Contact My City Customer Service

Why chat with our AI My City Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My City.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Love the game but needs some changes.I waited at 5 because I really thought that there was a lot of secrets and cool things inside the secrets and I was just amazing but I don't like that other people giving you like mean stuff about it so if you guys can stop that be really grateful to me and I just love this game so much I downloaded all of the games just like this that's how much I love this game oh my God I love itIt's a good game but it needs some changes 1st there is a black space on the top and its very annoying 2nd whenever I drop something it literally stay's there forever and that's annoying too 3rd when I'm done Playing I always have to restart my phone which make's me angry btw it's a fine game plz do these changes to the game then I'll give it a five star review.This game is really nice but why there is a big black bar at the top, At first I thought that there was something...

2. Rest everything is good just fix that black bar.🙏Its a cool game but ypu need to watch ads for the other character and it little long when u want to go to the other room well this is a cool gameNote Zeiw the only way you can use characters from my city mansion to high school is to use characters that are they when downloaded.

3. How can we update this game, it says that you update this game ? I love my city game's sooooo much.

4. Thanks for readingSo i already download my city mansion i like it sooo much and i downloaded my city high school also but i can't go inside the school with the characters from my city mansion.

5. 3rd the picture it's self is way to small so I will accidentally knock something over in the game.

6. Then when I try to pick it up it's like stuck in something and when I try to restart the game To get it back it won't let me even restart.

7. 2nd When I want to start the game over it won't let me.

8. Have a nice day.I give 4 stars because there are a lot people I want but they are locked and I don't like there are adds for outfits and characters.

9. Love it but there are some problems other people are aware of to.

10. 1st there is this black space at the top that covers the top of the picture and drives me nuts.

11. Is there any way that i can do that? Please tell me if there is.And also there's a problem that There's a black space on top of the screen ,can you please remove it.

1. Fix My City Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My City: Restarting the app will resolve most errors.
2. Update the My City App. Here is how:
   1. On Android goto PlayStore » Search for "My City" » Open My City : Mansion » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My City » click "UPDATE".
3. Clear My City : Mansion app cache: Clearing cached data will force your app to retrieve the latest data directly from My City servers.
   1. On Android, goto Settings » Apps » Select "My City : Mansion" » click Storage » click "Clear Cache".
4. Check My City app permissions. If any of these permissions required to use your device's features are disenabled, My City might not work.
5. Uninstall and reinstall My City. If nothing else has worked, completely uninstall My City then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My City not working

2. Fix My City Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My City be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My City not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My City may not be able to connect to the Internet when running in the background.