Contact NGC Customer Service

Why should I report an Issue with NGC?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Certified Collectibles Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you join or login with a free NGC account, you can browse an optimized version of the NGC Census, which displays population data for NGC-certified coins by type and grade, including NGC Details grades.

2. To uphold this commitment, NGC's full-time grading professionals are no longer active in the commercial coin marketplace, and are prohibited from buying or selling coins to ensure impartiality.

3. The new NGC App gives coin collectors access to some of the most popular research tools developed by NGC, the world’s largest third-party coin grading service.

4. Simply scan the barcode on an NGC label with your phone’s camera to verify the NGC holder and quickly view NGC Census population data as well as NGC Price Guide values for US coins.

5. NGC, the world's largest and most respected third-party coin grading service, was founded in 1987.

6. This free app includes the popular Verify NGC Certification resource, an optimized NGC Census and the latest NGC news.

7. From the beginning, NGC has committed itself to developing an impartial, trusted standard of consistent and accurate grading.

8. Images are also displayed for nearly 15 million NGC-certified coins.

9. You can also stay informed with the latest NGC news articles, delivered to the app as soon as they are published.

10. The NGC App is free, easy to use, and you can take it wherever the hobby takes you.

11. Sign up for push notifications to be among the first to know about an NGC announcement.

1. Maybe NGC should hire a real app developer and create something remotely exciting for this hobby.GRADED coins only Some of us just want to collect and add coins....why do they have to be graded The app itself ONLY acts as a verification center EVERYTHING else will redirect you to the website.

2. I enjoy the convince of scanning the bar code on the coin grading holder for the price value of the coin that has been graded by NGC.

3. If I wanted to go to the website I would have and not wasted time downloading the app Expected more from a top name coin graderthe app works great.

4. And the fact the coin has been photoed after graded at NGC to help determine if infact the coin that I am looking at resembles the one photoed by NGC.

5. When you try to correct the picture or retype anything it tells you that there is already a submission for that coin preventing you from making the change to you registry.

6. Hope NGC picks it upIt's an ok app, but I have an issue with adding pcgs coins to my registry.

7. For example when adding coins the app automatically sends the coins to be approved which takes 24 hours even if you make a mistake on the submission and try to back out to redo anything.

8. Click on coins I loaded and the page is removed, add coins to my set and says I cant cause it isnt the same type when it is.

9. Auction results, coin history smoothness just to name a few things.

10. This is still my 'go-to' app for coin information.

11. It has crossed my mind to start switching to pcgs just they provide the most in the technology arena.

1. Fix NGC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NGC: Restarting the app will resolve most errors.
2. Update the NGC App. Here is how:
   1. On Android goto PlayStore » Search for "NGC" » Open NGC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NGC » click "UPDATE".
3. Clear NGC app cache: Clearing cached data will force your app to retrieve the latest data directly from NGC servers.
   1. On Android, goto Settings » Apps » Select "NGC" » click Storage » click "Clear Cache".
4. Check NGC app permissions. If any of these permissions required to use your device's features are disenabled, NGC might not work.
5. Uninstall and reinstall NGC. If nothing else has worked, completely uninstall NGC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NGC not working

2. Fix NGC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NGC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NGC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NGC may not be able to connect to the Internet when running in the background.