Published by myON, LLC

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Hello! My name is John. Iโ€™m here to help you resolve any issues you may be experiencing. Can you please describe the problem youโ€™re having with myON?



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Why chat with our AI myON Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of myON.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. This app is messed up because I can't even Get the book on the app and I am only seven years old just get rid of this app this got me so confused and It won't let me put in my school name and it is priory primary school dudley and I go there for almost my whole life believing that I will finish to in to secondary school and I'm in only year threeI recommend you shouldn't download it, only one book shows up and it takes forever to add more to the menu.

2. Awful design.I love it its perfect for reading no ads no noise just reading its a very good reading experience very good work you deserve itIt is the best app I prefer Epic! Because u can do everything easy and it has everything is easy it uas interesting things but The story called Zeke Meeks is amazingI HATE THIS APP because I aka 7 yr old me.

3. But that is hard for me to do myself.because it's really good and and when I ever get on it's perfect alright there's no mistakes there's no nothing except I can't read any Harry Potter books and stuffI can't even link my id and only one book appears and all my other books dissapear, online version is much more better.

4. I can't see time spent reading so if my teacher sees if I have read much.Its much better accessing it online.

5. I could have even rated zero stars if play store could have, zero out of five stars ๐Ÿ˜ˆ๐Ÿ˜ˆ๐Ÿ˜ˆ๐Ÿ˜ค๐Ÿ˜ค๐Ÿ˜คI really don't like it because it for America only not for the UK so if your in the UK it won't come up with your school.

6. When trying to download books, it doesn't download and you need to restart the app and click download again.

7. Kids are really upset โ˜น๏ธOnce you select your books it won't let you get back to ever select more.

8. Use the one online it's way better.The app glitches a lot.

9. To main menu.

Steps to Troubleshoot & Fix myON Issues

1. Fix myON Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart myON: Restarting the app will resolve most errors.
  2. Update the myON App. Here is how:
    1. On Android goto PlayStore » Search for "myON" » Open myON » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myON » click "UPDATE".
  3. Clear myON app cache: Clearing cached data will force your app to retrieve the latest data directly from myON servers.
    1. On Android, goto Settings » Apps » Select "myON" » click Storage » click "Clear Cache".
  4. Check myON app permissions. If any of these permissions required to use your device's features are disenabled, myON might not work.
  5. Uninstall and reinstall myON. If nothing else has worked, completely uninstall myON then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing myON not working


2. Fix myON Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make myON be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to myON not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, myON may not be able to connect to the Internet when running in the background.

Reported Issues

โ€” 2 years ago by yunus

soo cool