Contact Audubon Bird Guide Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. I'm not a "birder" so appreciate the ability of the app to use my location, time of year, and bird characteristics (size, type, etc.) to identify the birds I am seeing.

2. I have used it to identify birds, but honestly entering a brief description of the bird I've seen into a Google search then scanning the images that come up has worked just as well.

3. I've also found that playing the calls included for the bird really brings them in to investigate the "stranger" in their territory so I can get a nice, close look at them.I I'd really rather download this app to my laptop rather than my phone.

4. My main issue right now is that when I go to set the location of the Field Guide and select my state, the 'Save' and 'Close' buttons don't work, and I get stuck on that screen.

5. You can put in a bunch of different information about a bird you see (location, colors, size, type of call, etc...) and it gives a list of possible matches.

6. The downloaded field guide data periodically disappears with no warning, making the app kind of useless in remote locations.

7. When I had it installed on my phone I also had the issue of not being able to change locations for spotting birds.

8. But as far as a field guide to North American birds, and their calls, I feel so lucky to have come across this.

9. When you save it then open Sightings and look at the same sighting, the map marker is nowhere close to the correct location.

10. I love the amount of pictures this app has and the recorded bird calls you can listen to.

11. I haven't been using the sighting features, so I can't comment on how well that function works.

1. Fix Audubon Bird Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Audubon Bird Guide: Restarting the app will resolve most errors.
2. Update the Audubon Bird Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Audubon Bird Guide" » Open Audubon Bird Guide » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Audubon Bird Guide » click "UPDATE".
3. Clear Audubon Bird Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from Audubon Bird Guide servers.
   1. On Android, goto Settings » Apps » Select "Audubon Bird Guide" » click Storage » click "Clear Cache".
4. Check Audubon Bird Guide app permissions. If any of these permissions required to use your device's features are disenabled, Audubon Bird Guide might not work.
5. Uninstall and reinstall Audubon Bird Guide. If nothing else has worked, completely uninstall Audubon Bird Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Audubon Bird Guide not working

2. Fix Audubon Bird Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Audubon Bird Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Audubon Bird Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Audubon Bird Guide may not be able to connect to the Internet when running in the background.