Contact My Town Customer Service

Why chat with our AI My Town Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My Town.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Pls make it easierForUSEvery time I'm on my town or my city it always messes up on me and it is just annoying please fix it so I can play it 🥺🙏It is an amazing game I got the fashion show one the house one and this one ant they are all amazing I don't like the graphics that's much but I think its almost just like a doll house and I suggest for another update when a character touch's an open door with an arrow to have them go inside instead of you dragging the characters through the character sheet, but otherwise it is a fun and I would love to see more free ones to play :-)My kids like this game so I paid 4.99 to get no adds and unlock all the characters.

2. I really like 'My Town Games' very much.Some people are saying that this is terrible because you only dress up characters but that's really not true This game teaches younger children how police work and if it's "boring" you are most likely an adult or teen.

3. There are many discoverys in this game that you will seek hidden doors! If you say it's "boring" you probably never played the game that much! All you have to to is TRY and you will discover a hidden place! I can't give a spoiler but this game is honestly the best!It's really fun but I think you should really add more objects more characters and maybe add some elements for the people certain people will have different elements.

4. If my kids didn't like it so much I'd get rid of it all together! The amount of ads in the free version is crazy but I'm not going to pay again!The game is very nice , but then once I deleted it, and installed again, after some days, it was not opening I kept waiting but nothing happened.

5. I love them but I do not like the ad partI love this game but people will download it more if add more clothes,more dogs,and more characters.

6. GREAT GAME GUYS KEEP IT UP!!!!😎😎😀😁I used to love playing this game as a kid, an ad free family game where you could do what your heart desired.

7. You have a pay money or watch ads for characters and when I was younger you could pay £2.99 for the game and get everything.

8. I has to put up a reservation for the "Free My Town Hotel" game.

9. I have had a reservation for about 2 months and I am not getting any info about it or when I will get to play the game.

10. If it's already added... also ¿còmo estas?The game really fun, but I don't like the way that all of the games have ads.

11. But it's super fun! It's really easy to win the game to get all the hearts to get the surprises.

1. Fix My Town Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Town: Restarting the app will resolve most errors.
2. Update the My Town App. Here is how:
   1. On Android goto PlayStore » Search for "My Town" » Open My Town: Police Games for kids » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Town » click "UPDATE".
3. Clear My Town: Police Games for kids app cache: Clearing cached data will force your app to retrieve the latest data directly from My Town servers.
   1. On Android, goto Settings » Apps » Select "My Town: Police Games for kids" » click Storage » click "Clear Cache".
4. Check My Town app permissions. If any of these permissions required to use your device's features are disenabled, My Town might not work.
5. Uninstall and reinstall My Town. If nothing else has worked, completely uninstall My Town then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Town not working

2. Fix My Town Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Town be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Town not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Town may not be able to connect to the Internet when running in the background.