Contact Canva Customer Service

Why should I report an Issue with Canva: Design, Art & AI Editor?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Canva to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Out of all of the editing apps I have downloaded and tried out, this one is the best! I highly recommend especially if you aren't a digital creator who knows how to design your own content! I always find a template and customize it to my liking if necessary as far as the designs go.Extremely easy to use.

2. It's super thought out and has a gazillion features, a lot of which I haven't even gotten into yet but I'm excited to.. my #1 issue I'm having right now that just brought this down to 4 stars is that the timing option for adjusting text and when it comes in my videos seems to have disappeared.

3. I'm not struggling, it's just glitchy.This app is exceptional it is well thought out using many design techniques to make life easier, from business advertisements, to photo editing, and many templates to choose from.

4. Also, there's a fifty fifty chance that that your phone will crash if you enter too many commands (too many design elements or effects) or if you try to download a large file with lots of graphics.

5. Don't get me wrong, you can get a lot of mileage out of Canva, but there are weird hard limits.I truly love this app but for some odd reason, over the last month in a half, this app is constantly crashing & is running extremely slow on the Google Chromebook.

6. Other than that, Canva is a great graphic design app :) 6/4/23: Canva, I've been using the app for two years.

7. Please, can we get this handled ASAP? Thank you.Personally I absolutely love canva! Even without the premium subscription, which I still recommend, you can still create some amazing products.

8. It's just an empty square, with the app saying "Canva automatically saves your design" on screen.

9. So devs, please fix this, it would help alot.I use Canva for a lot of marketing and merch design.

10. Example, within the included media are billboards with green screen perspective warped display spaces, but there is no way to distort your own photos and videos to fit this green screen space.

11. One huge flaw, though; oftentimes, when selecting things, they get covered in a semi-opaque purple box—a box that does not go away when adjusting things like brightness/saturation/contrast and so on.

1. Fix Canva Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Canva: Restarting the app will resolve most errors.
2. Update the Canva App. Here is how:
   1. On Android goto PlayStore » Search for "Canva" » Open Canva: Design, Art & AI Editor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Canva » click "UPDATE".
3. Clear Canva: Design, Art & AI Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from Canva servers.
   1. On Android, goto Settings » Apps » Select "Canva: Design, Art & AI Editor" » click Storage » click "Clear Cache".
4. Check Canva app permissions. If any of these permissions required to use your device's features are disenabled, Canva might not work.
5. Uninstall and reinstall Canva. If nothing else has worked, completely uninstall Canva then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Canva not working

2. Fix Canva Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Canva be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Canva not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Canva may not be able to connect to the Internet when running in the background.