Contact My Town Customer Service

Why chat with our AI My Town Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My Town.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. But the good thing is that it's very educational, and please make the next update fix my problem.This is a very nice game but whenever I download it always hangs and whenever I start it it always shows my city isn't responding and black screen appears this is a brilliant game but the problem is that it always hangs so fix it😡😡It is super cool app I like this game 🎮 there are sooo many games in my town This is all in one Soo nice game I like my town games soo much there are sooo many locked games but I liked this gameI'm installing this game and I hope that everything is free and the people are free that we don't have to pay for it please if you don't do that l will Uninstall this game.

2. The game closes again and this happens again and again what should i do know please fix this issue because i like this game soooooo much but just because of this issue i can't play this game i am so sad 😔 😔 please do something!I loved the game ofcourse it is not perfect but it is better than other pretending games there are tiny tiny problems that I face like we can't take things in the house and if we do it the things will become large that's the only thing that irritates me can you please fix it but love it I would recommend it to you as well 😄😍😍I definitely hate this app.

3. A Running game or brain riddles would be better than this garbage gameThis game has so much to do and you can unlock all the things with pretend money and all most every thing you don't have to pay for.The reason I gave it 3 stars is because whenever I unlock a new location and exit the game, it gets locked AGAIN! it's so annoying and I even have to wait 16 hours just to unlock a new location.

4. The game has just too much ads and I hate the design of the house and the tutorial doesn't explains the game.Come onI genuinely like this game but the only thing wrong with it is that you earn money slowly to buy areas (can you please make them free? ) and it takes a pretty long time to load.

5. I hate this game seeing that I can't even download it.

6. Edit : I saw the game finally, it seems like it really needs a few updates 😕 because it has too much ads( advertisement) What is this, an advertisement game.

7. But overall it is pretty good!I gave this game one star because whenever i open this game after sometime i mean after 20 or 30 sec.

8. Another is that when I'm offline I need to be online to watch an ad in order to unlock an accessory, clothing, shoes, hair and/or character, and when I turn online I can't press the watch ad/unlock button.

9. It bothers me that we need to spend 💰 money.

10. I just hate that it lages quite often.

11. I hate it.

1. Fix My Town Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Town: Restarting the app will resolve most errors.
2. Update the My Town App. Here is how:
   1. On Android goto PlayStore » Search for "My Town" » Open My Town - Build a City Life » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Town » click "UPDATE".
3. Clear My Town - Build a City Life app cache: Clearing cached data will force your app to retrieve the latest data directly from My Town servers.
   1. On Android, goto Settings » Apps » Select "My Town - Build a City Life" » click Storage » click "Clear Cache".
4. Check My Town app permissions. If any of these permissions required to use your device's features are disenabled, My Town might not work.
5. Uninstall and reinstall My Town. If nothing else has worked, completely uninstall My Town then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Town not working

2. Fix My Town Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Town be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Town not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Town may not be able to connect to the Internet when running in the background.