Contact Parts Town Customer Service

Why should I report an Issue with Parts Town: Restaurant Parts?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Parts Town to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Find and buy the real OEM commercial kitchen parts you need and access online equipment manuals with our user-friendly, innovative parts ID tools.

2. My Equipment – Log into your account to save the commercial kitchen equipment you own or service to access parts and manuals.

3. Serial Number Lookup – Enter your equipment’s serial number to see an exact list of restaurant equipment parts needed, along with available warranty info.

4. Smart Manuals – Tens of thousands of hyperlinked commercial food equipment manuals that lead directly to product detail pages.

5. Saved Manuals – Find the OEM manual you need, download it to your device and save it for easy reference.

6. The first and #1 app in the foodservice equipment industry allows you to take Parts Town on the go!

7. Interactive Diagrams – Bringing technical schematics to life, these diagrams show a detailed breakdown of parts.

8. My Parts – Save a list of foodservice parts you use most for easy reordering.

9. Wherever your day (or night) takes you, we’re here to help every step of the way from simple fixes to large projects in commercial kitchens.

10. Order History and Tracking – Just log into your account to see your previous orders and find out where your stuff is.

11. Live Chat – When you need a little help, chat with a friendly expert in real time.

1. What a joke of a app.Awesome for those who might need these types of equipment or services! They are mildly to moderately priced... Only saw a couple/few things that made me do a double take🤪 otherwise it gets high fives all around from me!!When typing part number in search does not go straight to part, wants mfg and model.

2. App is a joke 2000 miles away from work and I can even look up parts looking at cutting my trip short so I can look up parts not happy with whole experience can't even get part info from call center.

3. What they offer for sale is not even their own, they'll send you the wrong item, then tell you that you bought it from another company even though it's on their site, then after you finally chase down a person who knows you've ordered something from them, that person will be rude and refuse to send you want you actually ordered.Would love to rate lower.

4. I've been using the Heritage Parts App, its not as refined as partstown, but at least it works the way its supposed toThis company is horrible.

5. Getting much better having tons of parts we use! Better search engine too.The app was working great, pretty smooth for a new app, now all sudden it won't let me do anything.

6. It's a joke and I wouldn't use it if there was another option.I can find the parts I need when I need them.

7. Now looking to find another supplier for my parts.

8. Good app when it works though hope to get it fixed soon.I've emailed the developers 3 times with no response.

9. Works fine on phone apps, both android and ios, not chromebook app.Functionability is lacking.

10. Says error, unauthorized........ can't put things in cart, can't pay out of cart won't log in.

11. I get a network error on my Note20 Ultra so I can't download manuals.

1. Fix Parts Town Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Parts Town: Restarting the app will resolve most errors.
2. Update the Parts Town App. Here is how:
   1. On Android goto PlayStore » Search for "Parts Town" » Open Parts Town: Restaurant Parts » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Parts Town » click "UPDATE".
3. Clear Parts Town: Restaurant Parts app cache: Clearing cached data will force your app to retrieve the latest data directly from Parts Town servers.
   1. On Android, goto Settings » Apps » Select "Parts Town: Restaurant Parts" » click Storage » click "Clear Cache".
4. Check Parts Town app permissions. If any of these permissions required to use your device's features are disenabled, Parts Town might not work.
5. Uninstall and reinstall Parts Town. If nothing else has worked, completely uninstall Parts Town then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Parts Town not working

2. Fix Parts Town Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Parts Town be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Parts Town not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Parts Town may not be able to connect to the Internet when running in the background.