging money to the customer, I hope they won't stop charging me.

So I have been reading The Substitute Wife My Poor Husband is a Billionaire, but after checking In Nd doing the necessary, in trying to move forward, Chapters get stuck and I cannot continue in the order I was reading, or Chapters move forward by hundred of Chapters, and then I unable to go backwards, it is very Frustrating. Please help.

I WANT TO CHANGE MY EDITOR

Hello,
I am writer on the site and my editor marked my book complete to prevent me from updating monthly without my permission.
2. She told me to reduce the dialogue when we were about to send the contract and I did that but she's holding unto my Monthly update bonus while using that as an excuse.
3. She called my book aimless and meaningless without even reading through it and that is so offensive to me.

I will like to change to a better editor who knows how to relate better with writers and treat them right

I have paid the monthly subscription which I thought would entitle me to continue reading without needing coins. What's the purpose of a subscription if I still need to purchase coins

This is User ID : e16097553
I want to confirm if payment has been made into Payoneer account akuagbazieebube@redacted
I haven't received my monthly earnings yet
A payment of $100
Please I need you to confirm it
Payoneer hasn't received the money yet

U guys took $55.00 from my account I would like to know why. 18th October 2022 give it back please

And now when I try to complain I just get the message that I have to many attempts. So just cancel my subscription and my account I have had
Enough of trying to deal with y’all

I am still unable to go to the next chapter because the to be continued.update soon I s still not working when I click on it. And I have bought over $100 worth of coins so I guess I will just cancel my subscription and delete my account because you will not fix the problem and I have contacted you several times and I have even called the phone number that you posted to call but all I get is to leave a message every time and no one ever calls me back..

What a ripoff…. You still haven’t fixed the problem so when I click the on to be continued.update soon will work when I click on it… And I have bought or $100 worth of coins and it’s still asking me to buy more. So I guess I will just have to cut my lost
And cancel my subscription and forget about the back maybe I can go online and buy the book the straightening it there

This is so ridiculous because I just got through finally reading chapter 682 and then it went to be continued. Update soon but when I click on that it does not work so I went and purchased 30 more dollars worth of coins and that didn’t help any. I am beginning to believe that you are a scam and it’s just a way for you to get money because I have asked you several times in comments to fix your app page so that it would work. It is funny to me that I can click on to go to buy coins and it works just fine and it will not work when I click to be continued, update soon and I have purchased over $100 worth of coins since I started reading this book stupid me I should’ve just unsubscribed and forgot about the book. The book is very interesting and I’d like to finish it so please please fix your app page so that when I click on to be continued update so that it will work .And I have called the phone number that you posted on your contact page 6 times in the last two days and all I get is a leave a message and I do but I have not heard anything from anyone.

This is so ridiculous. I finally got to read part of chapter 682 and then it went to be continued.update soon again and still when I click it on it it still doesn’t work so I purchased 30 more dollars worth of coins and that didn’t help anything. So I’m beginning to really think that this is just a way to get money from your readers since I have already spent over $100.00 on coin’s trying to to finish this book. And then you will not fix your app page so that I can continue reading the book. And I have called the phone number that you posted on your page to contact you six times the last two days and all I get is a recording to leave a iMessage but I have never heard anything back from you. So will you please fix your app page so I can continue to read the book.
Patricia

I am still having the same problem with your app when I click on the to be continued.update soon it won’t do anything…

I am still having the same problem with your app when I go to be continued continue and click on it it does nothing can you please help me fix this problem so that I can finish reading the book I am on chapter 681

I am still having the same problem with your app when I go to be continued continue and click on it it does nothing can you please help me fix this problem so that I can finish reading the book I am on chapter 681

I brought coins never been a problem but I recently started to realize I would spend money and after one chapter all the coins I brought is gone. I screenshoted my coins i had 187 then after one chapter that was 45 coins all my coins was gone except 5.

I can’t open anymore chapter’s in the book I’m reading because when I go to be continued and click on it, it does nothing. I have plenty of coins, so what is the problem and how can it be fixed? I need to open chapter 680 and get the rest of the chapters to this book so I can finish it.
Please let me know what I need to do to fix this problem!!

I can’t open anymore chapter’s in the book that I’m reading because when I go to be continued.update soon and click on it, it will not do nothing and I am trying to open chapter 680 and the rest of the chapter so I can finish the book and I don’t need to buy any more
Coins. because I have already spent over $100 on coins for this book already so I am beginning to believe that this is just a rip off website to get my money but if not, how do I fix the problem so I can finish the book?

I can’t open anymore chapter’s because when I go to the To be continued.update soon it does nothing . So how do I fix this problem?

I can’t open anymore chapter’s because when I go to the To be continued.update soon it does nothing . So how do I fix this problem?