Contact Procreate Customer Service

Why should I report an Issue with Procreate?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PewPie to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I thought it was a drawing app, but instead it was a photo editor, for stuff like selfies, but, it was still good! It wasn't what i expected it to be, but the mechanics were great! All that im saying is that this app is more for a photographer, and not an artistI hate it.

2. I use photogrid instead, much better.Okay first I thought this was a drawing app it didnt look like it when I opened the app so I started looking at other stuff in the app and every single time I tap something ad there are sooo many ads and I dislike this very muchLiterally couldn't upload a picture without 5+ ads.

3. Heard it was a good app but thought you could draw and couldn't get past the amount of ads as soon as you download it.Eveytime I try to press something an ad pops up.

4. I cant beleive its even #3 top free its so bad, I waated to draw not edit a picture.

5. You cant even draw in this app all you can do is edit pictures.

6. The positve reveiws are propbally bots.The real procreate is a world with just yourself where you can birth your mind onto your own private canvas.

7. I tried to create real artwork but it was just editing pictures, it did NOT help me with my creativity.

8. A photo editor with ads every edit is really bad.

9. And if you really want to edit your photos, go on Photoshop.This app is by far the worst.

10. You can't use it to draw which was what I thought it was for.

11. But here there are 100000000 ads and all you can do is slightly edit your pictures.

1. Fix Procreate Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Procreate: Restarting the app will resolve most errors.
2. Update the Procreate App. Here is how:
   1. On Android goto PlayStore » Search for "Procreate" » Open Procreate » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Procreate » click "UPDATE".
3. Clear Procreate app cache: Clearing cached data will force your app to retrieve the latest data directly from Procreate servers.
   1. On Android, goto Settings » Apps » Select "Procreate" » click Storage » click "Clear Cache".
4. Check Procreate app permissions. If any of these permissions required to use your device's features are disenabled, Procreate might not work.
5. Uninstall and reinstall Procreate. If nothing else has worked, completely uninstall Procreate then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Procreate not working

2. Fix Procreate Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Procreate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Procreate not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Procreate may not be able to connect to the Internet when running in the background.