Contact PopNovel Customer Service

Why should I report an Issue with PopNovel?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Super Novels Maker to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. 😬I am so disappointed with the novels!as of now, i have completed 3 novels.i paid for the chapters only to find out that they are yet to bee continued!it's been almost a month and no updates yet for these novels! Btw,the novels are One night with a lycan and the Billionaire's secret ugly wife.It' s so annoying!I have spend for an incomplete story🤔😤😤It's very expensive to buy coins But the story are interestingPopNovel not a good app to read books from, it advertise unfinished stories.

2. Don't install and buy coins from themThe fact that I saw an amazing synopsis on Instagram and my hopes of continue reading the same book was crushed not to mention that I have spent alot of hours trying to figure the name of the book, was a total failure thus diminished my enthusiasm of reading in there platform plus I can't really remember the book and the don't really have a help center where one could submit the problem ones facings.

3. I do have understand that they gave direction on how to use it but is that all really.The story was good and it was my first time using the app but on the promotion for first time user the 2 books was supposed to be free for limited time but when you read it they will ask you to unlock the chapters even though it was supposed to be free since there's still time.

4. The tapjoy offerwall could use some major work though; most of the links don't work.My only wish is not to wait long for rewards since I can't afford coinsHorrible! I bought coins so I can continue reading a book.

5. I'd rather watch a ad to unlock a chapter then gather up coins and spend a week on a ultimately unfinished story.

6. I sent a message to help center but it's clear that they don't care and didn't even check the last chapter to find out my complaints they tagged it as complete too even though it's not.

7. So while I was reading a story, a thingy popped up and it said that in order to complete the story I'd have to use coins.

8. I read it and instantly I knew that the writer didn't finish the book and just put the end.

9. After opening a few chapters I got curious to check the last chapter.

10. Issues with the App are when I unlock a chapter it takes me back to Chapter 1 which is really annoying.

11. That's fine and all, but the first thing was 47 coins! And you only start out with a little.

1. Fix PopNovel Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PopNovel: Restarting the app will resolve most errors.
2. Update the PopNovel App. Here is how:
   1. On Android goto PlayStore » Search for "PopNovel" » Open PopNovel » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PopNovel » click "UPDATE".
3. Clear PopNovel app cache: Clearing cached data will force your app to retrieve the latest data directly from PopNovel servers.
   1. On Android, goto Settings » Apps » Select "PopNovel" » click Storage » click "Clear Cache".
4. Check PopNovel app permissions. If any of these permissions required to use your device's features are disenabled, PopNovel might not work.
5. Uninstall and reinstall PopNovel. If nothing else has worked, completely uninstall PopNovel then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PopNovel not working

2. Fix PopNovel Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PopNovel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PopNovel not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PopNovel may not be able to connect to the Internet when running in the background.