Published by YouDrive on Nov 11, 2024

contact Citydrive: Carsharing Chat with our AI-based Citydrive Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Citydrive?



characters left:

Why chat with our AI Citydrive Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Citydrive.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact Citydrive: Carsharing image 1   contact Citydrive: Carsharing image 2


What users are saying

1. 5)Delimobil is better - faster verification with minimum documentation.The best car sharing ever!TERRIBLE!!! I uploaded the migration card instead of the registration and I get denied the access.

2. Impossible to change language in app without changing system language.Awesome. Better than the other car sharing appsIt's amazing how a foreigner person residing in Moscow can use their services.

3. You have to call the service, wait for 10 minutes on the line, and operator to end it .I use other services of car sharing in Moscow, never had a problem with them, except for this YouDrive.

4. However, the app does work only in the morning, after 12:00 or after I book a car I cannot access to the application and "failed to connect with the server message pops up which is a real irritating issue.

5. They ask more documents than any other car sharing service and even if you submit all of them correctly they accuse you of some irregularity.

6. When I installed, it asked my number for verification, and my number is from USA, it gives a "Verification Error" message when I select +1 for USA, and never receive a text message.

7. I suspect they use the service mostly to collect data from people because instead of clarify what's wrong they simply block you and keep your credit card information.

8. Registration took whole 5 min and cars are everywhere while prices are reasonable too.Worst car sharing app I've ever seen.

9. Require numerous documents for verification, which upon submitting still the verification fails.

10. Awful, scammers.Upon completing the submission of documents, they give this ticking clock of 3 hours, as if they will give you an answer within this time.

11. 3)No clear reason for rejection of verification.

Steps to Troubleshoot & Fix Citydrive Issues

1. Fix Citydrive Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Citydrive: Restarting the app will resolve most errors.
  2. Update the Citydrive App. Here is how:
    1. On Android goto PlayStore » Search for "Citydrive" » Open Citydrive: Carsharing » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citydrive » click "UPDATE".
  3. Clear Citydrive: Carsharing app cache: Clearing cached data will force your app to retrieve the latest data directly from Citydrive servers.
    1. On Android, goto Settings » Apps » Select "Citydrive: Carsharing" » click Storage » click "Clear Cache".
  4. Check Citydrive app permissions. If any of these permissions required to use your device's features are disenabled, Citydrive might not work.
  5. Uninstall and reinstall Citydrive. If nothing else has worked, completely uninstall Citydrive then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Citydrive not working


2. Fix Citydrive Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Citydrive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Citydrive not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Citydrive may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!

More from the developer