Contact QCPR Customer Service

Why should I report an Issue with QCPR?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Laerdal Medical to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Some of the new features for instructors: up to date clear global resuscitation guideline support, in-depth performance reports for great debriefing post sessions, learner naming and arrangement with manikin support, a redesigned CPR game to support promoting the best quality performance over speed, and support for choking baby learning objectives for Little Baby QCPR.

2. With support for connecting 6 manikins, including Little Anne QCPR, Little Junior QCPR, Little Baby QCPR, Resusci Anne QCPR, Resusci Junior QCPR and Resusci Baby QCPR, you can get the feedback you need on the devices you prefer.

3. The all-new QCPR app has been redesigned from the ground up to seamlessly provide CPR instructors and learners with our gold standard QCPR technology feedback.

4. Whether you're a healthcare professional, student, or instructor, the QCPR app makes it easy to train and improve your basic life-saving skills.

5. Download the QCPR app today and receive access to high-quality CPR training and learning experiences.

6. With real-time analysis of compression depth, rate, recoil, and ventilation volume, you can fine-tune your technique and become a better CPR provider.

7. Languages currently supported by the QCPR all include English (Default), German, French, Spanish, Italian, Japanese, Korean, Dutch, and Polish.

1. ROLL IT BACK, DUMMIES.The concept of the app is good and as an instructor is very helpful however the new interface doesn't work as I can barely fit 2 manikins on screen which is hard for teaching and the custom field is blanked out on settings which is difficult when local guidance is different.

2. Issue was resolved by Laerdal help team - as this is a chip incompatibility issue with Samsung OS - by downloading the app to an Apple device to download the firmware upgrade - after which the app seems to work OK on the Samsung phone.

3. Have to consider the value of the QCPR models without the functionality Dusappointing as we have invested heavily into thisUsed to work sporadically ... but now it tells me the manikins need a firmware update which it fails to download.

4. The feedback you get from this is amazing for the price.So, I'm glad that the app is now available on Android, and that it seems to connect to my phone better than the Learner app, which doesn't work that well on Android.

5. The new version is slow, adds heaps of unnecessary stuff, the UI is worse (in my opinion) but the most important problem of all: it keeps crashing, stalling, disconnecting mannikins at random, losing results, and I'm at my wits end trying to figure out WHY.

6. Given some of my class size and now having 9 manikins it would be more beneficial to be able to connect more and to use my Chromebook.A horrendous experience since the update.

7. Being able to let an instructor and a student or multiple students connect to one manikin would greatly improve sessions.

8. The old version was easy to use, simple, and allowed use of multiple manikins at a time, essential for the type of teaching I do.

9. GrrrTwo needed improvements: landscape mode and the ability to connect multiple devices to 1 manikin.

10. I have been happy to introduce the QCPR Annies and now the Little Babies to the training centre and students are impressed with the improved coaching they recieved.

11. You can only connect the mannequin to one phone, so if you have two trainers switching off they need to use only one phone.

1. Fix QCPR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart QCPR: Restarting the app will resolve most errors.
2. Update the QCPR App. Here is how:
   1. On Android goto PlayStore » Search for "QCPR" » Open QCPR » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for QCPR » click "UPDATE".
3. Clear QCPR app cache: Clearing cached data will force your app to retrieve the latest data directly from QCPR servers.
   1. On Android, goto Settings » Apps » Select "QCPR" » click Storage » click "Clear Cache".
4. Check QCPR app permissions. If any of these permissions required to use your device's features are disenabled, QCPR might not work.
5. Uninstall and reinstall QCPR. If nothing else has worked, completely uninstall QCPR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing QCPR not working

2. Fix QCPR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make QCPR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to QCPR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, QCPR may not be able to connect to the Internet when running in the background.