Published by Vshow on Jun 19, 2023

Report an issue with Poppo live.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Poppo live?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Vshow to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Poppo live image 1 contact Poppo live image 2

Poppo live Customer Insights

1. Its a little hard to join any live as if the lives are not active anymoreThis app is a joke, seriously? After spending money to buy coins to upgraded my level point just when I was about moving from 2,000 life streaming reward to 3,000 reward you guys automatically dropped my point to nothing, really? I have 142k points remaining 18k points to get to 150k point to be upgraded and you guys just removed the point just like that? I spent so much money on coins to do exchange in order to get to that level, please refill my point back, I'm really disappointed at this appThis app is VERY different than last Time πŸ™„now is VERY lag when i Play SLOT game 😑 I don't believe,now every update getting worse and worse and the bug win Also is getting small 😑😑this app is VERY stupid using money is not Good for people to earn extra income and Also if u sending msg automatic ur coins getting smaller and sma...

2. Aside from getting an income here with poppo, you can as well met a lot of people here from different countries who are also generous and willing to help you to earn more points while enjoying live streaming with them.Everyone in the party room don't use the mic's but still my phone is getting so hot.

3. I just reached a stage i earn 6k for two hours live, and i was later dropped because i didn't buy coins and do a big exchange for one day after struggling to use my own personal money to purchase coins to level up.

4. This app suckes your money dry if you dont win in millions from playing games, and all we know is a one to a million possibilitiesDon't allow more than 6 seats in a party.

5. Imagine paying per text message in your phone and having your phone provider limit how many words you can say per message.

6. I am thankful that I discovered this app through my friend and it helps me to get an extra income here without spending a single penny.

7. just having a littlw issue with the new update as the app keep crashing and a am unable to recieve the rewards from treasure box.

8. If you dont have money, dont bother entering.

9. Instead of doing that, why not just add features and events and activities on the app to make more money Instead.

10. Just take notes from apps like Bigo.It has been awesome, Poppo is one of the best streaming app I have come across.

11. This is a legit app and I will highly recommended this to my friends like me who needs side hustle to lessen their financial burden.

Steps to Troubleshoot & Fix Poppo live Issues

1. Fix Poppo live Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Poppo live: Restarting the app will resolve most errors.
  2. Update the Poppo live App. Here is how:
    1. On Android goto PlayStore » Search for "Poppo live" » Open Poppo live » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Poppo live » click "UPDATE".
  3. Clear Poppo live app cache: Clearing cached data will force your app to retrieve the latest data directly from Poppo live servers.
    1. On Android, goto Settings » Apps » Select "Poppo live" » click Storage » click "Clear Cache".
  4. Check Poppo live app permissions. If any of these permissions required to use your device's features are disenabled, Poppo live might not work.
  5. Uninstall and reinstall Poppo live. If nothing else has worked, completely uninstall Poppo live then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Poppo live not working


2. Fix Poppo live Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Poppo live be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Poppo live not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Poppo live may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi poppo please check my acc I'd 7979242 GR_πŸ’š Fretzeria _πŸ’š I can't log in back using my Google Gmail and phone number bound please check my acc and fix thank you

    β€” by Gessa Bragat 1 week ago

  • Hi how can i get new account in popoo since im permanent banned

    β€” by Ruby 2 weeks ago

  • Hello poppo I need your support I want my account back on service ID number 6099276 please help me to recover I don't know what happened they officially service is terminated. Why my account cannot open I begging you please help me and support me to come my account is alive.. Hoping that your any kind consideration thanks a lot. God Bless

    β€” by Mary Jean Arbado 2 weeks ago

  • can my reward of 10000 points per minute will be back as a new user? I received a message on my chat box that I was punished for a poor live and from 10000 points per minute my new reward as of today was lessen to 1000 per minute. Thank you

    β€” by Zharina Frencillo 2 weeks ago

  • When I click the 'Go live' button it says "Failed to open redis DB, connection (10.1.0.113:6379, database=0): Connection refused".

    β€” by Mirror Park 3 weeks ago

  • One agent is angry her name is Shane she is a coinseller with my agent his name is Ian from Poppo and she chatted with customer service, requesting for my agent(Ian) to be blocked. However, there's no evidence to support her claim. Surprisingly, the customer service immediately blocked my my agent and our host team. It's so unfair first no proof and poppo immediately blocked them?!

    β€” by anne 1 month ago

  • I would like to report an incident involving Poppo's agents. One agent is angry her name is Shane she is a popular coin seller with my agent his name is Ian and she chatted with customer service, requesting for my agent(Ian) to be blocked. However, there's no evidence to support her claim. Surprisingly, the customer service immediately suspend my agent and our host team. It's so unfair, first no proof or evidence and poppo immediately suspend them?!

    β€” by Cherrie Ann Dela Torre 1 month ago

  • I need help this guy4202768 blackmail my friend because my friend send her real picture this guy save on gallery and than blackmail on her please deled this account please i request for poppolive please i need help

    β€” by Rehan 2 months ago

  • Hello,

    I don’t know what happened but my welcome task was cancelled when my video was clear and there wasn’t any problem and my agent was there as well. I also got another message that my ordinary task has been suspended. I didn’t do anything wrong, I stayed in the frame of the video till it was done.

    Please look into it.

    Thank you

    β€” by Blessing omokoro 2 months ago

  • Ive forgot my email binded to my poppo account with ID 8564585 because my phone was reset and I cant remember what email it was . Please help me to recover my account

    β€” by Bella Cayaban 2 months ago

  • Poppo team,

    Good day to the team poppo I’m happy that I’m part of poppo I meet so many people on and become friends, in 14 days that i been in poppo live I gain my level up because of friends , lots of my followers follow me in poppo and become members off of your platform, But on July 17 Suddenly my account permanently banned and on my screen said that I’m doing a illegal activities, I’m wondering what did I do to do illegal activities, here in United state bullying, racism, illegal activities act. Is prohibited. I do really enjoy being part of yours Poppo live, please kindly lift up the ban on my account and give a chance to enjoy the poppo. As I know I didn’t do anything wrong on my behalf and review Also the rules and policy. Thanks Poppo team

    β€” by Francisca 2 months ago

  • I can't open my poppo account 😫... I lost my number that I use as my I'd in poppo what should I do to retrieve my account agent merah 6575925 I hope you can help me.

    β€” by Agent merah 2 months ago

  • Hello sir
    May ne avi $9.99ka recharge Keya tha coin loade nahi huwa paesa cut ho gaya mere balance se pliz Keya problem huwa

    β€” by Anil thapa 2 months ago

  • My authentication is failed.

    β€” by Shiela Marie 2 months ago

  • Why every time if i want to exchangenmy points to coins nit same the inside and outside every time like this outside 120kpoints when i click the xchange only 85k its not fair you know

    β€” by Ma Luisa Acero 3 months ago

  • On my profile, it appears that my gender in the app is male and my account is verified already. Is there a chance I could change it into female? If not, what should I do?

    β€” by Cecil Segovia 3 months ago

  • Hey. My email which was used by log in to my account has been deleted. I can't log in to my account anymore bcuz of that. My id is ; 4793390, name is Ronnie
    I have made many transaction via Google pay to buy coins. Can you reset the email and put this one there?y. Ronnie
    There is one receipt via this email.

    β€” by Ronnie 3 months ago

  • My Agency Owner Abusing Me and blackmailing Me since 2month.My ID 5081562
    Even he not remove me from his agency.
    Please poppo official help me.
    He is a bad person abuse and threat all Time. His ID number is: 5264546
    Please Take action or ban his agency please

    β€” by Faris Halluf 3 months ago

  • Hi goodday why I dont have a solo live today? First after reset my account didn’t open and after many hours I check my poppo app there’s no live and you take my coins 2 consecutive days. What happened? Hope you can fix this problem thankyou.

    β€” by Nobel 3 months ago

  • Hello good evening I cant open my poppo app 😭

    β€” by Carmelita Ampoon 3 months ago

  • Hello sir/madam. Can i ask my account is permanently banned. Is there any option to reopened again. This my my ID 6808691. This account is my Agent.. i hope you help me. Thank you

    β€” by Lorena Ganancial 3 months ago

  • Hello I want to band someone I'd from popo live they are doing fraud scam

    β€” by Kaif 3 months ago

  • I want to quit my agency but my host can't approve it

    β€” by Jayrose 3 months ago

  • My Agency Owner Abusing Me and blackmailing Me since 2month.
    Even he not remove me from his agency.
    Please poppo official help me.
    He is a bad person abuse and threat all Time. His ID number is: 3864870
    Please Take action or ban his agency please

    β€” by Heer 4 months ago

  • My Agency Owner Abuse me and blackmailing since 2 months
    Even he not remove me from his Agency Please I want to leave his agency. Help me poppo

    β€” by Heer 4 months ago

  • Good day poppo. How can i retreive my old account? I want my account to be back so i could play and do task again. My id #6110418 and my name is Liezl. Pls help me

    β€” by Liezl 4 months ago

  • On the 10th of May 2023, I used payoneer to withdraw $65.69 and the transaction was cancelled, I contacted payoneer and they said they have already refunded my money to Poppo and since then Poppo didn’t release my points ( ID 4608038 )

    β€” by Nife Osuporu 4 months ago

  • Sir help me

    β€” by Raja bahadur thapa 4 months ago

  • Why still not connecting to poppo live apos

    β€” by Tina capapas 4 months ago

  • Dear Poppo team kindly assist, I used payoneer to withdraw my $65.69 on the 10th of May, and on the 11th of May the payment was sent to payoneer successfully but was later declined by payoneer and my coins was not returned.
    This is so painful. My ID- 4608038
    Request no- 2305111683737168251004608679.

    β€” by Nife Osuporu 4 months ago

  • 4902162 my agency id

    β€” by Mohammad belal hosein 4 months ago

  • Sirr i nide open poppo id help

    β€” by Mohammad belal hosein 4 months ago

  • Hello sir some wrong per I'd band pz

    β€” by Syed sameer 4 months ago

  • Hello, I am an agent in the Likee application for live broadcasting, and I would like to form an agency with you. May I know the terms, salary system and shipment. I am from Tunisia and this is my WhatsApp number
    +21692790933

    β€” by Najla 4 months ago

  • Am in iraq and I registered my poppo account with my phone number but it has failed to log in again

    β€” by Sofia lips 4 months ago

  • Still i didn't get back my account and no response from poppo costumer service my I'd no 1106942 please help me

    β€” by Mohiuddinkhan Khan Khan 4 months ago

  • Ano dapat gawin sa account ko sa poppo almost 1year na po ako,bakit diko na ma open,,ilang araw naku hindi maka log in pls help

    β€” by BFF.ANN 4 months ago

  • its already been 4 days since i last open my poppo, i cant register and i cant log in, i already uninstall and install buts still nothing has happened i still can't open my poppo accnt.. i bind my mobile number and i can received the code but still I can't get through... what happened poppo πŸ˜”

    β€” by ranie 4 months ago

  • i can't open my account in poppo live anymore , it's been 4 days since the last time i open it i already uninstall and install but, still I can't open my accnt.. hope you can help me to fix it

    β€” by ranie 4 months ago

  • 5577419
    Sir why is this id banned 🚫😭 please open in this id it's humble request πŸ˜­πŸ™

    β€” by Amir 4 months ago

  • My account is an agent account but it suspended id no 1106942 and my device is been ban please unban my device and account please sir iam waiting for your reply

    β€” by Mohiuddinkhan Khan Khan 4 months ago

  • 4679248
    Why is this id banned ?
    Please sir it's humble request open in this id

    β€” by Amir 4 months ago

  • Hello Poppp Live i just want to ask if you change the winning system of the lucky gift because even how hard we try to win cannot get million lucky gift we throw cannot win.Let me know if you change so that i will stop to play buying coins is so expensive cannot even win even 1 time

    β€” by LEONILA M. APAMIN 4 months ago

  • I can't open my poppo live app.what should I do.I want to play that apps thanks

    β€” by Marie 4 months ago

  • Can't login poppo apps

    β€” by samim Islam 4 months ago

  • Good day.can you help me? I want to open my poppo account . I can't open . I want to take my money.

    β€” by Floricar Tarcena 4 months ago

  • Good evening,I noticed some changes on my account, I'm been debit without a topup

    β€” by Ugoala blessing 4 months ago

  • Hi, good day to all! Im jane from singapore. We are really sad that we cannot open our poppo app its not working anymore we ended up like this without notifying us. We are very much happy using this app. Please can you fix it and return it us😭We’re very sad that our acct was blank all our coins and points was blank we didnt withdraw our points. Please help poppo and return it back us. Thanks and godbless!

    Here’s my id number in poppo 6130710

    β€” by Jane 4 months ago

  • Hi, good day to all! Im jane from singapore. We are really sad that we cannot open our poppo app its not working anymore we ended up like this without notifying us. We are very much happy using this app. Please can you fix it and return it us😭We’re very sad that our acct was blank all our coins and points was blank we didnt withdraw our points. Please help poppo and return it back us. Thanks and godbless!

    Here’s my id number in poppo 6130710

    β€” by Jane 4 months ago

  • Hi poppo i mstake my name its only jennie lyn bisares i want to edit but i can't press it

    β€” by Jenneil lyn bisares 4 months ago

  • Please help me about my poppolive acc..i cannot log in to my account 6660711..please help me what should i do

    β€” by Jenneil lyn bisares 4 months ago

  • Hi maam/sir can u please help me about my poppo live app i cannot log in start from yeaterday.,my account is 6660711 please responce me about my problem thanks

    β€” by Jenneil lyn bisares 4 months ago

  • I just want to complain why here in singapore dont have poppo live now its all gone please send me reply asap

    β€” by Ma.Luisa Acero 4 months ago

  • Ok

    β€” by SAMERA BUISAN 4 months ago

  • I kindly request to delete my poppo account name LavanDer ID need number is 6118572 because it is multiple account and I can't do live tasking because of multiple accounts.Thank uou

    β€” by Lavan Der 4 months ago

  • I want hosting and ajency contact number

    β€” by Biswanath piri 4 months ago

  • since the moment i install poppo i cant go live always network fault even im the only one using my wifi

    β€” by shieng 4 months ago

  • These two users whose screen shots provided sent message for coin exchange on a page I was. I oblige and contacted Lizzy by adding n following her. on getting to her page, she said I should the 50k coin as exchange to the second user which I did.

    I was kicked out immediately sending the coin and I immediately went to screenshot their page. The next thing was for both of them to blacklist me.

    I contacted people who introduce me to poopoo and said the two of them are becoming notorious.

    Please do something about these two notorious criminals

    Thanks n kind regards

    β€” by Julius Momoh Ozoh 4 months ago

  • I want to quit my agency
    They not support us

    β€” by Sheila mae Fuertes 5 months ago

  • Want to make agency

    β€” by Sheila mae Fuertes 5 months ago

  • Hi all,

    I am an agent of poppo my id 6104667 someone reported because of that my id has been baned on 25 April, I have requested many times to poppo management regarding fake report by someone. I am following all rules and I am sure i didn't report against anyone. Kindly fully Investigate this Incident and ban those I'd who's fake reported against me, once again requesting you to unban my I'd I'll be really thankful to you.
    For your reference kindly check the attached pictures.

    i can't send any report against any one my host are waiting but poppo ban my id

    β€” by Sami 5 months ago

  • Please help me log in to my original account at Poppo Live named StarJeeAnne ID6595006 VIP created last April 16 2023..NewBie here.I dropped my phone and damaged so I I’m trying to log in to my other phone but I couldn’t remember the email I used to register..Please help me.Thank you so much

    β€” by Analisa Najarro 5 months ago

  • My poppo live app i cant open, i already restart my phone,clear cache and uninstall,still the same i cant open. My Internet is ok

    β€” by Analiza Dalimocon Baltar 5 months ago

  • Sir I'd has be supend plzz solve my problem

    β€” by Hamza 5 months ago

  • I need quit in my agency

    β€” by Gerlien CaΓ±ete 5 months ago

  • I deleted my 1st account because of some issues i just created another to start all over again but it cannot authenticate now i had already multiple accounts that i made because of trying several times to get back my account and also i forgot the password hopeyou and with the company could. Help me to fix my issue

    β€” by Jing Jing Bicete 5 months ago

  • My level is 38.my agency cannot relieve me. What to do

    β€” by Mohanreddy 5 months ago

  • Hi iam trying to withdrawl my money from my wallet to payoneer and it keeps getting rejected with a pop up saying acount limit or error please help me i have been struggling for two days now.

    kind regards

    Cyndiue

    β€” by Cyndie 5 months ago

  • Mara account suspended Kyu ho gaya

    β€” by Aahshan Khan 6 months ago

  • there're errors in making account in new download poppo live application

    β€” by glaiza gravines 6 months ago

  • I want my verify my account

    β€” by Rami Mussawa 6 months ago

  • Meron na po akong account sa Poppo live pero nawala po yung cellphone ko po gusto ko na po sana mg Poppo live ulit pero hindi ko ako maka pag register . Sana po matulongan ako na maka pag register ulit ito po yung i fo ko noong unang account ko sa poppo live ko po

    Nickname: tyVSAX133
    ID: 2985685
    Phone number: 09352253765

    Sana po ma cancel po yan para maka pag register po ako ulit . Maraming salamat

    β€” by Iylen Alvarez 6 months ago

  • I cant open poppo live, it's only shows white screen. Our wifi connection is good so how it seems it is not working?

    β€” by Lalaine regala 6 months ago

  • Poppo app install

    β€” by RAKIB ALI 6 months ago

  • I want to open my own Agency

    β€” by sachin jha 7 months ago

  • Good morning. Please I am having issue of quitting my agency. He is no longer opening panel and he will not allow me to quit his Agency rather when I communicated with him, he demanded 3million coins before he can allow me to leave his Agency. Please help me to quit his Agency. His ID is 3697403 GBURUGBURU1 Agency. Thanks.

    β€” by Blissfulbliss 7 months ago

  • How cn i open my account mica23
    Id4692542

    β€” by Mica23 7 months ago

  • There are so many problems on the app but there is no solution I am very happy to help the health center but there is no help from there either.

    β€” by Malik Ahmed 7 months ago

  • My only question is?? Why didn't my exchange points go to earnings level up

    When we exchange, he went to the earnings level up, so I can see that I have reached my level
    I exchange 31584
    But why only 14972 entered???????

    β€” by Jezzreel 7 months ago

  • My ID. 4775646 why my authentication has failed because poppo missed up.. I have only one account it's β„οΈπŸƒWINTER🌬️ PLEASE help me

    β€” by gie 7 months ago

  • Why my authentic photo failed

    β€” by gie 7 months ago

  • Hello Sir, I mistakingly left my party room and am unable to enter the party room back, please how do I get back to my party room.

    β€” by Esther Okai 7 months ago

  • Faceauthantication

    β€” by Mohit Kumar 7 months ago

  • Gd evening.Pls I opened poppo live account with tochlyazumah81 and I logged out of the account today.I tried to log in but I forgot the password and changed the password.When I remember my password and tried opening it with tochlyazumah81 it refused to open.pls help me to recover my previous account I opened with tochlyazumah81

    β€” by Tochukwu Azumah 7 months ago

  • Please I have joined and agent, now I want to become an agent myself but I have chat my agent several times but he won't just mind me I don't even know if he still uses his poopo, please help me out I need to leave his agency immediately.
    My ID-4251062
    Please help to release me off his agency.
    Thank you.

    β€” by Bugwie Hakib 7 months ago

  • My password is lost 3439623 this I'd my I'd this I'd login number but number is lost give me a suggestion password

    β€” by Ali 7 months ago

  • hello sir me aapki aplication par hosting krti hu but kuch 1 month se log meri live me fake id se aakar muje gali di jari or mere parents ko abuse kiya jara h mere carcter par unli utana kyu ki me hosting achi kr rhi hu jis karn se ye sb muje target kr rhe h or mene offical ko sare proof diye but unke upar action nhi lene ke bjaye meri id ko ban kiya jara h jo ki bilkul glt h aap se request h aap eski jach krwa skte ho meri khi bhi koi glti nhi fir bhi offical un glt logo ko sath dera h continue or me sare avidanse dene ko tyar h but fir bhi mere sath glt kiya jara h or meri id ko suspend kiya gya jis me meri khi bhi koi mistake nhi h yha girls hosting krti h jis se app par croad aata h or yha ldkiyo ko continue glt bola jara h fir bhi offical team se koi support nhi mi ra h so aap se request h ki aap shi glt ko dek kar yha se glt logo ki id baned kro naki jnun paresion ki id suspend krna ye to glt h na kyu ki hum girls apni live santi se chla tefir bhi boys girls ki id par aakar glt wording use krteh so in sbko aap bnd krwae. meri id no. 825969 h jisko suspend kiya gya h plz meri id reopen ki jaye and aap meri live ki recording check ki jaye meri live fake id se kya kya camment kiye jare h plz. support girls

    β€” by smiley 7 months ago

  • I can't Authentication face, because i have two account, delete the first account this is the ID number 5317410

    β€” by Comfort 7 months ago

  • I can't Authentication face, because i have two account, delete the first account this is the ID number 5317410

    β€” by Comfort 7 months ago

  • HII PLS HELP SOMEONE USED MY FACE TO AUTHENTICATE IT HOW CAN I DO CAN I HAVE A CHANCE TO FACE AUTHENTICATION?

    β€” by Isabel 7 months ago

  • 4928464

    β€” by Tuhin 7 months ago

  • My id number is 3384105(Joan)..please help me to recieve my withdraw payment..I withdraw yesterday but I did not recieve any payment...but the record of my withdraw is successfully payment and the gcash enter reciept it's not mine..how comes? Please help me to get my withdraw payment as soon as possible thank youπŸ˜‡

    β€” by Joan Lanceta 7 months ago

  • I withdraw yesterday but still I did not recieve my withdraw payment..having successfully withdraw but the payment reciept it's not my gcash account...iwitthdraw 400 thousand points...I want to recieve my payment please help meπŸ˜”

    β€” by Joan Lanceta 7 months ago

  • How can I buy coins as an agent on poppo

    β€” by Opayninkofi 8 months ago

  • My Agency member account has been suspended and I want pleade on her behalf to get the accounts back to normal

    β€” by Emmanuel Danso Anim 8 months ago

  • 4520765 why poppo live band this id without any problem so please unbanned this id

    β€” by Vikas joshi 8 months ago

  • [1/21, 12:00 AM] gifthenry600: hi good evening,I really need your help, I joined an agency, some months back , now I have applied so many times to quit she refused and declined my regeust this agency is really asking me to give her one million coins before she can free me,
    [1/21, 12:01 AM] gifthenry600: I also want to have my own agency which i made a request from her but she refused,
    [1/21, 12:07 AM] gifthenry600: this is her I'd number 3343464, this agency ask Hosts under her to give her 1,000000 coins before they can go out from her agency, I need help coz I need to quit her agency and I also want my own agency

    β€” by gift 8 months ago

  • Hi ..I have an issue with face authentication…it s not responding. Everytime i log in to start the certification, nothing happen , just a grey circle ..what to do to finish it and start to go live. Thk u

    β€” by Ghida 8 months ago

  • Please i want my acount back on poppo aplication they ban my acount i dont know why please help me

    β€” by Lorina reyes 8 months ago

  • Please i want my acount back on poppo aplication they ban my acount i dont know why please help me

    β€” by Lorina reyes 8 months ago

More from the developer