Contact Codex Customer Service

Why should I report an Issue with Codex: Lost Words of Atlantis?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PeopleForWords to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. please publish reading rates!Had no idea how to play the game until I realized I had to have my audio turned up to be able to understand the instructions which where not given visually but by someone talking to you.

2. Nicely done!It's a clever way of learning basic English while playing fun games.The sounds are amazing!My six year old is learning so much!EDITED REVIEW FIRST: took 12 minutes to get past the opening scene.

3. Voiced dialogue and instructions ensure users of all levels literacy can play and learn.Awesome to see that an educational game can actually be fun.

4. Research points to need for speed and accuracy but this game is too slow and has many graphics distractors.

5. And pairing pictures with words merely helps learners get cues and avoid reading.

6. Wish I had the option to read the instructionsEasy to learn gameplay with very nice artwork.

7. clicking is out of sync and takes forever to be able to answer it.

8. and have not gotten any response (not even a standard auto email).

9. Unfortunately inattentive to reading automaticity.

10. closed the game.

11. Users will take years to get to automaticity.

1. Fix Codex Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Codex: Restarting the app will resolve most errors.
2. Update the Codex App. Here is how:
   1. On Android goto PlayStore » Search for "Codex" » Open Codex: Lost Words of Atlantis » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Codex » click "UPDATE".
3. Clear Codex: Lost Words of Atlantis app cache: Clearing cached data will force your app to retrieve the latest data directly from Codex servers.
   1. On Android, goto Settings » Apps » Select "Codex: Lost Words of Atlantis" » click Storage » click "Clear Cache".
4. Check Codex app permissions. If any of these permissions required to use your device's features are disenabled, Codex might not work.
5. Uninstall and reinstall Codex. If nothing else has worked, completely uninstall Codex then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Codex not working

2. Fix Codex Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Codex be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Codex not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Codex may not be able to connect to the Internet when running in the background.