Contact Tunwalai Customer Service

Why should I report an Issue with Tunwalai?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OOKBEE U CO., LTD. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It should be a good thing if you add the english translation in its all setting and the novels to so it can reach to wider audience....As a writer feature, I cannot update "end status" and cannot update about the name of my writing.

2. you should add "not to track" feature or "clear read history"I think this should be great app if you guys just add a english translation version in it too..... Many of its chapter can be open in chrome qith english translation .

3. If a novel I want to read only available on this platform (or any other apps developed by ookbee), I would rather miss out than buy it on this platform.good but many errors 1.

4. when we leave to another apps for a while it doesn't back to recently chapter ** SUGGESTIONS ** please add bookmark function if you can't fix it and history of reading chapters.Good one.

5. In the wheel of fortune page, the use of white letters on light green background makes it unreadable, the click button is also minimized whereas it should be large.

6. It requires more hand movement, more scrolling, small letters and icons making it difficult to find a feature.

7. The errors occur in this feature very often, no free key awarded after finished watching the ad.Impossible to use on e-reader.

8. should have "next" button or slide to left or right then can go to next or previous chapter i/o press at top of screen and select chapter 2.

9. There are so many good novels on this platform, sadly, the system isn't fit for purpose.

10. I can use "5keys" to buy chapter but I really have no idea why it increases even I do not watch "clip".

11. It doesn't load when we go next page after that it show connection.

1. Fix Tunwalai Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tunwalai: Restarting the app will resolve most errors.
2. Update the Tunwalai App. Here is how:
   1. On Android goto PlayStore » Search for "Tunwalai" » Open Tunwalai » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tunwalai » click "UPDATE".
3. Clear Tunwalai app cache: Clearing cached data will force your app to retrieve the latest data directly from Tunwalai servers.
   1. On Android, goto Settings » Apps » Select "Tunwalai" » click Storage » click "Clear Cache".
4. Check Tunwalai app permissions. If any of these permissions required to use your device's features are disenabled, Tunwalai might not work.
5. Uninstall and reinstall Tunwalai. If nothing else has worked, completely uninstall Tunwalai then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tunwalai not working

2. Fix Tunwalai Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tunwalai be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tunwalai not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tunwalai may not be able to connect to the Internet when running in the background.