Contact My Town Customer Service

Why chat with our AI My Town Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My Town.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Super disappointing for my daughter.I love this my graphics is grate game well done to the developer of the games and all of the my town gamesi have downloded every my town the graphics are great on all of them i think the only think is make more characters in the game please developers make my character so you can do better roplays and have a lot more fun i am 13 i dont care if it says 1 to 6 i still love all the gameswe all appreciate what you do for the my town games everyone that plays my town it more likes and more downloadsMost of the things in the pictures aren't in the game and it makes me really annoyed,Please fix this to have everything that the pictures showI'm trying to install the game but it's only saying pending and when I did it before it worked fine so please just install it insted of making people wait and get so annoyed that they don't even want the app anymore.

2. (In my opinion) Thanks for the awesome game.This game is good but when i got it i used the car to teleport to other games but it wasnt working it also doesnt have the same changes i did to the carecter in another game that was working and the pregnant outfit maybe isnt for kids id rate 2 or 3 stars for this game you defenitly should be other 7 to play this game i hope this information was helpfulI really wish we could have all the poeple in the game be pregnant because not just 20 to 30 year old females have kids i wish the girl that is a teenager could be pregnant.

3. I really like this game and you can do emotions but mabye you can upgrade it by letting the people going and driving around the neighbourhood and travelling to different places like at my town home.

4. I know it costs money but it was worth it a lot.it is fun but when I wanted to use the car to go back to my town home then it just went to a black screen and froze up like that also could you make all the games free for a few days just so I can try them to see if I want to buy them please also you should make a my town neighborhood with like 3 houses in it with lots of new people to meet... thx 😁😁Mm yes very cool and fun.

5. I've allowed the game to be able to write to memory, but the game gets stuck on the loading screen.

6. And a carseat to take the baby home in.This game won't load on my device.

7. Other then that i love your gamesI was thinking you could have more of a newborn type of character.

8. I like freestyle games, because objectives are just, well, hard, frustrating, and boring.

9. Like toddlers, infants, newborns and that stuff.

1. Fix My Town Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Town: Restarting the app will resolve most errors.
2. Update the My Town App. Here is how:
   1. On Android goto PlayStore » Search for "My Town" » Open My Town : Hospital » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Town » click "UPDATE".
3. Clear My Town : Hospital app cache: Clearing cached data will force your app to retrieve the latest data directly from My Town servers.
   1. On Android, goto Settings » Apps » Select "My Town : Hospital" » click Storage » click "Clear Cache".
4. Check My Town app permissions. If any of these permissions required to use your device's features are disenabled, My Town might not work.
5. Uninstall and reinstall My Town. If nothing else has worked, completely uninstall My Town then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Town not working

2. Fix My Town Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Town be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Town not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Town may not be able to connect to the Internet when running in the background.