Contact My City Customer Service

Why chat with our AI My City Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My City.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Also if you watch all the adds to get more characters after a week of play you have to watch them all again! Hope this changes.The game was great!I had a fun time but when I picked up one of the players it wouldn't let me move the character where I wanted to move it.I recommend playing this game but there might be a couple glitches.To be honest it's a really good harder working game just can you unlock 🔓 more characters form just watching adds for the locked one 🔒 it's annoying a lot overall pretty goodThe first time I played this game it was fun 😊😁😁 next day the game just freezze on the starting picture .

2. Then i had to reset the game and everything went back to normal but i hope the update fixed that, but anyways the game is amazing I love it.This game is grate but it frezes every secondIt is a good game, but there are some bugs, it kicks me off the game sometimes, it freezes up alot, purple stuff shoots out of the cups, and the people lose their heads when you put them in the beds, but other than that, it is a good game.

3. Summer into Other SeasonThis game does give full place like baby store and oneore store then why keep pictures I love all my city game but this not And reply me my cityI have rated it only 2 stars beacause of a big bug annoying me: I install it and click play, then it turns black and takes me back to the app store or home.

4. I loved the version that you payed for the game! It's good for kids 4-10 and is so interactive it may not have alot of goals but I love the role play side to it.

5. It moved right and left but the game didn't start that's why I gave one 🌟I love This Game Because :- 1.

6. I would really like to play this game as it looks amazing and super fun, but i cannot! :( If you can, please try to fix the bug.

7. :(The daughter went missing, and before that one of the babies body went missing, and then it was just his head, and then the whole entire baby just went missing.

8. It would of been a 5 star if there were not adverts every 20 seconds and it's same ones.

9. Day into Night 2.

1. Fix My City Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My City: Restarting the app will resolve most errors.
2. Update the My City App. Here is how:
   1. On Android goto PlayStore » Search for "My City" » Open My City : Newborn baby » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My City » click "UPDATE".
3. Clear My City : Newborn baby app cache: Clearing cached data will force your app to retrieve the latest data directly from My City servers.
   1. On Android, goto Settings » Apps » Select "My City : Newborn baby" » click Storage » click "Clear Cache".
4. Check My City app permissions. If any of these permissions required to use your device's features are disenabled, My City might not work.
5. Uninstall and reinstall My City. If nothing else has worked, completely uninstall My City then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My City not working

2. Fix My City Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My City be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My City not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My City may not be able to connect to the Internet when running in the background.