Contact My City Customer Service

Why chat with our AI My City Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My City.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. It was amazing at first so many fun tunes and so much fun dressing them I went on it again the same day and it didn't work the other day it was still buggy Mabye it was the phone it might work someday but it was still really fun i think it was the phone though 😀 😄 😊 it was funOverall great game but, besides the concert there isn't really much to do.

2. I want my money back please.I liked the game but I wanted to refund it to get a different My City game but it had been over 48 hours how would I be able to? Overall it is a good gameWhat is the song played over and over at the entrance? I like it but wonder if it is from a real song.

3. but still a good game.It keeps freezing on me and the screen would go black and i tried everything i want a refund its a wast of time and money if it doesn't work.

4. Add more features.

1. Fix My City Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My City: Restarting the app will resolve most errors.
2. Update the My City App. Here is how:
   1. On Android goto PlayStore » Search for "My City" » Open My City : Popstar » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My City » click "UPDATE".
3. Clear My City : Popstar app cache: Clearing cached data will force your app to retrieve the latest data directly from My City servers.
   1. On Android, goto Settings » Apps » Select "My City : Popstar" » click Storage » click "Clear Cache".
4. Check My City app permissions. If any of these permissions required to use your device's features are disenabled, My City might not work.
5. Uninstall and reinstall My City. If nothing else has worked, completely uninstall My City then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My City not working

2. Fix My City Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My City be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My City not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My City may not be able to connect to the Internet when running in the background.