Published by Laerdal Medical on Apr 22, 2024

contact QCPR Chat with our AI-based QCPR Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with QCPR?



characters left:

Why chat with our AI QCPR Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of QCPR.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact QCPR image 1   contact QCPR image 2


What users are saying

1. ROLL IT BACK, DUMMIES.The concept of the app is good and as an instructor is very helpful however the new interface doesn't work as I can barely fit 2 manikins on screen which is hard for teaching and the custom field is blanked out on settings which is difficult when local guidance is different.

2. Issue was resolved by Laerdal help team - as this is a chip incompatibility issue with Samsung OS - by downloading the app to an Apple device to download the firmware upgrade - after which the app seems to work OK on the Samsung phone.

3. Have to consider the value of the QCPR models without the functionality Dusappointing as we have invested heavily into thisUsed to work sporadically ... but now it tells me the manikins need a firmware update which it fails to download.

4. The feedback you get from this is amazing for the price.So, I'm glad that the app is now available on Android, and that it seems to connect to my phone better than the Learner app, which doesn't work that well on Android.

5. The new version is slow, adds heaps of unnecessary stuff, the UI is worse (in my opinion) but the most important problem of all: it keeps crashing, stalling, disconnecting mannikins at random, losing results, and I'm at my wits end trying to figure out WHY.

6. Given some of my class size and now having 9 manikins it would be more beneficial to be able to connect more and to use my Chromebook.A horrendous experience since the update.

7. Being able to let an instructor and a student or multiple students connect to one manikin would greatly improve sessions.

8. The old version was easy to use, simple, and allowed use of multiple manikins at a time, essential for the type of teaching I do.

9. GrrrTwo needed improvements: landscape mode and the ability to connect multiple devices to 1 manikin.

10. I have been happy to introduce the QCPR Annies and now the Little Babies to the training centre and students are impressed with the improved coaching they recieved.

11. You can only connect the mannequin to one phone, so if you have two trainers switching off they need to use only one phone.

Steps to Troubleshoot & Fix QCPR Issues

1. Fix QCPR Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart QCPR: Restarting the app will resolve most errors.
  2. Update the QCPR App. Here is how:
    1. On Android goto PlayStore » Search for "QCPR" » Open QCPR » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for QCPR » click "UPDATE".
  3. Clear QCPR app cache: Clearing cached data will force your app to retrieve the latest data directly from QCPR servers.
    1. On Android, goto Settings » Apps » Select "QCPR" » click Storage » click "Clear Cache".
  4. Check QCPR app permissions. If any of these permissions required to use your device's features are disenabled, QCPR might not work.
  5. Uninstall and reinstall QCPR. If nothing else has worked, completely uninstall QCPR then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing QCPR not working


2. Fix QCPR Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make QCPR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to QCPR not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, QCPR may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!

More from the developer