Contact My City Customer Service

Why chat with our AI My City Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My City.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. From Kamaksha Rathod...🙂I can stay on this for like a whole day A whole year a year it's so awesome you better download this it's really good I'm just trying to warn you there's no other game that's better than this awesome like I stayed here for one year and yet it's amazing but don't stay for a whole day you can do it now too it's awesome bye I hope you download this it's awesome please please please please get this game get like all the my CD games my CD games my city gamesgood game but I can't really do much in it you should not have many ads and it glitches almost all the time otherwise, it is perfect 👌I love this game; very fun to travel around the city and explore!It is great just a bit laggy but really fun especially if you want to be a teacher i recommend to play thisGood but it keeps glitching and making me exit the app and I'm playing it on a night where I have a bedtime! Plea...

2. I really hope whoever reads this enjoys the game like I did.Whenever I open my city school it will start but I can't understand this issue that it stucks when I open this app and again and again takes me to the home screen I tried a lot to open but I was not able to do this so...pls help and solve this problem.

3. when I play the game it keeps saying my City high school then it stops working and then bring it back to where I first tried to play the game please fix it.

4. I really like this game, you don't have to pay for anything in the school, basically just roleplay in a school, you have classes, lockers.

1. Fix My City Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My City: Restarting the app will resolve most errors.
2. Update the My City App. Here is how:
   1. On Android goto PlayStore » Search for "My City" » Open My City : High School » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My City » click "UPDATE".
3. Clear My City : High School app cache: Clearing cached data will force your app to retrieve the latest data directly from My City servers.
   1. On Android, goto Settings » Apps » Select "My City : High School" » click Storage » click "Clear Cache".
4. Check My City app permissions. If any of these permissions required to use your device's features are disenabled, My City might not work.
5. Uninstall and reinstall My City. If nothing else has worked, completely uninstall My City then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My City not working

2. Fix My City Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My City be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My City not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My City may not be able to connect to the Internet when running in the background.