Contact SOUND OFF Customer Service

Why should I report an Issue with SOUND OFF?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sound Off to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I can see why so many Veterans commit suicide, the help that is actually available is more stressful than the problems we are having.This app and it's team is exactly what's wrong with helping service members/veterans.

2. Thanks again for wasting my time and using veterans to further the developers agenda and not provide jack nothing for help.

3. It is a fairly new program and as time passes, I'm sure there will be more and more upgrades and more providers added.The robot Clara just talks about nonsense.

4. I should've known this was a waste if time, all help suggested by Military OneSource is garbage.

5. The Battle Buddy option is never available, so I guess I don't have any battle buddies.

6. No battle buddy or clinicians available.

7. There is no help available in the app for most states.

8. There is only one clinician, Tatiana from Chula Vista, and her background and training doesn't fit my issues.

9. I think there are things that would be helpful for the app that could be added for providers.

10. I don't think it should be used for more in depth counseling, and that is because of the risk for triggers.

11. The app was featured on the nighly news tonight.

1. Fix SOUND OFF Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SOUND OFF: Restarting the app will resolve most errors.
2. Update the SOUND OFF App. Here is how:
   1. On Android goto PlayStore » Search for "SOUND OFF" » Open SOUND OFF » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SOUND OFF » click "UPDATE".
3. Clear SOUND OFF app cache: Clearing cached data will force your app to retrieve the latest data directly from SOUND OFF servers.
   1. On Android, goto Settings » Apps » Select "SOUND OFF" » click Storage » click "Clear Cache".
4. Check SOUND OFF app permissions. If any of these permissions required to use your device's features are disenabled, SOUND OFF might not work.
5. Uninstall and reinstall SOUND OFF. If nothing else has worked, completely uninstall SOUND OFF then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SOUND OFF not working

2. Fix SOUND OFF Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SOUND OFF be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SOUND OFF not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SOUND OFF may not be able to connect to the Internet when running in the background.