contact ibis Paint X

Contact ibis Paint X

App by ibis inc.




Report an issue with ibis Paint X.
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Why should I report an Issue with ibis Paint X?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ibis inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



ibis Paint X Features and Description

{ibis Paint X is a popular and versatile drawing app downloaded more than 80 million times in total as a series, over 2500 materials, over 800 fonts, which provides 379 brushes, 66 filters, 46 screentones, 27 blending modes, recording drawing processes, stroke stabilization feature, various ruler features such as Radial Line rulers or Symmetry rulers, and clipping mask features. *Youtube channel Many tutorial videos on ibis Paint X are uploaded to our YouTube channel. Subscribe it! https://www.youtube.com/channel/UCo2EevPr79_Ux66GACESAkQ *Concept/Features - A Highly functional and professional features surpassing that of desktop drawing apps. - Smooth and comfortable drawing experience realized by OpenGL technology. - Recording your drawing process as a video. - SNS feature where you can learn drawing techniques from other users' drawing process videos. *Feedback from users We receive many good reputations from users. - I could have never assumed that I can draw such a beautiful drawings on smartphones! - Easiest to use among all drawing apps! - I have learned how to draw digital drawings without Mac or PC! *Features ibis Paint X has high functionality as a drawing app along with features of sharing drawing processes with other users. [Brush Features] - Smooth drawing at up to 60 fps. - 379 kinds of brushes including dip pens, felt tip pens, digital pens, air brushes, fan brushes, flat brushes, pencils, oil brushes, charcoal brushes, crayons and stamps. - Various brush parameters such as starting/ending thickness, starting/ending opacity, and initial/final brush angle. - Quick sliders that allow you to quickly adjust brush thickness and opacity. - Real time brush previews. [Layer Features] - You can add layers as many as you need with no limit. - Layer parameters that can be set to each layers individually such as layer opacity, alpha blending, adding, subtracting, and multiplying. *In-app purchases We provide you with two ways of purchasing ibis Paint X: “Remove Ads Add-on” (one off payment) and “Prime Membership” (monthly payment). When you become a prime member, advertisements will remove. So, if you become a prime member, it will be cheaper not to purchase the “Remove Ads Add-on”. If you have already purchased the “Remove Ads Add-on”, even if you cancel the “Prime Membership”, advertisements will remain removed. The more people become prime members, the faster we can develop our application. We would like to create more functions, so please consider becoming a prime member. [Prime Membership] A prime member can use the prime features. You can try it free for the one-month at the time of the first purchase.A prime member can use the following features and services - Prime Materials - Prime Fonts - Tone Curve filter - Gradation Map filter - Clouds filter - Reordering artworks in My Gallery - No advertisements in screens except the Online Gallery *After you become a prime member with the 30 days free trial, if you do not cancel your “Prime Membership” at least 24 hours before the last day of the free trial, your “Prime Membership” will be automatically renewed and you will be charged for the automatic renewal. *We will add premium features in future, please look out for them. [Remove Ads Add-on] Advertisements are displayed on ibis Paint X . If you buy this Add-On (one off payment), advertisements will remove. Even if you become a prime member, advertisements will remove. So, if you become a prime member, it will be cheaper not to purchase the “Remove Ads Add-on”. *On Data Collection - Only when you are using or going to use SonarPen, the app collects audio signal from microphone. The collected data is only used for communication with SonarPen, and is never saved nor sent to anywhere. *Questions and support Questions and bug reports in reviews will not be responded to, so please contact ibis Paint X support. https://ssl.ibis.ne.jp/en/support/Entry?svid=25

contact ibis Paint X image 2   contact ibis Paint X image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello! I payed to remove ads back in 2016 and have recently gotten a new phone. Before I had no trouble restoring purchased rights, but I have not been able to restore these rights with this phone. It was purchased using this email when I was young hence the awkward name, but would really like these purchased rights back. If there is anything I can do or need to attach, I will. Please get back to me!

    — by Toby on Apr 17 2021


  • When i use the undo button it leaves a white rectangle trace

    — by Jisla on Mar 14 2021


  • Keep downloading the same image as a PNG but it keeps downloading it as a JPEG and I hate JPEG‘s and can’t use in the game making tool I use can you please tell me why I keep getting a jpeg

    — by Draco on Feb 26 2021


  • Greetings! I love IbisPaint X, although would like to request for an option to turn off speed paint. It takes a large amount of space and I’ve also seen many people complain about it. Therefore, please look to the issue. Regards, Shinomiya.

    — by Shinomiya on Feb 13 2021


  • Hello.
    I've been using ibispaint for a few years now, yet I have never stumbled upon a problem like this.
    Everytime I try to open Files such as pictures to use as references for my artwork, ibispaint crashes.
    I am on the Samsung tab s6 Lite.
    I hope I can get some help rather soon, since I'm working on some important stuff.
    I have tried restarting my device, and I also reinstalled ibispaint.

    — by Clara on Feb 04 2021


  • i want to report a weird bug thats happening to me. Every single watercolor brush in ibis (ex. watercolor opaque) dont work at all. Instead of being able to mix 2 colors together it turns the first color white. I promise ive done everything to do to fix it and ive been using ibis for 3 years and have never had this happen to me. Please help me fix this as soon as possible

    — by ronnie on Feb 02 2021


  • I enter my Twitter account but it doesn't save my artwork, so is there a way that I can recover it? Please I'm begging you.

    — by Strawberry on Jan 30 2021


  • I deleted the app on accident and all my works are gone. Also, you charged me $2.99 but I can’t use the brushes I bought.

    — by Lyanne on Jan 19 2021


  • good

    — by michaela on Dec 09 2020


  • Hi, I've been having a problem since the latest ubdate. Since the latest ubdate I haven't been able to import any photos in ibis. Whenever I tried importing a photo it would leave the screen frozen or make the screen black, so I tried deleting some drawings of mine but that didn't help. Please if there is anyway I can fix this tell me. Because ibis paint x is an amazing app and I don't want to delete it. So please if there is anyway I can fix this tell me please.

    — by Ari on Nov 26 2020


  • Hi,

    I’ve been having trouble accessing and restoring a damaged art work. The app started crashing whenever I tried to edit the work but now it’s just giving me an error message asking me to restore the file by playback. It only ends up getting 5% of the way done before the app crashes and I have to go back and try again. I’ve tried restoring by playback from both the error pop up and information screen multiple times. I’ve spent about 14 hours on the work and would prefer not to loose it. If you could help that would be great, thanks.

    — by Caitlin on Nov 17 2020


  • Can you fix my Ibis Paint? It suddenly crashed and I don't know what to do. I have an artwork there that I need to pass tommorow.

    — by Jasmin A. Celeridad on Nov 15 2020


  • .

    — by gshssj on Nov 14 2020


  • Hello! My name is Toby, I have been using Ibis for over 4 years now, and have had a smooth, undisturbed and overall very pleasant experience using this app until just a few months ago I believe. I am reporting a couple bugs I have run into, and also providing a list of brushes that have been affected! I went through every brush to identify each one so that it may be easier to rule out the cause of each issue. I will also provide information about the device I use!

    I use a Samsung Galaxy s7
    Android Version 8.0.0
    Samsung Experience Version 9.0
    Kernel Version 3.18.91-16008578-QB34312565
    Knox Version 3.1

    - Invisible Brush Bug
    This bug is recreated simply by attempting to use one of the brushes listed below. No brush stroke will appear, nothing will happen when the brush is used. It seems to be an issue within the (Water) brushes.

    All Brushes Affected:

    Watercolour (Water)
    Flat Watercolour (Water)
    Fade Watercolour (Water)
    Fluffy Watercolour (Water)
    Transparent Watercolour (Water)
    Gouache (Water)
    Acrylic (Water)

    - Crashing Trouble
    This bug is recreated by using any of the brushes listed below, and then attempting to erase the brush stroke. The app immediately freezes and will remain unresponsive until the tab is closed and the app is reopened. It is possible to counter this crash by using another brush that is not affected just before erasing, a simple and easy counter though rather inconvenient.

    All Brushes Affected:

    Watercolour (Edge)
    Watercolour (Edge 2)
    Watercolour (Edge 3)
    Hard (Edge)
    Outline
    Outline (Fade)
    Only Outline (Connect)
    Blurring Outline
    Light
    Light (Pale)
    Neon 1 - Add
    Neon 2 - Add
    With Holes (Outline)
    With Holes
    Shadow Text
    Diagonal Shadow Pen
    Vertical Stripes
    Horizontal Stripes
    Dot Pen
    Orthogonal Cross
    Diagonal Cross
    Grid
    Houndstooth
    Blurring Square
    Tube Pen

    Thank you for your time! I hope it's an easy fix and all goes smoothly!

    — by Toby on Nov 11 2020


  • Hello,

    I have been using Ibis for two years. My art has majorly improved and it's a fantastic app and I highly recommend it. However, recently, many, several even, of the pens do not work at all. Brushes with softness, particles, etc., like the airbrushes and soft pens, refuse to work. Even when they do, it's just a big blob and it doesn't move from there. This includes erasers and blurs too. They just don't work. I've deleted and reinstalled the app (losing four thousand canvases in the process may I add), and it did not solve the problem. Please look into this.

    — by Dunderwhelp on Oct 14 2020


  • awesome app

    — by KEABETSWE LEDWABA on Sep 28 2020







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