How to Delete GoToAssist Customer Completely

Table of Contents:

1. Delete via Email
2. Delete on iphone
3. Delete on android

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1. Delete GoToAssist Customer Account through Email

There are 2 methods to get your data (and account) deleted by GoToAssist Customer:

1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.


2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

Now you understand what the Law says, Send your Request directly to GoToAssist Customer using the form below:

Alternatively, you can follow these steps below to get GoToAssist Customer to delete your account/data:

1. To delete your GoToAssist Customer account, contact GoToAssist Customer via email and provide the reasons for your request.
2. Mention the law under which you make your request (GDPR or CCPA).
3. Notify GoToAssist Customer of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
4. Send the email to support@redacted... Login to see email.

2. How to Delete GoToAssist Customer on Iphone

1. On iphone, Goto "Settings "
2. Click on "General" » "Iphone Storage".
3. Select the app, and click "Delete GoToAssist Customer".

3. Delete GoToAssist Customer on Android phone

1. Go to your Android phone Settings.
2. Click on "Apps & Games".
3. Select "GoToAssist Customer" and Click "Uninstall".

1. The GoToAssist (Customer) app allows GoToAssist Remote Support agents to provide full screen sharing, remote control, chat support, and camera sharing (live camera streaming from your device to your support agent) for Samsung and LG mobile devices running Android OS versions 4.2 and higher.

2. If you received a 9-digit support key from a GoToAssist Remote Support agent, start the app, enter the 9-digit support key, and then touch 'Join Session' to start the support session.

3. If you received a URL from a GoToAssist Remote Support agent, select the URL to automatically populate the app with the required 9-digit support key.

4. Samsung devices require that the app is registered as Device administrator, in order to allow the remote control and screen sharing capabilities.

5. Once installed, select the URL again to auto-populate the 9-digit support key, and then touch 'Join Session' to start the support session.

6. Also provides screen sharing (without remote control) for devices running Android 5.x (Lollipop) and higher.

7. With your consent, the agent will have full remote control of the device and will be able to chat securely with you.

8. Download and install the GoToAssist (Customer) app.

9. Touch the exit button to end the session anytime.

10. If the app is not already installed, you will be prompted to install it first.

11. As a consequence, only for the Samsung devices - in order to uninstall the GoToAssist Customer app it is necessary to first remove the app from the Device administrators menu.

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