Contact My Town Customer Service

Why chat with our AI My Town Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My Town.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. but awesome game!!i like it but it should need more improvements like the granmas can go to places and more cute clothes and some good rooms im just sayin but 😦😣😔 and some games should be free youll have more people playing if the games were free plz plz make other games freeYou haven't updated this game in over a year! I've been waiting for forever to be able to drive.But still keep up the good work!It's because we have to pay 3 bloody pounds for nothing all apps should be free and my town games would be so popular I'm very disappointed if u want me to not be disappointed you have to make every my town game freeI thought it would be really bigger it's okay you don't have to update it well when I first this played this when I saw the ghost in the game that scared me but I kind of like it like it but still can I tell you something what you read this add more rooms because cuz when I put w...

2. PLEASE bring it back, I didn't even want the update, it autoupdated and I wish I could reverse it :'(It is an amazing game it is so fun and I am so glad it is not like Pepi play games because all the rooms for free and thank you for getting it free and now I don't have to pay for itThis app made my kids sooooo happy and i think they should make more free games bc when look for more of these type of games.

3. Best my town app ever, Best to play if you have no WiFi! Fun thing, you never get bored! Edit: I was doing a comparison with the old one, and the old one has more features like rain, the cane, ghost in basement etc.Never fail to dissapoint you, the only thing I would say to add to this app is maybe a day and night time so you can see the change in the lighting and scenery.i like it but every time i reopen the app, it resets everything.

4. and it kinda needs to be updated.

1. Fix My Town Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Town: Restarting the app will resolve most errors.
2. Update the My Town App. Here is how:
   1. On Android goto PlayStore » Search for "My Town" » Open My Town : Grandparents » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Town » click "UPDATE".
3. Clear My Town : Grandparents app cache: Clearing cached data will force your app to retrieve the latest data directly from My Town servers.
   1. On Android, goto Settings » Apps » Select "My Town : Grandparents" » click Storage » click "Clear Cache".
4. Check My Town app permissions. If any of these permissions required to use your device's features are disenabled, My Town might not work.
5. Uninstall and reinstall My Town. If nothing else has worked, completely uninstall My Town then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Town not working

2. Fix My Town Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Town be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Town not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Town may not be able to connect to the Internet when running in the background.