Contact Castle Customer Service

Why should I report an Issue with Castle - Make and Pla‪y?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Monterey's Coast, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I click the duplicate button, it duplicates a part that I don't need! When I'm just testing the game, THATS when the controls start to work, and then a second after I stop testing, it's back to being more broken than my phone after playing a game that lags it out.

2. it becomes unfun after a while.Very good game, reminds me of happy wheels but got mixed with tiktok, this honestly has alot of potential to be extremely good but i think the only thing that is holding it back and not reaching its full potential is the editor being buggy and not much flexibility when it comes to the drawing system.

3. Like in the menu, when tap the first bit like "Modify," "If," or whatever that has options like "wrap in tell," "wrap in condition," "delete." Another would be a rule that deletes this rule or another rule is this actor, all in this actor or other actors.

4. I made a backround using another application because I was having a hard time using the main... but when I imported it to the actual backround... it was deeply saturated, even 5 colors didn't help.

5. should have a color wheel instead of random preset colors, needs the option to just keep the damn image's original colors, and I should be able to have more than 30 secs of audio.

6. Instead of just adding the image you want - even if it only uses the colors that Castle supports - it just derails everything and makes it nearly impossible to make good looking textures.

7. Even when I used accurate colors using threshold, then import it, it still imported the colors to different ones (green turned to blue, etc.)This app is really creative.

8. sometimes things are sorta annoying like I'll accidentally delete a rule because the button is right on top of the close button when modifying something about the rule, for example.

9. First of all, there should be a button where you can copy a part of a rule.

10. I would love this if you can draw more freely and less laggy!When I'm trying to remix others decks, I change the artwork.

11. When trying to change artwork, the freehand pencil does stop and after 0.5 seconds, it draws.

1. Fix Castle Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Castle: Restarting the app will resolve most errors.
2. Update the Castle App. Here is how:
   1. On Android goto PlayStore » Search for "Castle" » Open Castle - Make and Pla‪y » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Castle » click "UPDATE".
3. Clear Castle - Make and Pla‪y app cache: Clearing cached data will force your app to retrieve the latest data directly from Castle servers.
   1. On Android, goto Settings » Apps » Select "Castle - Make and Pla‪y" » click Storage » click "Clear Cache".
4. Check Castle app permissions. If any of these permissions required to use your device's features are disenabled, Castle might not work.
5. Uninstall and reinstall Castle. If nothing else has worked, completely uninstall Castle then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Castle not working

2. Fix Castle Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Castle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Castle not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Castle may not be able to connect to the Internet when running in the background.