Published by Arlo Technologies, Inc on Nov 9, 2024

contact Arlo Secure: Home Security Chat with our AI-based Arlo Secure Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Arlo Secure?



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Why chat with our AI Arlo Secure Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Arlo Secure.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. 07-01-23 UPDATE, tried arlo once again and omg IT SUCKS! Get a wifi camera and hub instead.Since the latest and completed update we're having issues with using the disarm selection.

2. But with recent update their is a delay in video postings and the system continially states a problem on all cameras.

3. Update: it's not that a camera doesn't detect motion anymore (or 2 cameras), the whole system is sometimes intermittent, as if the server is having issues.

4. Raising my rating.I've been in Arlo customer for many years and have accumulated dozens of cameras and other Arlo products.

5. The biggest issue I had was camera going off line, then figuring out why it never reconnects automatically, I have to go through the entire set up from the beginning and nothing else I have went offline either and yes the modem is like 2' from the front door.

6. App "can't reach Arlo servers." Unfocused cameras and gets streaks in picture.

7. You touch the bubble that should darken to the option you choose..disarm, backyard camera only, etc..the selection doesn't highlight..do you don't know if you're disarmed etc.

8. It can't distinguish lights hitting the grass vs people.Good cameras pick up motion quickly.

9. Now that doesn't work, and I have a new issue with none of my cameras going live.

10. I now have to update it daily or the cameras don't work.

11. Cams sense motion and then stay on, draining batteries quickly.Over the last few months I've stopped receiving notifications for anything.

Steps to Troubleshoot & Fix Arlo Secure Issues

1. Fix Arlo Secure Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Arlo Secure: Restarting the app will resolve most errors.
  2. Update the Arlo Secure App. Here is how:
    1. On Android goto PlayStore » Search for "Arlo Secure" » Open Arlo Secure: Home Security » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Arlo Secure » click "UPDATE".
  3. Clear Arlo Secure: Home Security app cache: Clearing cached data will force your app to retrieve the latest data directly from Arlo Secure servers.
    1. On Android, goto Settings » Apps » Select "Arlo Secure: Home Security" » click Storage » click "Clear Cache".
  4. Check Arlo Secure app permissions. If any of these permissions required to use your device's features are disenabled, Arlo Secure might not work.
  5. Uninstall and reinstall Arlo Secure. If nothing else has worked, completely uninstall Arlo Secure then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Arlo Secure not working


2. Fix Arlo Secure Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Arlo Secure be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Arlo Secure not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Arlo Secure may not be able to connect to the Internet when running in the background.

Reported Issues

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