Published by Mutual LLC on Nov 2, 2024

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Why should I report an Issue with Mutual LDS Dating: Meet & Chat?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Mutual LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Mutual LDS Dating Customer Insights

1. Also runs out of people within age/distance filters (and no other filters set), when there actually are many others (verified multiple ways, even upping age filter, will then have people show up that should have still shown up otherwise).So many bugs, paid for the upgrade thinking it would help, but nothing changed.

2. There's a bug that the time shows up as UTC time in the messages section, but when you click a message, the time is right... I "paused" my account for three weeks and when I came back i had 20+ matches, even though the app told me it would hide my profile from others.

3. I can see 78 likes for my profile (example 25 in Mexico) But it says there are no remaining people to swipe.

4. Don't trust the "Liked You" page - turns out your filters don't work for people seeing you.

5. Close the app for a bit and it might allow me to swipe 3 more people.Either REALLY buggy, or just set up to scam people into subscribing to premium.

6. Can't figure out how to really contact or chat with people, but biggest issue it just won't open, it just loads and loads.

7. It seems like there is some sort of resource issue with the app, as if the servers have a load balancing issue, or not enough bandwidth.It's obvious that this app needs some work.

8. Also I would like more filter options (like by height) and more easily look outside my immediate area.Good concept, but lately it's been way too buggy to be useful.

9. I have to manually check.The update is absolute TRASH! When you upload pictures, they crop off center, and when you go to delete them they are nowhere to be seen, and after you restart the app all the pictures you deleted are back.

10. Upon getting the full version, I whittled uncounted hundreds of likes down to 16 only by eliminating those outside of my age and location preferences.It's good when it works.

11. The functions are fairly intuitive and the tight demographic lends itself to a pretty clean selection of people.

Steps to Troubleshoot & Fix Mutual LDS Dating Issues

1. Fix Mutual LDS Dating Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mutual LDS Dating: Restarting the app will resolve most errors.
  2. Update the Mutual LDS Dating App. Here is how:
    1. On Android goto PlayStore » Search for "Mutual LDS Dating" » Open Mutual LDS Dating: Meet & Chat » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mutual LDS Dating » click "UPDATE".
  3. Clear Mutual LDS Dating: Meet & Chat app cache: Clearing cached data will force your app to retrieve the latest data directly from Mutual LDS Dating servers.
    1. On Android, goto Settings » Apps » Select "Mutual LDS Dating: Meet & Chat" » click Storage » click "Clear Cache".
  4. Check Mutual LDS Dating app permissions. If any of these permissions required to use your device's features are disenabled, Mutual LDS Dating might not work.
  5. Uninstall and reinstall Mutual LDS Dating. If nothing else has worked, completely uninstall Mutual LDS Dating then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mutual LDS Dating not working


2. Fix Mutual LDS Dating Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mutual LDS Dating be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mutual LDS Dating not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mutual LDS Dating may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I deleted my mutual account but was still charged a 6 month renewal on 10/26/23 for $64.73. I just found out and I’m not very happy about this charge. Please reverse the charge and give a full refund. Thanks!

    — by Benidito Wara 1 year ago

  • Please cancel my subscription (Brayden Hay) have already deleted my profile and there is no option for cancellation of payment

    — by Brayden Hay 2 years ago

  • I can’t afford it anymore.please disable

    — by Bristy Turpin 3 years ago

  • Please cancel my subscription and refund my money please. I switched phones and have not been able to figure out how to cancel my subscription because the app doesn't show up in my subscription. I am greatly disappointed in the people that use this app, not necessarily the app itself, but the people that only choose based on looks. I refuse to pay for another 6 months and want my subscription cancelled. I have been trying for weeks to get this subscription cancelled. I have met someone on another site and am planning to get married soon.

    — by Kim 3 years ago