Published by PBS KIDS

contact The Cat in the Hat Builds That Chat with our AI-based The Cat in the Hat Builds That Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with The Cat in the Hat Builds That?



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Why chat with our AI The Cat in the Hat Builds That Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of The Cat in the Hat Builds That.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. We even tried uninstalling and reinstalling.Children love it! My two children, both autistic, absolutely love this game! They will occasionally argue over whose turn it is, but they are happily entertained and will help the other if they ask for it.my 4 year old loved this game until it stopped working.

2. I have a Galaxy S8, running Android version 8.0.0. I could always uninstall/reinstall but we will lose all thr progress made in the game.I have tried to install and reinstall this game on my Samsung tablet.

3. I'm using a Galaxy Tab A on Android 9.Never works anymore, it loads in the background but it says "Builds That! Keeps stopping." It worked in the past, now it doesn't? My kid is desperate to play this.

4. But now the game does not load after the opening screen; it just turns black.

5. I even tried to open it in the game store but it installed through Google play.

6. Very disappointing.My daughter loved this app until the March update, that's when after the main PBS screen and Cat in the hat main screen it would just go to a black screen.

7. I have a Samsung Galaxy Note 2 Version 4.4.2. Not sure how to find the operating system.App wont open.

8. You dont have a choice on which version to download and it won't open to give you a chance to update it.

9. We were excited to see the April there was another update but still just goes to black screen for us.

10. i updated my Android recently and when i did, the game stopped working.

11. please create an update so my kid can keep playingApp refuses to open.

Steps to Troubleshoot & Fix The Cat in the Hat Builds That Issues

1. Fix The Cat in the Hat Builds That Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart The Cat in the Hat Builds That: Restarting the app will resolve most errors.
  2. Update the The Cat in the Hat Builds That App. Here is how:
    1. On Android goto PlayStore » Search for "The Cat in the Hat Builds That" » Open The Cat in the Hat Builds That » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Cat in the Hat Builds That » click "UPDATE".
  3. Clear The Cat in the Hat Builds That app cache: Clearing cached data will force your app to retrieve the latest data directly from The Cat in the Hat Builds That servers.
    1. On Android, goto Settings » Apps » Select "The Cat in the Hat Builds That" » click Storage » click "Clear Cache".
  4. Check The Cat in the Hat Builds That app permissions. If any of these permissions required to use your device's features are disenabled, The Cat in the Hat Builds That might not work.
  5. Uninstall and reinstall The Cat in the Hat Builds That. If nothing else has worked, completely uninstall The Cat in the Hat Builds That then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing The Cat in the Hat Builds That not working


2. Fix The Cat in the Hat Builds That Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make The Cat in the Hat Builds That be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to The Cat in the Hat Builds That not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, The Cat in the Hat Builds That may not be able to connect to the Internet when running in the background.

Reported Issues

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