Contact My Town Customer Service

Why chat with our AI My Town Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My Town.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Give me information on what to do!This game is super fun to play I just love it and it has so beautiful dresses for the problem is that can you please make characters free and dresses two amazing if you do it but that's not the problem after all I can see some ads and by characters and beautiful dresses but when the internet is gone the characters are not still opened please can you fix that by .I've played it before and I don't really like it.

2. Please fix it 🥰☺😊🙂👌I love this game so much cuz it's so adorable! It's available for all ages and today but I kind of tested it out and it was so amazing though there is one thing I kind of had a problem with and that was that it's kind of hard to place things back on the Shelf you would have to like throw it away or something like that but otherwise that I can get some actual awesome game and I really really like it so many kids need to download this!! Cuz it is awesome for ages through 2 through 6!It is reeeaally good.

3. Thank you.I love this game! But I have a small problem.. I wasted my time collecting hearts to get new stuff and when I came back and the stuff I worked hard for was gone so maybe if you guys can fix the gitch and then I will give this game a 5 star!Its an amazing game and I LOVE playing it.

4. I would like it if you made every character on every game open and free! It would also nice to have on every game more than two babies on every game!I need to tell that it was a fantastic game and Only one complain I have about this game was when I open the games and press the start button it was not responding but u think that it was technical problem of my phone noooo it's not truth it was a big problem from this game for me.

5. Every my town game I'd played has too many ads! The characters that are free need ads to get them.

6. Its a good game and has great potential but please fix this problem.Yet another super and exiting game .

7. The game keeps glitching and characters in every single.

8. My town game that I've played basically have glitched and I cannot play with them at all.

9. This game is awsome and has many characters.

10. I have installed the game b4 and this didn't happen.

11. I downloaded the game about atleast 2 days ago.

1. Fix My Town Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Town: Restarting the app will resolve most errors.
2. Update the My Town App. Here is how:
   1. On Android goto PlayStore » Search for "My Town" » Open My Town: Preschool kids game » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Town » click "UPDATE".
3. Clear My Town: Preschool kids game app cache: Clearing cached data will force your app to retrieve the latest data directly from My Town servers.
   1. On Android, goto Settings » Apps » Select "My Town: Preschool kids game" » click Storage » click "Clear Cache".
4. Check My Town app permissions. If any of these permissions required to use your device's features are disenabled, My Town might not work.
5. Uninstall and reinstall My Town. If nothing else has worked, completely uninstall My Town then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Town not working

2. Fix My Town Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Town be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Town not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Town may not be able to connect to the Internet when running in the background.