how to delete Lively account

How to Delete Lively Completely

Published by Best Buy Health, Inc | Updated: Oct 18, 2022

Learn how to delete your Lively account, your personal data and also delete the Lively app if you have it installed on your Iphone, Ipad or Android. If you want to end your relationship with Lively completely, follow the guide.

Table of Contents:

  1. Delete account via Email
  2. Delete on iphone
  3. Delete on android
  4. Alternatives

delete Lively account   remove Lively account

1. Delete Lively Account through Email

There are 2 methods to get your data (and account) deleted by Lively. They are:

  1. Under GDPR - General Data Protection Regulation (for EU Residents): This gives you the right to ask an organization that holds data about you, to delete that data. This is known as the ‘right to erasure’. You can make your request verbally or in writing. We recommend writing via email, to serve as evidence. An organization has one calendar month to respond to your request.
  2. Under CCPA - California Consumer Privacy Act: This empowers California residents to request that a business delete the data/personal information it has on you. The business is legally required to delete the consumer's personal information from its records and direct any service providers to delete the data too. Failure of a business to comply with the CCPA can result in fines of up to $7,500 per violation.

Now we understand what the laws entail, You can delete your account by contacting Lively via email. Here is how to handle the account data deletion request:

  1. In your email, state the reasons why you want your data/account deleted - Note that under GDPR or CCPA you don't need to provide a reason for your request
  2. Provide all the relevant information regarding your account with Lively.
  3. Mention the Law under which you make your request - GDPR or CCPA
  4. Notify Lively of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  5. Send your email to [email protected] Login to see email.

Alternatively, you can Request your Lively account data be deleted below.
Send them your request using the format we mentioned above.

Already have an account? Login here

2. Deleting Lively's App from your Phone

There are many reasons you may want to get rid of Lively on your phone. It may be to clear storage or because you've grown tired of using the app.
Whatever your reason is, here's how to delete Lively from an iPhone or Android device:

a. How to Delete Lively app from your Iphone

If you want to delete Lively from your iphone, here’s what you should do:

  1. From your home screen, tap the Lively icon and hold till all apps start shaking.
  2. An "X" sign will appear on the top right corner of the app.
  3. Click the "X" sign on Lively.
  4. Tap the red delete button and viola!


  1. From your Iphone settings, click on "General".
  2. Now click on "Iphone Storage" and scroll down to see all the apps installed on your phone.
  3. Click the Lively app you want to delete.
  4. Select "Delete Lively" on the next screen and confirm delete.

b. How to delete Lively from your Android phone

To delete Lively from your android device, here's what you should do:

  1. Open Google Play
  2. From the hamburger menu icon, go to "My Apps & Games".
  3. From the list of available apps on your device, click on Lively.
  4. Next, tap "Uninstall".


  1. From your home screen or app drawer, tap and hold the Lively app you want to delete.
  2. Click the part of the screen that shows "Uninstall".


  1. Go to your Android phone settings.
  2. Click on 'Apps'.
  3. Select the Lively app you want to delete.
  4. Click "Uninstall".

Lively Software Details

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1. In an emergency, tap the Urgent Response button on your Lively Wearable and you’ll be connected to a certified Urgent Response Agent who will get you the help you need no matter the situation.

2. If you are unable to press the button, the Lively Wearable will automatically call an Urgent Response Agent through your smartphone.

3. Urgent Care and the Lively Link app are available only with the purchase of a Lively Preferred Health & Safety Package.

4. Fall Detection is available on Lively Wearable with the Ultimate Health & Safety Package.

5. The Lively app connects your Lively Wearable to your Android smartphone which gives you access to the Lively™ Urgent Response Team.

6. You can even speak to a board-certified doctor or registered nurse with our Urgent Care anytime, day or night (Preferred Health and Safety subscription required; no additional costs or copays or insurance needed).

7. Lively Link is a complementary smartphone app loved ones can download to stay updated on your health and safety.

8. With Lively Urgent Care, you can consult with a registered nurse or board-certified doctor on demand.

9. When Lively Wearable is worn around your neck on the specially designed Fall Detection Lanyard it can sense the sudden movement of a fall.

10. The Lively app requires an active Lively Health & Safety Service subscription.

11. New to Lively? Give us a call and we can tell you about our services, help you activate a new account or just assist with general set up.

12. Just tap the Urgent Response button to be connected to a certified Agent who will get you the help you need.

13. The Lively Wearable records daily step counts to promote an active lifestyle.

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