Contact My City Customer Service

Why chat with our AI My City Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My City.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I like this game it's very fun to play but the issue is that whenever I try to enter a particular the screen goes black and the game kicks me out.... It was perfect for few days but now it have so many issues.... So please fix this problem....This game is nice but when I start game not coming full screen and dresses is very less and in character is lock again and again so I think character is unlock without any add but this game is niceI like this game but you can make the top screen display visible in every my city game it would be good and nice and another problem is when I tap a character is is it is making it invisible pls fix it then i will give 5 starsthe game is wonderful i play it all the time acting out characters using screen recorder its absuletly wonderful theres alot of things to do the but yu could make it a multiplayer game that will be soo cool and yu might want to fix ho...

2. but also I Love the gameI'm giving it a 5 star rate cuz I love all of your guys game! I just wish some of the game is actually free cuz you guys are amazing at making game! Pls consider to make more free game people will actually love it and many people will actually play it and that can help your company grow more too in a fastest way ofc!I played the game and the characters started to glitch out and one of the characters went missing and I still can't find it.This game has only one food truck and one shop it needs to development 😁 but it is good nice gameI like this game so much but there is a problem when I start this game there is no full screen display from top please fix it.

3. So , please Fix it 👇👇this is a very nice game.

4. 2 The Game is Hanging Again and Again .

5. but, the thing i hate is there is just some dress and the cool character are unlock.

6. so, i thing that there shoud be more dress and those character are should be unlock.

7. also the character we unlock with ad should be spend more time.

8. i love it.

9. Dress are very Less .

1. Fix My City Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My City: Restarting the app will resolve most errors.
2. Update the My City App. Here is how:
   1. On Android goto PlayStore » Search for "My City" » Open My City : Pajama Party » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My City » click "UPDATE".
3. Clear My City : Pajama Party app cache: Clearing cached data will force your app to retrieve the latest data directly from My City servers.
   1. On Android, goto Settings » Apps » Select "My City : Pajama Party" » click Storage » click "Clear Cache".
4. Check My City app permissions. If any of these permissions required to use your device's features are disenabled, My City might not work.
5. Uninstall and reinstall My City. If nothing else has worked, completely uninstall My City then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My City not working

2. Fix My City Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My City be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My City not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My City may not be able to connect to the Internet when running in the background.