Contact Magic Kinder Official App Customer Service

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1. Please respond back because when I use the QR code it does not work, what am I doing wrong?? And the game is pretty slow, might be a few bugs in there..but this is very dissapointing! It doesn't let me scan at all, please tell me what I'm doing wrong or of there is something wrong with the scanner.The QR scan does not run smoothly, when it reads it takes a long time.

2. Some of the other games are ok, but my son was looking forward to the Kolour Monster game.Wish it showed more indef instructions if you scanned it in the main menu.

3. uninstalledVery misleading that the little paper that came with the toy shows you can get a game in the app by scanning a code, and yet the QR scanner button literally does nothing.

4. So, the other super fun mini games, are all lost, the hot wheels game as well, and this map walking game has no point, and no fun.

5. Then it attempts to proceed to play game but nothing appears on screen and on other times it all together just freezes.

6. There is a great opportunity being missed here people!This would be an amazing game..if I could actually scan it.

7. I don't know where to scan the other side of QR code, either.

8. After the initial loading screen, it's stuck on the blue cloud screen with the Magic Kinder logo.

9. The magic friend that was scanned is not the character that is in kinder egg.Pointless. Kinder make the augmented reality not available in our region/country.

10. Interface lacks intuitive interaction, slow loading times between switching app features.

11. After scanning the QR code, what you get is some random animal that is totally unrelated to the toy.

1. Fix Magic Kinder Official App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Magic Kinder Official App: Restarting the app will resolve most errors.
2. Update the Magic Kinder Official App App. Here is how:
   1. On Android goto PlayStore » Search for "Magic Kinder Official App" » Open Magic Kinder Official App - Free Family Games » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Magic Kinder Official App » click "UPDATE".
3. Clear Magic Kinder Official App - Free Family Games app cache: Clearing cached data will force your app to retrieve the latest data directly from Magic Kinder Official App servers.
   1. On Android, goto Settings » Apps » Select "Magic Kinder Official App - Free Family Games" » click Storage » click "Clear Cache".
4. Check Magic Kinder Official App app permissions. If any of these permissions required to use your device's features are disenabled, Magic Kinder Official App might not work.
5. Uninstall and reinstall Magic Kinder Official App. If nothing else has worked, completely uninstall Magic Kinder Official App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Magic Kinder Official App not working

2. Fix Magic Kinder Official App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Magic Kinder Official App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Magic Kinder Official App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Magic Kinder Official App may not be able to connect to the Internet when running in the background.