Contact 新浪新闻 Customer Service

Why should I report an Issue with 新浪新闻?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sina.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Deleted.Totally can't view at all, prompt out too frequent, it happen since update to latest version, so disappointedSo annoying, i can't login.

2. Already install and uninstall twice and still can't login.Keep showing network not support.but my network here is good and fast speed.

3. The news are totally not up to standard and all the push notifications and fake news are just making things worse.

4. Avoid downloading this app unless you have extra blood to vomit out.Crash every single time when you open app.

5. I don't even know why they keep sending me notification of this celebrity xiao what? So annoying.

6. Wanna see practical China news but its plain useless.

7. I want to participate in Idol game, but this always fault, don't let me in.Hate this app.

8. The app Kept quitting itselfKeep crashing on a pixel 3 with Android X.

9. "Great job! Sina!"Used a network monitor.

10. Worst app since latest upgrade.

11. Fix it please.Problems all the time.

1. Fix 新浪新闻 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 新浪新闻: Restarting the app will resolve most errors.
2. Update the 新浪新闻 App. Here is how:
   1. On Android goto PlayStore » Search for "新浪新闻" » Open 新浪新闻 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 新浪新闻 » click "UPDATE".
3. Clear 新浪新闻 app cache: Clearing cached data will force your app to retrieve the latest data directly from 新浪新闻 servers.
   1. On Android, goto Settings » Apps » Select "新浪新闻" » click Storage » click "Clear Cache".
4. Check 新浪新闻 app permissions. If any of these permissions required to use your device's features are disenabled, 新浪新闻 might not work.
5. Uninstall and reinstall 新浪新闻. If nothing else has worked, completely uninstall 新浪新闻 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 新浪新闻 not working

2. Fix 新浪新闻 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 新浪新闻 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 新浪新闻 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 新浪新闻 may not be able to connect to the Internet when running in the background.