Contact BugFinder Customer Service

Why should I report an Issue with BugFinder?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of DKB Digital Designs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. FYI - this app does not work well with my preferred browser, Firefox.Very good application, excellent pictures, good source of information.Sucks,,no where to add a picture of the insect...good, good! when I need itWhat about grass hosts.Not helpful since the list of hosts is so shortIt was not helpfulWesomeGreat pictures and information on pests.

2. I was able to quickly identify what I was dealing with on my boxwood through very clear images of signs of Boxwood leaf miner damage.

3. I really like the way the ID system is set up and that the botanical and common names of the host, agent and environment are included.

4. Will report on the BigBug hunt Thanks for the work that went into this.

5. Very helpful app.

1. Fix BugFinder Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BugFinder: Restarting the app will resolve most errors.
2. Update the BugFinder App. Here is how:
   1. On Android goto PlayStore » Search for "BugFinder" » Open BugFinder » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BugFinder » click "UPDATE".
3. Clear BugFinder app cache: Clearing cached data will force your app to retrieve the latest data directly from BugFinder servers.
   1. On Android, goto Settings » Apps » Select "BugFinder" » click Storage » click "Clear Cache".
4. Check BugFinder app permissions. If any of these permissions required to use your device's features are disenabled, BugFinder might not work.
5. Uninstall and reinstall BugFinder. If nothing else has worked, completely uninstall BugFinder then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BugFinder not working

2. Fix BugFinder Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BugFinder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BugFinder not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BugFinder may not be able to connect to the Internet when running in the background.