Published by Gramedia Digital Nusantara on Nov 7, 2024

contact Gramedia Digital: eBook Chat with our AI-based Gramedia Digital Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Gramedia Digital?



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Why chat with our AI Gramedia Digital Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Gramedia Digital.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The collection of the books is good so far, I can download various genre of books whenever I like.the app is so bad , when you tried to read the book its really slow, and did not really load , reading experience was bad, and its often crash when you read, suddenly stopped working and it will bring you to the first page again.

2. Or maybe I'm just gonna be a pirate 🏴 ☠️📚ahoy!I hope you can bring "annotation" feature in e-book because it's very useful, instead of bookmarks.It has been a big downturn since the last update, the loading of one page is really bad, and also there's no small page display at the bottom, so it's difficult when looking for pages that have been read.

3. This month is the last subscription 😧😧😧I wish the app has features like highlighting certain sentences, infinite scroll reading option, and categorizing books in my collection.

4. I wish it also has the option between thumbnail/grid or list view, then search book feature for the my collection section, because it became a hassle to search and scroll down far far below to search when I have more books.

5. Downloading this because I want to read some Indonesian books, newspapers and magazines.

6. After reinstalling, I find out that ALL of the downloaded books have GONE from my acc! My oh my, I am speechless as I remember how many times I have subscribed premium.

7. Epub books most of the time laggy, the pages aren't loaded correctly, I have to close the app several times to make it work properly.

8. However, some books published by Gramedia are not listed, I hope more books can be added to the database so I can get a series at once.

9. Why oh why?Already updated to latest version, but the app is still bad and even worse, it's often crash and suddenly stopped working, move between pages is ultimately slow, please fix this immediately and develop the app properly.

10. The apps unnecessarily vibrating when downloading books.

11. At first, there is one novel that I can't read at all as it always jumps into the home page.

Steps to Troubleshoot & Fix Gramedia Digital Issues

1. Fix Gramedia Digital Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Gramedia Digital: Restarting the app will resolve most errors.
  2. Update the Gramedia Digital App. Here is how:
    1. On Android goto PlayStore » Search for "Gramedia Digital" » Open Gramedia Digital: eBook » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gramedia Digital » click "UPDATE".
  3. Clear Gramedia Digital: eBook app cache: Clearing cached data will force your app to retrieve the latest data directly from Gramedia Digital servers.
    1. On Android, goto Settings » Apps » Select "Gramedia Digital: eBook" » click Storage » click "Clear Cache".
  4. Check Gramedia Digital app permissions. If any of these permissions required to use your device's features are disenabled, Gramedia Digital might not work.
  5. Uninstall and reinstall Gramedia Digital. If nothing else has worked, completely uninstall Gramedia Digital then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Gramedia Digital not working


2. Fix Gramedia Digital Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Gramedia Digital be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Gramedia Digital not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Gramedia Digital may not be able to connect to the Internet when running in the background.

Reported Issues

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