Published by Cloudary on Oct 30, 2024

Report an issue with WebNovel.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with WebNovel?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Cloudary to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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WebNovel Customer Insights

1. I'm okay spending some money on books that I enjoy but getting only one free chapter daily is ridiculous, especially for comics.The actual novels are fantastic and the interface is pretty easy.

2. I can buy a used car for the same amount I've spent on this site, for just 2 books!This app is too complicated!! You can only read half of a novel or book and then you have to buy coins to finish reading it.

3. I am happy to spend money to support these authors but, when I am spending more money unlocking 1/4 of the books chapters then I would if the books were sold at an actual store...there is an issue.

4. However, now that they've implemented the system of at later chapters costing around THREE FAST PASSES, which is the amount of free use fast passes you get daily unless you're spending money on different aspects of the app.

5. Spending a week's worth of coins in 30 minutes of reading while thinking you are still in the free chapters is extremely frustrating.I feel like this app is turning more and more of a ripoff.

6. I don't like comics! They also give you points that are useless! The stories are good but I'm reading on my phone and don't have any way to buy or download novels or books that take up too much space on my phone.

7. At the very least there should be a system in place where you can earn coins-maybe through watching ads or trading points for coins.First, you can look up genre, but you can't refine the search and your forced to sift through the paid recommendations.

8. I would totally recommend it.Most book apps give you credits to help unlock chapters after reading so long or checking in or with videos to watch.

9. But I want to be able to set it so that any new book I read asks to use coins to unlock new chapters.

10. Plus, I'm not spending half of my paycheck to do it! I LOVE the books but I HATE THIS APP!This app has a ton of really good stories.

11. Points don't transfer to credits, it only gives you discount coupons to buy chapters at a lower price.

Steps to Troubleshoot & Fix WebNovel Issues

1. Fix WebNovel Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WebNovel: Restarting the app will resolve most errors.
  2. Update the WebNovel App. Here is how:
    1. On Android goto PlayStore » Search for "WebNovel" » Open WebNovel » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WebNovel » click "UPDATE".
  3. Clear WebNovel app cache: Clearing cached data will force your app to retrieve the latest data directly from WebNovel servers.
    1. On Android, goto Settings » Apps » Select "WebNovel" » click Storage » click "Clear Cache".
  4. Check WebNovel app permissions. If any of these permissions required to use your device's features are disenabled, WebNovel might not work.
  5. Uninstall and reinstall WebNovel. If nothing else has worked, completely uninstall WebNovel then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WebNovel not working


2. Fix WebNovel Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WebNovel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WebNovel not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WebNovel may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I don't have a complaint I just have a question my web pic app was deleted by an accident is there any way I will be able to get to the chapter I was at if I install it back or do I have to start from chapter one

    — by Katherine Evans 1 year ago

  • a apply for a monthly subscription but i just consume may coins and bonuses for just 2 to 3 hours and i have to pay again. i thought it is unlimited for 1 month because its a monthly subscription.

    — by Dobbie Ebina 1 year ago

  • I have a monthly subscription with you and I still not read my stories without buying coin. I love your stories but paying and cannot read with my monthly subscription

    — by Christin Fontenot 1 year ago

  • I have paid twice 119 plus taxes for married at first sight and have not received the novel to continue the reading. I am requesting a refund of my money. Please refund my money back to my account. Thanks
    Geraldine Williams
    240-299-5808

    — by Geraldine Williams 1 year ago

  • I was offered a monthly rate of $9.99. It was taken out of my account. But I was forced to pay another 2 $14.99 and a $4.99 to continue reading until I made contact. I want that returned immediately. I was unable to unlock even when I prescribed. There was no place to push for continueing with subscription. If you are a legit, honest site you will return the money and allow me access to the site per what I paid for the monthly prescription.

    — by Teresa Robin James 1 year ago

  • I have lost my tokens twice,and I don't know why. Some I purchased and others I got by doing the bonuses. Can someone please fix this or explain why my tokens are missing. Thank You

    — by Connie Rogers 2 years ago

  • I would like to purchase a book called when he open his eyes please

    — by Julie read 2 years ago

  • I was reading Married at First Sight by Gu Lingfei and now it has disappeared. I can’t even find it in the search. Can you help?

    — by Vanese 2 years ago

  • i would like a exemption webnovel new update so i can read fanfiction please
    I have bad eyesight so I can't read on the phone it is to small

    — by joe7119 2 years ago

  • Hi my account name is Shark_123 and my ID on my account is 4314461234 could you please cancel my membership as I don’t know how to, thank you.

    — by lili benbaruch 2 years ago

  • Hi my account name is Shark_123 and I want to cancel my subscription membership and I’m not sure how to do it and you just cancel it for me thank you.

    — by lili benbaruch 2 years ago

  • Not complete chapter

    — by Yas 2 years ago

  • I am having trouble getting updates to down load. The book I am having problems with is Maddox, the broken Alpha. I have spent alot of time and money on this series. Can you please help me?

    — by Virginia Jones 2 years ago

  • Good morning, I'm trying to register for the competition but I'm not getting through. Secondly, what are the names of the topics for the competition?

    — by Abigale Stoll 2 years ago

  • I cant purchased coins, but before i can purchase lately payment failed

    — by Mary jean alor 2 years ago

  • I have lost my account I have been reading presuing my ex wife isn't coming easy I was like chapter 1689 now back to chapter 1

    — by Brenda Wooten 2 years ago

  • I paid for monthly payment but now it’s asking me to unlock a chapter… why?????

    — by Nadia hout 2 years ago

  • I have a visitor I'd all my coins are on here 32457382. I've had a new phone and won't show there my email to login to webflic is Ritadamani25@redacted can you move it to there or how do I do it.

    — by Rita 2 years ago

  • Hi how do you use the bonuses and what do you use it for.

    — by Suria Boshoff 2 years ago

  • I purchase 3 of you guys 4.93..you guys charge my card but i never r3ceive the bonus...can i be refunded

    — by Shanice fowler 2 years ago

  • What happened to the book I was reading

    — by Nancy 2 years ago

  • Almost finished one book now I can’t return to the book. I paid for extra so I could finish it. Now I can’t find it. There is no litany or anyplace to look. What do I have to do to finish it?

    — by Cherie Nowparvar 2 years ago

  • my son did a purchase my mistake ı want to cancel them all please contact me as fast as you can.

    — by Duru Aksoy 2 years ago

  • I have spent so much money on reading this book but never got the credits and double charged.. I would like to be refunded asap.. this is fraud and not good at all..

    — by Ashley hall 2 years ago

  • Hi I'm isagani Hernandez .. my recharge is non able to get another chapter

    — by Isagani 2 years ago

  • gusto kung bumili ng coins sa apps ng webfic gamit ang aking sim card na smart pero unavilable

    — by ruel baba 2 years ago

  • How to purchase points without credit card

    — by Oshane 2 years ago

  • Pls I just want to cancel my subscription I used a friend's debit info and he wants me to cancel it ......I wouldn't mind if the debit card was mine.pls I don't want to delete my account

    — by Readerkid750 2 years ago

  • Your website is frozen on loading and it won’t do anything , this has been going on since last night. If I delete this website will I be able to continue where I left off, I’m on chapter 2086

    — by Linda Brown 2 years ago

  • The website is acting up. I can’t move to the next page it’s been doing this sense yesterday ( help )

    — by Linda Brown 2 years ago

  • Hello, I would like you to remove my credit card details from your system because now I'm being charged even when I'm no longer using the application. I was charged 4.99 USD today, please cancel my account .Thank you

    — by MATLALINYANE RANKOE 2 years ago

  • Can't access the nest chapter of the story

    — by Ruth 2 years ago

  • I had to make a whole new account because my first wouldn’t let me login and I didn’t know why Intel I found out the email I was using got deactivated so I don’t know how to get it back

    — by Akon 3 years ago

  • I started reading punished by his love I haven’t finished yet I am 700 pages why are you suggesting me another one? You rip off

    — by Juliet Katakanya 3 years ago

  • I lost my phone but I was not able to retrieved my last reading info.

    — by Edna knittel 3 years ago

  • I lost my phone, and my new phone, but I was not able to retrieve the last chapter I was reading without paying again and starting from the beginning.

    — by Edna knittel 3 years ago

  • I am the author of the novel : I Refuse to Be A Character In A novel.
    I kindly request of you to delete my novel and take it down from your platform as I am currently editing it and making some changes to the plot and the fact that you don't allow me to edit my chapters or delete them is hindering my work!
    Please kindly take down my novel.

    — by Cherry_Blossom 3 years ago

  • I got a notification from webnovel because on my published work “taekook - nothing like us” is now a restriction. That is because apparently I am using korean words in my story. The only words in another language than english, do all have a definition, designed by me, looked up through the internet, and all other korean words this notification could have been talking about are their names. Because I’m writing a Story about a korean boyband and they do have korean birth names. The notification also said that I should modify my work so it’s not restricted anymore. Should I really change their names now? Then the story wouldn’t be the same. With all due respect but thats just stupid. Thank you for your help.

    — by Kaya 3 years ago

  • Just how many “chapters” are in this novel? I’m on number 705 and have already spent a fortune and now you want more! While the story line isn’t too bad, that’s where it ends! I could have bought a whole series of actual novels that have been edited, spell checked, and written by someone who actually knows how to write properly for what I’ve paid so far, and now you want more! I’ve just spent the last money that I will spend on this app and will be deleting it as I feel that you are definitely trying to scam people into paying exorbitant prices for inferior writing! I will definitely be leaving a BAD review about how this company is just scamming people who love to read out of their hard earned money with sub-par material!

    — by Nancy Richardson 3 years ago

  • It makes it easier for me not to be held responsible at the same time. Moreover, there are a lot of things that aren't appropriate for older folks.

    — by BInt_Atiqa 3 years ago

  • Hi am failing to pay using my airtime

    — by Thandanani 3 years ago

  • I have been waiting for weeks for chapters to unlock and never have. I spent 21 paid for coins to unlock 3 chapters, it took my coins nothing has unlocked. there’s 8 chapters released and I cannot get any of them. If your not going to release them to read then give me my money back!!!

    — by Penny Gibson 3 years ago

  • I have been waiting for weeks fir chapters to unlock never have. I spent 21 paid for coins to unlock 3 chapters took my coins nothing has unlocked there’s 8 chapters released and I cannot get any of them. If your not going to release them give me my money back!!!

    — by Penny Gibson 3 years ago

  • how to purchase coin for webfic? i already try but cannot

    — by erah 3 years ago

  • I bought some coins to read the ultimate husband and after that no chapters given, what's wrong with this app or are you scammers?

    — by Paul 3 years ago

  • Am topping up my account for three times now and am not getting an update on my account so could you give me a refund

    — by Dennis Qabuda 3 years ago

  • I am purchasing a story and my transaction is not going through. What is wrong?

    — by Paul 3 years ago

  • I have been reading Married by Mistake. I was on chapter 1890. I dropped my phone and the phone was destroyed. I wS not able to retrieve any information so I lost everything. I want to finish the book but I don't want to repay to reread the chapters I have already paid for. Please help me??

    — by Better Peugh 3 years ago

  • I went to check in today Saturday 3/20/21 at 7:13pm or so and the app checked me in for Sunday the 22nd and said I missed Saturday. How could I possibly miss Saturday when that is today. You have done that to me another time this month also. I purchased the membership only for the extra benefit of the added 310 coins. If your clock is a whole day off and saying people have missed days when it's still that day, how are we ever supposed to check in daily? I have a screen shot also. Please fix this issue or return my membership money and cancel my account. Sincerely, Shawnda Schmidt.

    — by Shawnda Schmidt 3 years ago

  • Hi I am reading a fantastic book
    The Amazing son-in-law
    Yes it’s cost lots of money
    If it’s good I will pay to read it
    The problem is I am up to chapter 2472 & have had nothing for 4 days now
    Is there an issue
    Have a look you have 53 other people whinging about this site
    You are loosing customers people will not use this app as they are saying you are a rip off
    Just upload the full story instead of a few chapters at a time & then you will have happy costumes who will be happy to pay to read a book that cost more than over a 100 dollars
    But at this rate people won’t read another book form this site
    Me included
    One very unhappy costumer

    — by Veronica 3 years ago

  • Please cancel my subscription. Thank you

    — by Ellie Javid 3 years ago

  • Excuse me, One of my story called 'OP Girl with Touhou System' got restricted because of using a Japanese word. I already remove it. Please lift up the restriction. Thank you!

    — by plebyderpy 3 years ago

  • I want to cancel a subscription with webfic

    — by Sherry 3 years ago

  • Bought 500 coins yesterday why are they closing book saying I only have 5 coins. What's going on?

    — by Rosalie Mileo 4 years ago

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