Published by Gradsgate

Report an issue with AU Alumni.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with AU Alumni?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Gradsgate to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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AU Alumni Customer Insights

Steps to Troubleshoot & Fix AU Alumni Issues

1. Fix AU Alumni Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AU Alumni: Restarting the app will resolve most errors.
  2. Update the AU Alumni App. Here is how:
    1. On Android goto PlayStore » Search for "AU Alumni" » Open AU Alumni » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AU Alumni » click "UPDATE".
  3. Clear AU Alumni app cache: Clearing cached data will force your app to retrieve the latest data directly from AU Alumni servers.
    1. On Android, goto Settings » Apps » Select "AU Alumni" » click Storage » click "Clear Cache".
  4. Check AU Alumni app permissions. If any of these permissions required to use your device's features are disenabled, AU Alumni might not work.
  5. Uninstall and reinstall AU Alumni. If nothing else has worked, completely uninstall AU Alumni then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AU Alumni not working


2. Fix AU Alumni Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AU Alumni be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AU Alumni not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AU Alumni may not be able to connect to the Internet when running in the background.

Reported Issues