Contact Hurricane Software Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. Developers need to have this fixed ASAP!! The Atlantic hurricane season just started today as of June first so this app is crucial for those of us that live in affected areas!The My New Hurricane tracking app to replace my favorite and most useful app is Storm: Weather Rader, Live app ( I love the modern way of tracking hurricanes in this app).

2. Right now (10/25), for example, it does not show any data for TS Zeta, which came ashore in Louisiana earlier this afternoon.Update for new OS??... App used to be amazing but now just crashes due to app is outdated and can only run on older software OS.

3. Please fix this! 8/27/80 update...this formerly great app is still a train wreck using Android 10.

4. My only complaint is that the current position could be highlighted more so you don't have to hunt for it along the path.Great app for tracking storms - when it works.

5. Got the error message about it being for an older version of android.

6. If it works for others, it's a fluke.Since installing Android 10, it crashes and burns on launch.

7. This doesn't work with my new Android version.

8. Will there be an update soon?? Great app for tracking storms.

9. I don't know if it just doesn't work on Android 10 or if they've stopped supporting it altogether.

10. It frequently fails to update data to show new storms.

11. Note: From my read research of this app; do not leave the app running all times, will drain your battery, because of the use of the GPS.Last update was Feb.

1. Fix Hurricane Software Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hurricane Software: Restarting the app will resolve most errors.
2. Update the Hurricane Software App. Here is how:
   1. On Android goto PlayStore » Search for "Hurricane Software" » Open Hurricane Software » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hurricane Software » click "UPDATE".
3. Clear Hurricane Software app cache: Clearing cached data will force your app to retrieve the latest data directly from Hurricane Software servers.
   1. On Android, goto Settings » Apps » Select "Hurricane Software" » click Storage » click "Clear Cache".
4. Check Hurricane Software app permissions. If any of these permissions required to use your device's features are disenabled, Hurricane Software might not work.
5. Uninstall and reinstall Hurricane Software. If nothing else has worked, completely uninstall Hurricane Software then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hurricane Software not working

2. Fix Hurricane Software Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hurricane Software be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hurricane Software not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hurricane Software may not be able to connect to the Internet when running in the background.