Contact Storm Shield Customer Service

Why should I report an Issue with Storm Shield?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The E.W. Scripps Company to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I got a new phone, I tried to install the app, and no matter what I did, the app had issues finding my location, it could not search by zipcode (gave the same 'oops' error as setting up with location), and when I search by town and state, after I select where I am on the map and click 'set location', it does nothing.

2. I got a new phone, and when I tried to set my alerts and locations, all I keep getting is we can't find your location, and when I try to enter it manually I get the same message.

3. I don't like to keep location on on my phone because it uses too much battery plus I live in an area where we don't show up on Google Maps or on the post offices area.

4. I'm getting the alerts, but can't click on them to read them as it brings me right back to the page asking for my location, which isn't working.

5. Before when I could set my location manually I was able to get alerts for my area.

6. The earthquake layer no longer specifies location and to close the info listing requires tapping the X button rather than touching the screen anywhere outside the info window.

7. Now after installing it the app won't connect to it's services, it freezes up on the first set up screens or location set screen if it gets that far.

8. It won't find current location, or when I type location in, pinpoint, and tap "Set Location", the app does not do anything.

9. First, there should be an option to disable saved location markers on the map since it takes up all of the radar.

10. Update: I was able to contact support and fix the issue!It's a great weather app, but I am having the same issues as the recent reviews.

11. They need to restore the ability to set location manually.

1. Fix Storm Shield Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Storm Shield: Restarting the app will resolve most errors.
2. Update the Storm Shield App. Here is how:
   1. On Android goto PlayStore » Search for "Storm Shield" » Open Storm Shield » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Storm Shield » click "UPDATE".
3. Clear Storm Shield app cache: Clearing cached data will force your app to retrieve the latest data directly from Storm Shield servers.
   1. On Android, goto Settings » Apps » Select "Storm Shield" » click Storage » click "Clear Cache".
4. Check Storm Shield app permissions. If any of these permissions required to use your device's features are disenabled, Storm Shield might not work.
5. Uninstall and reinstall Storm Shield. If nothing else has worked, completely uninstall Storm Shield then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Storm Shield not working

2. Fix Storm Shield Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Storm Shield be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Storm Shield not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Storm Shield may not be able to connect to the Internet when running in the background.