Published by Leonardo Javier Russo on Jul 10, 2024

contact 3D Object Viewer Chat with our AI-based 3D Object Viewer Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with 3D Object Viewer?



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Why chat with our AI 3D Object Viewer Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of 3D Object Viewer.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Can't open any of my files, Obj,gsm, and shuts down when loading the file.CoolApp is quite impressive.

2. of objects.

Steps to Troubleshoot & Fix 3D Object Viewer Issues

1. Fix 3D Object Viewer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart 3D Object Viewer: Restarting the app will resolve most errors.
  2. Update the 3D Object Viewer App. Here is how:
    1. On Android goto PlayStore » Search for "3D Object Viewer" » Open 3D Object Viewer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 3D Object Viewer » click "UPDATE".
  3. Clear 3D Object Viewer app cache: Clearing cached data will force your app to retrieve the latest data directly from 3D Object Viewer servers.
    1. On Android, goto Settings » Apps » Select "3D Object Viewer" » click Storage » click "Clear Cache".
  4. Check 3D Object Viewer app permissions. If any of these permissions required to use your device's features are disenabled, 3D Object Viewer might not work.
  5. Uninstall and reinstall 3D Object Viewer. If nothing else has worked, completely uninstall 3D Object Viewer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing 3D Object Viewer not working


2. Fix 3D Object Viewer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make 3D Object Viewer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to 3D Object Viewer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, 3D Object Viewer may not be able to connect to the Internet when running in the background.

Reported Issues

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