Contact State Farm Customer Service

Why should I report an Issue with State Farm® Pocket Estimate?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Audatex, a Solera Company to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Any unseen damage only adds time to the repair and this could be alleviated if the estimate is hands on from the onset.It was simple to take the pictures needed, but trying to add the scratches and dents was a little difficult.

2. I also would have liked not having a character limit to the description also because it can be easy to miss some of the details in a photo, but if there is enough notes along side of the pictures then it's easier to find those details.Worked pretty well.

3. The angled pictures of the vehicle was difficult to line up with outline they showed for my car but that's just a basis to show you where they want the picture taken from.

4. I used two pictures in the initial submission to submit pictures of the estimate because I didn't know it would ask after submissionThis app is just a way for the insurance company to get you to do their work for them.

5. Attempted to show damage using "DENT" and touched damaged area and would not show up on "Heat Match" Called for support and support said, "Don't worry about it, just take good photos." Hopefully my photos will be enough.

6. I spent 20 min installing it, figuring out the wierd navigation, and taking the many pictures they wanted only to have all my work lost when I tried to use the back key.

7. It tells you to submit and *then* asks if you have pictures of an estimate (e.g. from a body shop), which is pretty confusing.

8. Side of the road wouldn't be a great idea because the distance you need for proper pictures.

9. The issue that I have is that pictures don't tell everything about what occurs in a collision, albeit it on a small or large scale.

10. Very frustrating and doesn't really help when the customer is going through a difficult time dealing with the situation.

11. This app needs to be rewritten from scratch! A most user-UNfriendly app!Cool app but it's very touchy, very picky, and its inability to take a detailed photo WITHOUT flash or zoom features makes it less than perfect.

1. Fix State Farm Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart State Farm: Restarting the app will resolve most errors.
2. Update the State Farm App. Here is how:
   1. On Android goto PlayStore » Search for "State Farm" » Open State Farm® Pocket Estimate » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for State Farm » click "UPDATE".
3. Clear State Farm® Pocket Estimate app cache: Clearing cached data will force your app to retrieve the latest data directly from State Farm servers.
   1. On Android, goto Settings » Apps » Select "State Farm® Pocket Estimate" » click Storage » click "Clear Cache".
4. Check State Farm app permissions. If any of these permissions required to use your device's features are disenabled, State Farm might not work.
5. Uninstall and reinstall State Farm. If nothing else has worked, completely uninstall State Farm then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing State Farm not working

2. Fix State Farm Server issues & Internet Connection

1. Check network connection: An unstable Internet will make State Farm be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to State Farm not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, State Farm may not be able to connect to the Internet when running in the background.