Published by Chabad.org Jewish Apps on Nov 24, 2023

Report an issue with Ask the Rabbi.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Ask the Rabbi?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Chabad.org Jewish Apps to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Ask the Rabbi Customer Insights

Steps to Troubleshoot & Fix Ask the Rabbi Issues

1. Fix Ask the Rabbi Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ask the Rabbi: Restarting the app will resolve most errors.
  2. Update the Ask the Rabbi App. Here is how:
    1. On Android goto PlayStore » Search for "Ask the Rabbi" » Open Ask the Rabbi » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ask the Rabbi » click "UPDATE".
  3. Clear Ask the Rabbi app cache: Clearing cached data will force your app to retrieve the latest data directly from Ask the Rabbi servers.
    1. On Android, goto Settings » Apps » Select "Ask the Rabbi" » click Storage » click "Clear Cache".
  4. Check Ask the Rabbi app permissions. If any of these permissions required to use your device's features are disenabled, Ask the Rabbi might not work.
  5. Uninstall and reinstall Ask the Rabbi. If nothing else has worked, completely uninstall Ask the Rabbi then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ask the Rabbi not working


2. Fix Ask the Rabbi Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ask the Rabbi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ask the Rabbi not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ask the Rabbi may not be able to connect to the Internet when running in the background.

Reported Issues