Contact My Town Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My Town.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Although I have to spend real money on some of these games which is really annoying... But these games are very fun for my daughter!Accidently bought the game and I didn't like the game they don't move automatically so have to constantly move them over and over again but the graphics made me feel like I was in a 3D graphics airport and most importantly I can't get a refundBlue screen of death.

2. The whole rest of the screen is a light blue color, as if it got frozen when they used the parachutes from the airplane in the flight control room.The game was great and I played it all the time, but now when I go into the game the characters button works and the heart box is working, but the whole screen is like a light blue colour and I went out of the game and back in but nothing happenedThis game sucks.

3. I LOVE THIS GAME! It's features are realistic and everything is just so awsome in it! You can fly the plain, controll it, take the luggage and LOTS more! The features are real and I learned so much about plains! I love that their is a parachute so that they can escape from danger! I love that their are the oxagane things and love that they have T.VS and first class! Thank you so much for this game.

4. You can get free bags there once you go to the airplane you be going to the hotel i also have my town hotel i did not rate it yet but maybe tomorrow thanks.My daughter loves all the my town games! She almost has every game on my town and my city.

5. This is my favourite game there is even a airport and a plane, it 's like if you are at my town home get suitcase from the airport and go home you can pack things you take the car to the airport to check in.

6. Have a great day!I used to love this game, but now when I enter the game, all I see is the people buttons and the present box with the hearts in it.

7. This game is really safe for kids but it cost money to get the app but is just too fun, to play it you can even feed them.

8. They make you pay like $3.00 I think for a game that when you get on, it usually takes ETERNITY to load to get into the game.

9. This game used to be really fun 1 or 2 years ago...but now, well...not at all.

10. And the biggest thing that bugging me is that when you try to get a character, all except 1says either it's locked so you have to buy with real money, or watch ad to get free which only lasts for 24 hrs.

11. This comment goes for all the my town games, too.

1. Fix My Town Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Town: Restarting the app will resolve most errors.
2. Update the My Town App. Here is how:
   1. On Android goto PlayStore » Search for "My Town" » Open My Town : Airport » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Town » click "UPDATE".
3. Clear My Town : Airport app cache: Clearing cached data will force your app to retrieve the latest data directly from My Town servers.
   1. On Android, goto Settings » Apps » Select "My Town : Airport" » click Storage » click "Clear Cache".
4. Check My Town app permissions. If any of these permissions required to use your device's features are disenabled, My Town might not work.
5. Uninstall and reinstall My Town. If nothing else has worked, completely uninstall My Town then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Town not working

2. Fix My Town Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Town be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Town not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Town may not be able to connect to the Internet when running in the background.