Published by AngelSense on Dec 15, 2024

contact AngelSense Guardian Chat with our AI-based AngelSense Guardian Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with AngelSense Guardian?



characters left:

Why chat with our AI AngelSense Guardian Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of AngelSense Guardian.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact AngelSense Guardian image 1   contact AngelSense Guardian image 2


What users are saying

1. Had a issuse with not receiving alerts when we got somewhere, but that was due to the update it turned off notifications for angelsense app turned them back on and has been working.Excellent tracking abilities, audio quality is great, durability is awesome, and it's such a relief to have the extra safety for my child.Love this GPS.

2. It is a device you need to help your child gain independence, peace of mind, it allows you to track your child in real time , 2 way options to either listen in or have a conversation with your child.

3. Very annoying.Service Team - HELP! Up till recently, this was a no brainer for my family, and it gave me and my husband peace of mind that we haven't experienced in a long time.

4. They do give you an extra when buying the whole set up.Highly recommend, gives me as a caregiver of someone with autism who is non verbal and also tends to elope peace of mind.

5. It is very frustrating to no longer have automatic alerts when my child is on the move.Definitely worth it!! Going on six months using it and really appreciate never having to wonder where, and what's going on.

6. Many other amazing options.Great app for peace of mind.

7. App has been crashing every day on my phone, and I am no longer receiving arrival/departure notifications for our named locations.

8. Alerts come in on averagr 30 mins late and the device continuously loses connection even though the lights are blinking that it has cell/GPS connection.

9. But... I have not been getting push notifications since the text notifications stopped.

10. I get emails, but I don't check them except a few times a day... What can I do to fix this?This device has made it such a huge relief when I drop my son off at school.

11. Very expensiveWorked great initially! Nothing but problems since upgrading to the new device.

Steps to Troubleshoot & Fix AngelSense Guardian Issues

1. Fix AngelSense Guardian Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AngelSense Guardian: Restarting the app will resolve most errors.
  2. Update the AngelSense Guardian App. Here is how:
    1. On Android goto PlayStore » Search for "AngelSense Guardian" » Open AngelSense Guardian » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AngelSense Guardian » click "UPDATE".
  3. Clear AngelSense Guardian app cache: Clearing cached data will force your app to retrieve the latest data directly from AngelSense Guardian servers.
    1. On Android, goto Settings » Apps » Select "AngelSense Guardian" » click Storage » click "Clear Cache".
  4. Check AngelSense Guardian app permissions. If any of these permissions required to use your device's features are disenabled, AngelSense Guardian might not work.
  5. Uninstall and reinstall AngelSense Guardian. If nothing else has worked, completely uninstall AngelSense Guardian then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AngelSense Guardian not working


2. Fix AngelSense Guardian Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AngelSense Guardian be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AngelSense Guardian not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AngelSense Guardian may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!