Contact Kiwix Customer Service

Why should I report an Issue with Kiwix?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kiwix Team to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Kiwix is a browser that downloads, stores and reads copies of your favourite educational websites - Wikipedia, TED talks, Stack Exchange, and thousands more in dozens of languages.

2. Imagine being able to store the entirety of Wikipedia on your phone, and browsing it anytime, anywhere, even when there is no connectivity. Fully offline! For free!

3. Note: Kiwix is also available on regular computers (Windows, Mac, Linux) as well as on Raspberry Pi hotspots - more info at kiwix. org.

4. Kiwix is a non-profit and displays no ads nor collects any data.

1. It is stable, the download manager appears to function well and a stable, and the only criticism that I can think of is the fact that it sometimes takes quite a while to load a very large file like Wikipedia which is currently over 90GB.Getting Kiwix to a usable point is time consuming and troublesome.

2. The app seems to need to be in focus to download, downloads keep pausing, the app keeps crashing, and after three days in I finally only gotten one wiki - meanwhile it's constantly harassing new to rate the app.

3. I ended up downloading them via a torrent app and then opening them in kiwix.I downloaded the mathematics content, then put my phone in airplane mode to test reading the content offline.

4. The download function is the only wrinkle, it doesn't work well for large files (the download gets interrupted).

5. Doesn't download on mobile data or WiFi, and my home Internet connection is gigabit so my Internet definitely isn't at fault.

6. There should be a way to control downloads more (sort, download settings, speed settings, etc).I want to be able to set one download at a time by default, for example.

7. I have updated this review from my previous 1-star rating.When I download big files I often get a error that says "Request not successful" which stops the download.

8. Download doesn't start, doesn't even show up in my downloada list, I have to search for the item again and I see there it's "pending" whatever that means.

9. Links are not connected to downloaded content, you need to have internet access to see the page or find it somehow in the downloaded content.

10. I tried to download it off the website but the app doesn't recognize the file when I open it through the app.

11. The app doesn't seem to take me to a list of wikis when I start it, it just dumps me into the first one I downloaded, and I have to dig into a menu to find the others.

1. Fix Kiwix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Kiwix: Restarting the app will resolve most errors.
2. Update the Kiwix App. Here is how:
   1. On Android goto PlayStore » Search for "Kiwix" » Open Kiwix » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kiwix » click "UPDATE".
3. Clear Kiwix app cache: Clearing cached data will force your app to retrieve the latest data directly from Kiwix servers.
   1. On Android, goto Settings » Apps » Select "Kiwix" » click Storage » click "Clear Cache".
4. Check Kiwix app permissions. If any of these permissions required to use your device's features are disenabled, Kiwix might not work.
5. Uninstall and reinstall Kiwix. If nothing else has worked, completely uninstall Kiwix then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Kiwix not working

2. Fix Kiwix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Kiwix be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Kiwix not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Kiwix may not be able to connect to the Internet when running in the background.