Published by Petro-Canada on Nov 1, 2024

contact Petro-Canada Chat with our AI-based Petro-Canada Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Petro-Canada?



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Why chat with our AI Petro-Canada Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Petro-Canada.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The stations have clearly been geocoded from a database, so if the pin isn't in the exact same spot as the pump it doesn't open the fill dialog it will instead give you directions to the other side of the parking lot with no manual override to tell it that yes,.I am at that filling station.

2. I've tried a dozen times to redeem points only to have the app fail and sgore personnel tell me they can't do anything without the app-generated barcode for redemption.This app DOESN'T work! Jeez man.

3. Worst experience ever.jul 1: this app hasn't worked and unable to log in original: When it works it's great, but at some locations it doesn't detect you at the pump well enough and you have to try multiple times, even walking around.

4. Absolutely garbage from a major company like this and makes me consider changing where I fill up and earn points.For the past week now, my app won't let me sign in.

5. 8 out of the 10 times you try to open the "something went wrong on our site please try again later" comes up and always at the gas pump or EVEN WORSE at the car wash entrance.

6. Could be good if it worked, but it doesn't work yet.If it was possible I would give this zero stars.

7. How can you "go digital" as you claim if your app is unuseable junk? Tried your suggestion and just get a continual spinning clock and app fails to open.

8. When you need it at the gas station it's signed out, when signing in the "something went wrong on our end" message is your new friend.

9. Bring back the cards if your electronics aren't going to work.Really need to fix the pay at the pump feature.

10. STOP MESSING WITH IT WHEN UP AND RUNNING.Like someone else described, don't know what's happening recently but the app won't let you login at all, saying 'something went wrong at our end'.

11. Over 80% of the time, the app fails to open with an error message saying the app can't load right now, try again later.

Steps to Troubleshoot & Fix Petro-Canada Issues

1. Fix Petro-Canada Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Petro-Canada: Restarting the app will resolve most errors.
  2. Update the Petro-Canada App. Here is how:
    1. On Android goto PlayStore » Search for "Petro-Canada" » Open Petro-Canada » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Petro-Canada » click "UPDATE".
  3. Clear Petro-Canada app cache: Clearing cached data will force your app to retrieve the latest data directly from Petro-Canada servers.
    1. On Android, goto Settings » Apps » Select "Petro-Canada" » click Storage » click "Clear Cache".
  4. Check Petro-Canada app permissions. If any of these permissions required to use your device's features are disenabled, Petro-Canada might not work.
  5. Uninstall and reinstall Petro-Canada. If nothing else has worked, completely uninstall Petro-Canada then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Petro-Canada not working


2. Fix Petro-Canada Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Petro-Canada be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Petro-Canada not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Petro-Canada may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!