Published by Ancestry.com on Nov 19, 2024

contact Find a Grave Chat with our AI-based Find a Grave Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Find a Grave?



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Why chat with our AI Find a Grave Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Find a Grave.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Only way I've found is to take photo separately, create memorial separately and add separate photo, then visit graveside to add GPS as location Metadata from photo does not seem to translate into Find a Grave.I can not get the search option to work.

2. Also, it would be useful to resize data entry area height to allow more viewing area of photos.Thank you for fixing! I'm not sure if this is an issue for me or others.

3. Now Error loading cemeteries, loading contributor error, memorial searches come up with person not found, can't get to messages from the links in emails...stuff that worked before is not working.

4. It would also be useful to be able to move the keypad/scroll wheels around so that it does not cover the photo.

5. I've also had trouble adding family info to my memorials.Frustrated, the cemetary I'm planning to cover isn't listed on the app but is clearly available on the desktop site.

6. Still giving 5 stars because the app worked great until you updated it...hope you get this working again.Great app for connecting family.

7. So frustrating, it's not like I can drag a laptop out into the middle of nowhere with no WiFi to double check before documenting Graves.Great app.

8. Making the app pointless & over the last few days the app has become buggy, the search function just sends you back to the home screen.

9. Orientation correct before uploading.GPS functionality has improved since last review now gets you within 100ft of gravemarker.

10. Also an issue with photos turning sideways after upload.

11. Has a big bug as the website shows my accurate amount of memorials cared for, but app shows only a third of them.

Steps to Troubleshoot & Fix Find a Grave Issues

1. Fix Find a Grave Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Find a Grave: Restarting the app will resolve most errors.
  2. Update the Find a Grave App. Here is how:
    1. On Android goto PlayStore » Search for "Find a Grave" » Open Find a Grave » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Find a Grave » click "UPDATE".
  3. Clear Find a Grave app cache: Clearing cached data will force your app to retrieve the latest data directly from Find a Grave servers.
    1. On Android, goto Settings » Apps » Select "Find a Grave" » click Storage » click "Clear Cache".
  4. Check Find a Grave app permissions. If any of these permissions required to use your device's features are disenabled, Find a Grave might not work.
  5. Uninstall and reinstall Find a Grave. If nothing else has worked, completely uninstall Find a Grave then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Find a Grave not working


2. Fix Find a Grave Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Find a Grave be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Find a Grave not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Find a Grave may not be able to connect to the Internet when running in the background.

Reported Issues

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