Contact MoboReader Customer Service

Pls,help me restore my previous account. I reset my phone which resulted in losing my account. I downloaded the app again & wanted to log in,and was told someone has used this account. Due to this,I uninstalled the app awaiting your response to know what I should do. And again I was given another account which will mean I'll have to start afresh. Thanks in advance

I have made coin purchase today but it has not been credited into my account.please rectify the issue

So I have 2 cards linked with my acc I was mainly using one but did a monthly subscription and and few other purchase on that card as well I then began being charged 34.97 on the card I got the subscription from along with being charged on my other card for the coins I was purchasing then I then locked the other card I planned on just using my main card a charge tried to go through and now I can’t use none of my cards and also can not use my iTunes card I’m confused and frustrated cause so would like to read further in my book but no coins

Good day. I want to delete my book from the site, but it's stating I need to contact an editor.

I purchased chapters in a book the get to a chapter that the entire chapter consists of a half page of gibberish and I want a refund. You can't read a book that's missing and entire chapter

Subject: Missing Chapters on Application

Dear Customer Support Team,

I hope this email finds you well. I am writing to address an issue I am experiencing with the chapters of a publication within the application.

The publication in question is "Conflicting Business, Lasting Love," several chapters appear missing when accessed through my application. Strangely, these chapters are accessible when logged into my author's account

I have thoroughly checked my application settings and attempted to log out and log back in, and chat with the helpdesk, which never responded to me after I answered what’s the problem. Still, unfortunately, the missing chapters remain inaccessible.

As a new author on this platform, I would like to grow my readers little by little by giving them updates constantly. So, I kindly request your prompt assistance in resolving this matter.

I hope that the missing chapters can be made available on my account as soon as possible. If there are any additional steps or information needed from my end to facilitate the resolution process, please do not hesitate to let me know.

Thank you for your attention to this matter. I look forward to your prompt response and a resolution allowing my readers to enjoy the “Conflicting Business, Lasting Love.”

Account Details:

Account ID: e31414579

E-mail: writeforwork28@redacted

Title: Conflicting Business, Lasting Love

Missing Chapters: Chapters 6 and 7



Best regards,

SWTJ_PBL

Hi my payment porceed i amd credited to my card i paid for 69.99qar for the 2000 coints

Hi..yesterday I paid for SVIP program subscription..payment already deducted from my paytm account.. still not reflecting anywhere..
Pls help

Aarti

Need to retrieve an account. I have an exsisting subscription but can not seem to use or find it it is linked with vaine06@redacted or vaine06-1@redacted please find it asap. I tried to get a hold of an agent through the app the whole day but no reply. Need to k ow what is happening. I am a svip subscriper, still have coins on the account and just need to read my books before mysubscription runs out

I want to unsubscribe

For days now my stars have been converted into points but the never show in my account. Also, “Annie” said if I gave a 5 star review at the App Store and sent a picture (which I did), I’d receive 50 free points and that never happened either. Why?

Beyond sad to send this message, but you guys are scamming me at this point. Costing me hundreds of dollars to read a book, and just making it so it takes money as I read instead of asking me! i never said that was okay, I need refunds now or I will be suing.

I have purchased coins several times in the past week and the app is taking them faster than I can read. As I recall it's only 35 coins to unlock a chapter but yet I have spent $30 in two days

I paid the 20 dollars for the monthly subscription it was took out my account and now it won’t open the chapter to let me read please help.! I wanna finish reading this book. Asap.

I have been reading Sanderson at the top but since I am almost finished reading it every time I come to a chapter it charges a lot of coins so after reading a 5 or 6 chapters you have spend money to read the chapters

Please retrieve my old accounr

I have an account linked with Facebook that I can't get into

How to Reinstate my vip membership unlimited reading

Hi Team,

I would like to know how to retrieve my old account as i don’t remember my user Id, my phone just got stolen and i dont know how to access it. I spend so much on that, thats why i would like to retrieve it. Is theres anyway we can do it? Thanks

I purchased the wrong chapters from a wrong book. I would like refund on the recent purchases to Beast in Me. Account ID # e13330894

I have getting charged 32.01 and I need to know why if I no longer use this

Hi
Please May I cancel my subscription as I have been deducted £112 last night which I did not authorize
And I want to know if I can get refunded

I paid a monthly fee and received confirmation that I could read any book for free. However it keeps having me purchase coins which I think it ridiculous.. Since I received confirmation. The online app customer service is NO help at all.. I think this may be a scam in getting book lovers to pay more as they read a dang book. So upsetting.

I had 1003 coins in my account yesterday that I did not use. Today it said I have 0 coins. Where are my coins? I want my coins back.

I paid $9.99 for 1000 coins plus a bonus of 100 tickets. I then "paid" 500 coins to purchase 20 chapters at a "20%" discount and at after 10 chapters I'm being asked to use more coins to unlock chapters!!

At $9.99 I could BUY a hard cover book and own it. I want the rest of the chapters I have paid (10 additional chapters) unlocked or I want a refund and will delete the app making no further purchases.

I recharged for $19.90 but i did not received the coins.I have tried to get your customer service on the apps but its useless and very hard to chat with.I tried contact via email and got replied that I need to chat directly on apps. Please response

I picked to pay 19.99 for monthly subscription but my next chapters aren’t unlocked and it’s ask me for more money

The subscription was supposed to be a trial. I need a courtesy refund as soon as possible. Feel free to call 570 317 5591

You keep overcharging, I only charged $4.99 each time and you always overcharged, you are stealing directly. I have prove of the charges and what you charge. This absolutely ridiculous!

Have been trying to get my novel deleted since the editor will not put it for free. He refused to do anything. He even refused to delete my novel. It is solely owned by me and I have no contract with you for the right to not delete it or use it to make money for yourselves. Delete the novel victim of the alpha by Nicola Burns today.

I have been sending messages and emails but I have not received any response

Why am I paying over 300$ to read one book I've been calling and sending messages with no response from your company

Why am I paying so much to read one book I already spend almost 300$ which still have many chapters left so tell me is one book costing me 500$

Would like to finish the story I started reading but unable to continue reading where I stopped. I started with the $19.99 then was asked to pay $29.99. Asking to cancel both because I was under the impression each amount was for a 30 day access.

Please refund my subscription. Unable to read books.

delete my account imeditly

I have the app. I've spent over $300 for coins to read a story but it keeps decreasing to get chapters for other books that I'm not even reading. Now, i have nothing where I should have over 8000 coins and over 4000 free coins. How can this be resolved? I've changed my password. But now I don't know what to do? How can we resolve this?

I lost my phone and when I got a new phone I went to my paid pages and I can not open them. Why is that and also my user id and nickname has changed . All my gain coins has vanished.

I lost my phone and when I got a new phone I went to my paid pages and I can not open them. Why is that so.

Unable to use my daily free coins it says my account is restricted please fix it

I purchase a recharge and didn't receive my purchases

Hi my name is Vera and I have an account but it tells me I can’t reset my password as there’s no account associated with this email but then when I go to create one with the same email it says to change the email as there’s an account associated with this email so I need assistance please my email is rogersvera88@redacted

I paid 29.99 to read the book my poor husband is a billionaire and you guys are charging me another 29.99 to keep reading my book that I paid for I want a refund or I’ll be reporting your website

My app was accidentally deleted but when I logged in online all my coins and points were gone

I need to change the account card I use to read

I wish to cancel my subscription as I cannot access it via Google play or PayPal. It does not show on either acct however moboreader shows I have a payment of 19.99 coming out Dec 25.

I read a book and I unlocked the chapters by using the free coins I earned. However, after 2-3 weeks, they said the chapter was unlocked by watching video and they are locked again. Please solve this bug and thanks.

What kind of scheme you have in moboreader? To unlock the next chapter i need to pay and pay and pay for the needed coins. It seems that like you trap your readers for this kind of scheme that we need to pay some amount to continue unlucking the chapters of the evook that we read. Kindly omit this kind scheme because later you will lost readers if youbcontinue with this unreasonable scheme of yours

My points are not being redeemed. I have over 3000 points and I don't want to lose any more. Can you please fix this. Everything was great until this was changed.

I purchased a package for $19.99. I would think this would be enough to read at least 1 book. I only get points daily for check in's , nothing else. It seems like this might be a scam. please advise

I need to know why I am being charged two different times first was 10$ and second was 20$ .without getting any coins.this app is deducting money without authorization. Please I need my money back or my coins.

I accidentally deleted my app
And all chapters that I had bought and downloaded were erased

I am an writer on moboreader I want to edit my story genre. how to edit it need steps to do it.

I want to delete my subscription to Moboreader because they are charging me twice and I want to delete those account. This happened when I change my phone. I felt they only want to keep on charging money to the customer, I hope they won't stop charging me.

So I have been reading The Substitute Wife My Poor Husband is a Billionaire, but after checking In Nd doing the necessary, in trying to move forward, Chapters get stuck and I cannot continue in the order I was reading, or Chapters move forward by hundred of Chapters, and then I unable to go backwards, it is very Frustrating. Please help.

I WANT TO CHANGE MY EDITOR

Hello,
I am writer on the site and my editor marked my book complete to prevent me from updating monthly without my permission.
2. She told me to reduce the dialogue when we were about to send the contract and I did that but she's holding unto my Monthly update bonus while using that as an excuse.
3. She called my book aimless and meaningless without even reading through it and that is so offensive to me.

I will like to change to a better editor who knows how to relate better with writers and treat them right

I have paid the monthly subscription which I thought would entitle me to continue reading without needing coins. What's the purpose of a subscription if I still need to purchase coins

This is User ID : e16097553
I want to confirm if payment has been made into Payoneer account akuagbazieebube@redacted
I haven't received my monthly earnings yet
A payment of $100
Please I need you to confirm it
Payoneer hasn't received the money yet

U guys took $55.00 from my account I would like to know why. 18th October 2022 give it back please

And now when I try to complain I just get the message that I have to many attempts. So just cancel my subscription and my account I have had
Enough of trying to deal with y’all

I am still unable to go to the next chapter because the to be continued.update soon I s still not working when I click on it. And I have bought over $100 worth of coins so I guess I will just cancel my subscription and delete my account because you will not fix the problem and I have contacted you several times and I have even called the phone number that you posted to call but all I get is to leave a message every time and no one ever calls me back..

What a ripoff…. You still haven’t fixed the problem so when I click the on to be continued.update soon will work when I click on it… And I have bought or $100 worth of coins and it’s still asking me to buy more. So I guess I will just have to cut my lost
And cancel my subscription and forget about the back maybe I can go online and buy the book the straightening it there

This is so ridiculous because I just got through finally reading chapter 682 and then it went to be continued. Update soon but when I click on that it does not work so I went and purchased 30 more dollars worth of coins and that didn’t help any. I am beginning to believe that you are a scam and it’s just a way for you to get money because I have asked you several times in comments to fix your app page so that it would work. It is funny to me that I can click on to go to buy coins and it works just fine and it will not work when I click to be continued, update soon and I have purchased over $100 worth of coins since I started reading this book stupid me I should’ve just unsubscribed and forgot about the book. The book is very interesting and I’d like to finish it so please please fix your app page so that when I click on to be continued update so that it will work .And I have called the phone number that you posted on your contact page 6 times in the last two days and all I get is a leave a message and I do but I have not heard anything from anyone.

This is so ridiculous. I finally got to read part of chapter 682 and then it went to be continued.update soon again and still when I click it on it it still doesn’t work so I purchased 30 more dollars worth of coins and that didn’t help anything. So I’m beginning to really think that this is just a way to get money from your readers since I have already spent over $100.00 on coin’s trying to to finish this book. And then you will not fix your app page so that I can continue reading the book. And I have called the phone number that you posted on your page to contact you six times the last two days and all I get is a recording to leave a iMessage but I have never heard anything back from you. So will you please fix your app page so I can continue to read the book.
Patricia

I am still having the same problem with your app when I click on the to be continued.update soon it won’t do anything…

I am still having the same problem with your app when I go to be continued continue and click on it it does nothing can you please help me fix this problem so that I can finish reading the book I am on chapter 681

I am still having the same problem with your app when I go to be continued continue and click on it it does nothing can you please help me fix this problem so that I can finish reading the book I am on chapter 681

I brought coins never been a problem but I recently started to realize I would spend money and after one chapter all the coins I brought is gone. I screenshoted my coins i had 187 then after one chapter that was 45 coins all my coins was gone except 5.

I can’t open anymore chapter’s in the book I’m reading because when I go to be continued and click on it, it does nothing. I have plenty of coins, so what is the problem and how can it be fixed? I need to open chapter 680 and get the rest of the chapters to this book so I can finish it.
Please let me know what I need to do to fix this problem!!

I can’t open anymore chapter’s in the book that I’m reading because when I go to be continued.update soon and click on it, it will not do nothing and I am trying to open chapter 680 and the rest of the chapter so I can finish the book and I don’t need to buy any more
Coins. because I have already spent over $100 on coins for this book already so I am beginning to believe that this is just a rip off website to get my money but if not, how do I fix the problem so I can finish the book?

I can’t open anymore chapter’s because when I go to the To be continued.update soon it does nothing . So how do I fix this problem?

I can’t open anymore chapter’s because when I go to the To be continued.update soon it does nothing . So how do I fix this problem?

I can’t open anymore chapter’s because when I go to the To be continued.update soon it does nothing . So how do I fix this problem?

I can’t open anymore chapter’s in the book that I’m reading because when I click on the to be continued nothing happens so how can I fix this problem. I have plenty of coins so I don’t need to buy any more.!

I can’t open anymore chapter’s in the book that I’m reading because when I click on the to be continued place it will not do anything and I need to go to chapter 680 and all of the rest of them that are in the book so I can finish yet and I have bought over $100 worth of coins since I started reading this book and I have plenty left so what do I need to do to fix this problem? I am so frustrated at this point..

I am reading substitute wife, and my poor husband and I am on 678 chapter and when I tried to go to the next chapter it went to the wrong page that said to be continue.Update soon and when I clicked on to be continued nothing happened and I have already spend over $100.00 buying coins to read this book. So please fix this problem so I can finish reading this book and don’t ask me to buy any more coins because I could buy several books already paid for the coins and the membership to this website. I almost feel like this is a scam so please fix the problem and prove me wrong.!!!

I purchased a $14.99 subscription and this thing is asking me to pay more and I cannot even finish a book. What am I doing wrong?

I am a subscriber to the app. When I am reading a book and headed to the next chapter. I am receiving a message telling me to subscribe to save 70%. I have overspent for the chapters. Also, I bought 20 chapters and the app only gave me 5 of those chapters. It seems the app has a glitch.

Hello. I'm an author on moboreader. I signed a contract with moboreader 2 weeks ago and I still haven't gotten a feedback. My chapters are also not getting uploaded on the app. It shows that they have been published on the author's center but on the app nothing shows. The missing chapters are chapter 6-13

I receive a payment from mobo readers for my remuneration through my business PayPal, which was withhold by PayPal demanding the send should confirm the payment before it will reflect into my account. Please kindly check and confirm the payment at your own end so that it can reflect into my PayPal account thanks. The email of the PayPal is uzorgraphix@redacted

I had atttempted the test for freelancer job and passed the test. I received an email saying that I have passed the test and have to send my details. But I am not ale to contact anyone on other side. The emails keep bouncing back.

Delete my account please

Cancel subscription

Please can you unsubscribe me. The money I paid could only get me a few pages I am not happy about it.

Can’t open chapters it says Server Error. Can someone fix this issue.

Ricky anny Anze
Ricky anny Anze

I subscribed premium on the 2nd of September 2022 for a month and I haven't even finished one novel and I can't unlock chapter 42 while .I thought my premium was for 1 month. Please unlock my novel title THE SUBSTITUTE WIFE: MY POOR HUSBAND IS A BILLIONAIRE. PLEASE UNLOCK IT I HAVE PAID MY PREMIUM FOR 1 MONTH.

I'm reading substitute Bride, Husband is a CEO, chapter 400t. I just ordered additional coins and for some reason, I can't get pass chaper 290. Why is that?

I'm reading the book name My Poor Husband Is A billionaire, and it's stuck at chapter 33. I just subscribed to a monthly payment of $14.99. I made a purchase and the chapter still wouldn't open and further. It just keep going to the next chapter. Please do something about this.

I have purchased coins on the add coins option and it was successful but no coins are shown in my mobo reader please help

I KEEP GETTING ASKED FOR MORE INFO...WHAT ELSE DO I NEED TO SAY...WHAT IS 14.99 A MONTH PAYING FOR IF I KEEP GEETING ASKED TO MAKE MORE PURCHASES...READY TO CANCEL MY SUBSCRIPTION!!!

Paid for 14.99 month plan but keep getting asked to make more purchases for additional chapters...what do I get for 14.99 month

I thought I purchased the whole book I paid 1695+ another 999 and it keeps telling me I have to buy chapters. What am I doing wrong is there a way to buy the whole novel instead of buying coins

I have twice purchased 500 coins in the past 2 days and still have not received them to use!! I have been trying to talk to an agent through your customer service and get no response. My next step will be to report you to the Better Business Bureau if I don’t get my coins or get a refund!!!

I just paid $29.99 and it wasn't added for me to continue reading. The order number us: 22072605213366972468

I have purchased coins to read a novel but the coins are not reflected. I have the google pay receipt as well. This is so disappointing.

My payment is of 395 rupees. I'm not going to use this app still I don't get coins in my app

After my recharge, coins are not come in my app. That's fraud

You charge my charge card double

Ok i thought u could read all the books u wanted
For $14.99 a month . Which i thought that wAs what i did r was doing then 3 days ago i got buy 1000 cions for $9.99 i did that now i have to buy 1000 coins for $9.99 again thats high i can ot pay $9.99 every 2 days ..that is high what the crap .. i can buy books cheaper then this .. i wanted to pay by the month please.. i guess if i cant do that i will be done.. Karen Sherman

Does not download the chapters. Says failed to download server error. What should I do?