how to delete Hero account

How to Delete Hero Completely

Published by Hero Health, Inc. | Updated: Sep 21, 2022



Learn how to delete your Hero account, your personal data and also delete the Hero app if you have it installed on your Iphone, Ipad or Android. If you want to end your relationship with Hero completely, follow the guide.


Table of Contents:

  1. Delete account via Email
  2. Delete on iphone
  3. Delete on android
  4. Alternatives


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1. Delete Hero Account through Email

There are 2 methods to get your data (and account) deleted by Hero. They are:

  1. Under GDPR - General Data Protection Regulation (for EU Residents): This gives you the right to ask an organization that holds data about you, to delete that data. This is known as the ‘right to erasure’. You can make your request verbally or in writing. We recommend writing via email, to serve as evidence. An organization has one calendar month to respond to your request.
  2. Under CCPA - California Consumer Privacy Act: This empowers California residents to request that a business delete the data/personal information it has on you. The business is legally required to delete the consumer's personal information from its records and direct any service providers to delete the data too. Failure of a business to comply with the CCPA can result in fines of up to $7,500 per violation.

Now we understand what the laws entail, You can delete your account by contacting Hero via email. Here is how to handle the account data deletion request:

  1. In your email, state the reasons why you want your data/account deleted - Note that under GDPR or CCPA you don't need to provide a reason for your request
  2. Provide all the relevant information regarding your account with Hero.
  3. Mention the Law under which you make your request - GDPR or CCPA
  4. Notify Hero of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  5. Send your email to [email protected] Login to see email.

Alternatively, you can Request your Hero account data be deleted below.
Send them your request using the format we mentioned above.

Already have an account? Login here


2. Deleting Hero's App from your Phone

There are many reasons you may want to get rid of Hero on your phone. It may be to clear storage or because you've grown tired of using the app.
Whatever your reason is, here's how to delete Hero from an iPhone or Android device:

a. How to Delete Hero app from your Iphone

If you want to delete Hero from your iphone, here’s what you should do:

  1. From your home screen, tap the Hero icon and hold till all apps start shaking.
  2. An "X" sign will appear on the top right corner of the app.
  3. Click the "X" sign on Hero.
  4. Tap the red delete button and viola!

OR


  1. From your Iphone settings, click on "General".
  2. Now click on "Iphone Storage" and scroll down to see all the apps installed on your phone.
  3. Click the Hero app you want to delete.
  4. Select "Delete Hero" on the next screen and confirm delete.


b. How to delete Hero from your Android phone

To delete Hero from your android device, here's what you should do:

  1. Open Google Play
  2. From the hamburger menu icon, go to "My Apps & Games".
  3. From the list of available apps on your device, click on Hero.
  4. Next, tap "Uninstall".

OR


  1. From your home screen or app drawer, tap and hold the Hero app you want to delete.
  2. Click the part of the screen that shows "Uninstall".

Alternatively


  1. Go to your Android phone settings.
  2. Click on 'Apps'.
  3. Select the Hero app you want to delete.
  4. Click "Uninstall".





Hero Software Details



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1. With this personalized health portal, you can set up the Hero device and help your loved ones manage their medication routines.

2. Together, you can explore the safe and secure data to track Mom's adherence over time and ensure she is taking what she needs, when she needs it.

3. Customize medication schedules suited to Mom's needs, whether pills are taken daily, bi-weekly or as needed.

4. Stay close to your loved one's health using the Hero app.

5. Never run out of prescription meds, supplements and OTC's using Hero Fill.


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